Aruba User Experience Insight Outage History
Aruba User Experience Insight is up right nowPingoru has recorded 50 incidents for Aruba User Experience Insight: 22 in the last 12 months and 9 in the last 90 days.
Show as a table
| Month | Incidents | Hours with an open incident |
|---|---|---|
| April 2026 | 0 | 0 of 720 (0%) |
| May 2026 | 0 | 0 of 744 (0%) |
| June 2026 | 2 | 33 of 720 (5%) |
| July 2026 | 0 | 0 of 744 (0%) |
| August 2026 | 3 | 1 of 744 (0%) |
| September 2026 | 5 | 12 of 720 (2%) |
| October 2026 | 1 | 0 of 524 (0%) |
Incidents, newest first
Notice October 7, 2026 UXI sensor connectivity –
Started Oct 07, 2026, 09:50 AM UTC· resolved Oct 07, 2026, 09:50 AM UTC
- resolved Oct 07, 2026, 09:50 AM UTC
We have mitigated an intermittent DNS resolution issue affecting connectivity between UXI sensors and cdn.capenetworks.io. During the incident, more than half of the deployed sensor fleet was intermittently unable to resolve the domain, preventing affected sensors from reaching the UXI CDN. DNS protection and traffic-filtering controls have been applied, and connectivity is currently stable. We continue to monitor sensor recovery and are working with our DNS technology provider to identify the source of the elevated DNS traffic and establish a permanent corrective action. The UXI impact was first observed on October 1, 2026. Root-cause analysis remains in progress.
Major September 8, 2026 Pre-defined reports issue and sensor/service status page slowness 1h 41m US Region
Started Sep 08, 2026, 11:27 PM UTC· resolved Sep 09, 2026, 01:09 AM UTC
- investigating Sep 08, 2026, 11:27 PM UTC
We are currently investigating issues where the on-demand and scheduled pre-defined reports are not running. In addition, loading a sensor status page or a service status page has been slow since 2026-09-08 18:00 UTC. We are investigating both issues.
- resolved Sep 09, 2026, 01:09 AM UTC
Both issues have been resolved.
Minor September 4, 2026 UXI Sensor 802.1x Regression 7h 17m UXI Sensor
Started Sep 04, 2026, 07:20 AM UTC· resolved Sep 04, 2026, 02:37 PM UTC
- investigating Sep 04, 2026, 07:20 AM UTC
Following the latest sensor release, 6087, some sensors testing 802.1x configured networks are failing to correctly associate with that network. It appears to be isolated specifically to EAP-TLS based networks. The release 6087 has been halted and no further sensor software updates will take place until the regression has been fully identified and corrected. More updates will follow as the investigation progresses.
- identified Sep 04, 2026, 12:27 PM UTC
The root cause of the regression has been identified, affected sensors have received a deploy which reverts the regression and a long term fix is being generated.
- monitoring Sep 04, 2026, 02:22 PM UTC
Affected devices have received a firmware release 6093 which reverts the regression introduced in firmware release 6087, 802.1x authentication on affected devices is now functioning as expected.
- resolved Sep 04, 2026, 02:37 PM UTC
The issue has been resolved, the root cause of the regression was a change in how the sensor interprets configuration and resulted in the EAP state machine on the sensor failing to correctly proceed with 802.1x authentication. This issue was not wide spread and only affected a subset of sensors in specific environments. The regression fix was only applied to affected devices, regular firmware update cycles will resume in the comings days and not further action or intervention is needed.
Minor September 3, 2026 Dashboard Network Management Issues 17m US Region
Started Sep 03, 2026, 11:50 PM UTC· resolved Sep 04, 2026, 12:08 AM UTC
- identified Sep 03, 2026, 11:50 PM UTC
We identified an issue on the Network management page that prevented users from editing Wireless and Wired network settings. Users would have received an error when trying to edit the settings of a network.
- monitoring Sep 03, 2026, 11:54 PM UTC
A fix has been implemented and we are monitoring the recovery
- monitoring Sep 04, 2026, 12:05 AM UTC
We are continuing to monitor for any further issues.
- resolved Sep 04, 2026, 12:08 AM UTC
The Network management page has been restored to normal operation. We are not seeing any more errors when editing Wired and Wireless networks. Users would have observed these issues between 3 September at 22:00 and 23:37 UTC.
Notice September 2, 2026 Webhook Sending Delay 3h
Started Sep 02, 2026, 04:00 AM UTC· resolved Sep 02, 2026, 07:00 AM UTC
- resolved Sep 02, 2026, 10:19 AM UTC
Between 04:15 and 07:00 UTC the Webhook system experienced an issue that caused message sending to be delayed. Customers with Webhooks configured would have experienced a delay in received their webhook. When the issue was patched, the backlog of Webhooks were processed and sent.
Critical September 1, 2026 Problem loading dashboard 8m US Region, API
Started Sep 01, 2026, 02:26 PM UTC· resolved Sep 01, 2026, 02:35 PM UTC
- investigating Sep 01, 2026, 02:26 PM UTC
We have identified a problem loading the dashboard. We are investigating this and will update within the next 30 minutes.
- resolved Sep 01, 2026, 02:35 PM UTC
We have resolved the problem. This was due to a configuration change which has subsequently been reverted. There was no data loss for any customers or users.
Minor August 28, 2026 Delay in sensor issue processing 18m US Region, Data pipeline
Started Aug 28, 2026, 01:37 PM UTC· resolved Aug 28, 2026, 01:55 PM UTC
- identified Aug 28, 2026, 01:37 PM UTC
We have identified a delay in processing sensor issues. The result is that the dashboard will be showing outdated states while we process the backlog of sensor issues. This also impacts data push by delaying the data that will be received. We are actively working on this and will update in the next 30 minutes.
- resolved Aug 28, 2026, 01:55 PM UTC
We have resolved this now. There should not be any delays in sensor issue data.
Notice August 27, 2026 Public API Routing Failure –
Started Aug 27, 2026, 03:00 PM UTC· resolved Aug 27, 2026, 03:00 PM UTC
- resolved Aug 31, 2026, 10:24 AM UTC
A recent configuration change to our Public API caused some requests to fail with a 502 error. We've patched the change and confirmed the issue is resolved.
Critical August 7, 2026 EU Dashboard Inaccessible 30m EU Region
Started Aug 07, 2026, 08:00 AM UTC· resolved Aug 07, 2026, 08:31 AM UTC
- identified Aug 07, 2026, 08:00 AM UTC
Users in the EU region are not able to access their dashboard. The incident started at 09:00 UTC on 06/08/2026. We have identified the problem and are working to restore the dashboard.
- monitoring Aug 07, 2026, 08:23 AM UTC
A fix has been implemented and we are monitoring the results.
- resolved Aug 07, 2026, 08:31 AM UTC
This incident has been resolved.
- postmortem Aug 07, 2026, 11:28 AM UTC
Between 09:00 UTC on 06 August 2026 and 08:30 UTC on 07 August 2026 , an update to the system that manages user logins prevented customers from logging in to the HPE UXI EU region dashboard. When attempting to log in users were returned to the login page. The issue has been resolved and login is now functioning normally.
Critical June 17, 2026 Webhook Message Delays 1d Data pipeline
Started Jun 17, 2026, 02:39 PM UTC· resolved Jun 18, 2026, 02:52 PM UTC
- investigating Jun 17, 2026, 02:39 PM UTC
We are investigating an issue with our Webhook pipeline. There is a delay in processing and sending Webhook messages.
- investigating Jun 17, 2026, 02:53 PM UTC
Webhook messages stopped being sent at 14:00 GMT.
- monitoring Jun 17, 2026, 03:17 PM UTC
We have restored the webhook alert processing. We are monitoring the situation to ensure it remains stable.
- resolved Jun 18, 2026, 02:52 PM UTC
This incident has been resolved.
Minor June 1, 2026 Sensor To Group Assignment 9h 8m US Region
Started Jun 01, 2026, 11:20 AM UTC· resolved Jun 01, 2026, 08:29 PM UTC
- investigating Jun 01, 2026, 11:20 AM UTC
We are investigating an issue during the process of assigning sensors to a group on our dashboard. Users will notice that when a sensor is assigned to a new or existing group, that assignment does not reflect correctly on the Experience page of the dashboard.
- identified Jun 01, 2026, 11:28 AM UTC
We have identified the cause of the issue and are working on a fix for it.
- monitoring Jun 01, 2026, 02:30 PM UTC
A fix has been released to correctly represent the sensor group assignments on the Experience page of the dashboard. This fix ensures that any changes going forward are correctly updated. We are also resolving any inconsistencies in existing assignments. We are monitoring the roll out.
- monitoring Jun 01, 2026, 08:29 PM UTC
We are continuing to monitor for any further issues.
- resolved Jun 01, 2026, 08:29 PM UTC
This incident has been resolved.
Minor March 16, 2026 LibreSpeed Failure 5h 26m UXI Sensor
Started Mar 16, 2026, 08:58 AM UTC· resolved Mar 16, 2026, 02:25 PM UTC
- monitoring Mar 16, 2026, 08:58 AM UTC
The certificate issued by public LibreSpeed servers has expired. As a result, any UXI sensor executing a LibreSpeed test against the public servers will raise an alert due to the expired certificate. Turning off the "secure" toggle on the LibreSpeed test configuration forces the sensor to skip any TLS validation of LibreSpeed test. This is a temporary solution to work around the expired certificate error but may not be appropriate for some environments. Alternatively the alert can be muted on the dashboard itself, however the test will not be run due to the failed certificate validation. If your environment depends on the output of LibreSpeed throughput tests and an insecure configuration for the test is not possible, it's recommended that you configure a local LibreSpeed server to continue executing the tests. For instructions on configuring a local LibreSpeed server please review the following support article: https://help.capenetworks.com/en/articles/5463729-testing-throughput-latency-and-jitter-with-librespeed
- resolved Mar 16, 2026, 02:25 PM UTC
The certificate issued by public facing LibreSpeed servers has been updated and the sensors should resolve any open errors which were created against the service shortly. Please revert any changes applied to your dashboard configuration to account for this error as the core issue itself has been resolved.
Minor February 18, 2026 New customer provisioning failures from the Greenlake Cloud Platform. 22m US Region
Started Feb 18, 2026, 01:48 PM UTC· resolved Feb 18, 2026, 02:11 PM UTC
- monitoring Feb 18, 2026, 01:48 PM UTC
We have identified an issue which cause new customer provisioning for User Experience Insight on the Greenlake Cloud Platform to fail. The issue has been resolved and we are currently monitoring the stability of the platform.
- resolved Feb 18, 2026, 02:11 PM UTC
We have observed no further instability, the issue has been resolved and new account provisioning should work as expected.
Minor February 17, 2026 Manage Sensors Settings Page Showing Inaccurate Information 1h 22m US Region
Started Feb 17, 2026, 03:54 PM UTC· resolved Feb 17, 2026, 05:16 PM UTC
- identified Feb 17, 2026, 03:54 PM UTC
We are currently investigating an issue where the Manage Sensors Settings page is showing the sensors as disabled and not assigned to a group. This is only a UI issue for this specific settings page and does not affect the sensor configuration or data.
- resolved Feb 17, 2026, 05:16 PM UTC
This issue has been resolved.
Major February 17, 2026 Greenlake Cloud Platform Issue Launching Services 30m Website
Started Feb 17, 2026, 03:44 PM UTC· resolved Feb 17, 2026, 04:15 PM UTC
- monitoring Feb 17, 2026, 03:44 PM UTC
We have observed users reporting issues seeing their services and other functions after logging into the Greenlake Cloud Platform. We are monitoring the situation. Here is a link to the Greenlake Cloud Platform status page - https://status.greenlake.hpe.com/
- resolved Feb 17, 2026, 04:15 PM UTC
This issue appears to be resolved.
Major February 13, 2026 Login for non Greenlake users failing 6h 26m US Region, Website
Started Feb 13, 2026, 08:24 AM UTC· resolved Feb 13, 2026, 02:51 PM UTC
- identified Feb 13, 2026, 08:24 AM UTC
We have identified an issue that is preventing users not on Greenlake from logging in to the UXI dashboard.
- monitoring Feb 13, 2026, 02:18 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Feb 13, 2026, 02:51 PM UTC
This incident has been resolved.
Major January 21, 2026 UXI Dashboard Login and Provisioning Failing 2h 18m US Region
Started Jan 21, 2026, 04:07 PM UTC· resolved Jan 21, 2026, 06:26 PM UTC
- monitoring Jan 21, 2026, 04:07 PM UTC
The ongoing GLP outage is prevent UXI users from - Logging in via Greenlake - Provisioning the UXI dashboard - Launching the UXI dashboard from Greenlake.
- monitoring Jan 21, 2026, 04:31 PM UTC
More details about the GLP outage are available at https://status.greenlake.hpe.com/
- monitoring Jan 21, 2026, 06:25 PM UTC
We are continuing to monitor for any further issues.
- resolved Jan 21, 2026, 06:26 PM UTC
This incident has been resolved.
Major January 13, 2026 Sensor Issue Outage 1h 38m US Region, Notifications, Data Push Destinations
Started Jan 13, 2026, 03:00 PM UTC· resolved Jan 13, 2026, 04:39 PM UTC
- investigating Jan 13, 2026, 03:00 PM UTC
We are currently experiencing a problem with our Issue processing pipeline. Issues are out of sync between our systems. Additionally, we are seeing inconsistent Issue data.
- identified Jan 13, 2026, 03:04 PM UTC
The issue has been identified and a fix is being implemented.
- monitoring Jan 13, 2026, 04:30 PM UTC
A fix has been implemented and we are monitoring the results.
- monitoring Jan 13, 2026, 04:38 PM UTC
We have fixed the issue which was affecting the issue pipeline and are monitoring the situation. There were no delays in sending alerts or incidents. The customers using data push destinations with issues will see duplicate data appearing as part of our recovery. These customers will also have data from before we identified the problem which has data that is invalid. We suggest skipping over the data that is invalid and consuming from the start of the duplicate data which begins with the timestamp from 12 January 2026
- resolved Jan 13, 2026, 04:39 PM UTC
This incident has been resolved.
Major December 9, 2025 Issue Processing Delay 8m US Region, Data Push Destinations
Started Dec 09, 2025, 11:21 AM UTC· resolved Dec 09, 2025, 11:29 AM UTC
- investigating Dec 09, 2025, 11:21 AM UTC
We are experiencing an outage with our Issue processing pipeline. Some customers will notice a delay with in issues reflecting on the dashboard and data push destinations.
- monitoring Dec 09, 2025, 11:22 AM UTC
A fix has been implemented and we are monitoring the results.
- resolved Dec 09, 2025, 11:29 AM UTC
Between 10:39 UTC and 11:18 UTC the Issue processing pipeline had stalled. During this time, issues updates were not being processed. No issues were lost during this period. We were able to restore the pipeline and process the backlog of issues.
Notice December 9, 2025 Delayed Incidents on Data Push –
Started Dec 09, 2025, 10:00 AM UTC· resolved Dec 09, 2025, 10:00 AM UTC
- resolved Dec 17, 2025, 12:54 PM UTC
We discovered an issue which resulted in incidents being delayed when sent to Data Push. This started on December 9th until today. We have fixed this issue and do not expect the incidents to be delayed anymore.
Major December 3, 2025 Intermittent timeouts or errors on Greenlake login 2h 43m US Region
Started Dec 03, 2025, 01:57 PM UTC· resolved Dec 03, 2025, 04:41 PM UTC
- monitoring Dec 03, 2025, 01:57 PM UTC
Some customers attempting to log in to the Dashboard via Greenlake may experience intermittent timeouts and internal errors. Customers not using Greenlake to log in are unaffected.
- resolved Dec 03, 2025, 04:41 PM UTC
This incident has been resolved.
Notice November 6, 2025 Delayed Test Metrics 48m US Region, Time series datastore
Started Nov 06, 2025, 10:11 AM UTC· resolved Nov 06, 2025, 10:59 AM UTC
- monitoring Nov 06, 2025, 10:11 AM UTC
Our systems experienced an issue with our test metric system. Customers might experience delayed data on the dashboard or errors loading graphs. We have intervened and we are monitoring as it is recovering.
- resolved Nov 06, 2025, 10:59 AM UTC
The cause was a server hardware failure. Our systems automatically replaced this but we needed to manually intervene for smooth recovery.
Minor October 15, 2025 Dashboard states incorrect 14h 8m US Region
Started Oct 15, 2025, 03:34 PM UTC· resolved Oct 16, 2025, 05:43 AM UTC
- identified Oct 15, 2025, 03:34 PM UTC
We have encountered an issue which is affecting the state of the items on the dashboard. This will affect the color shown for some items. This does not affect any issues being produced or alerted on.
- identified Oct 15, 2025, 03:35 PM UTC
We are continuing to work on a fix for this issue.
- resolved Oct 16, 2025, 05:43 AM UTC
This incident has been resolved.
Major October 7, 2025 UXI Dashboard Provisioning and Login via GreenLake Failing –
Started Oct 07, 2025, 01:30 PM UTC· resolved Oct 07, 2025, 01:30 PM UTC
- resolved Oct 07, 2025, 02:06 PM UTC
We experienced an issue in the pipeline between the UXI servers and GreenLake that caused: • Delays when provisioning new UXI Application Instances. • Failures when logging into the UXI Dashboard via GreenLake. The issue has now been resolved. All pending UXI Application Instance provisioning requests have been processed, and users are once again able to log into the UXI Dashboard using GreenLake. We appreciate your patience and apologize for any disruption this may have caused.
Major September 26, 2025 Unable to login: Customers not using Greenlake 9h 35m US Region
Started Sep 26, 2025, 02:15 PM UTC· resolved Sep 26, 2025, 11:50 PM UTC
- monitoring Sep 26, 2025, 02:15 PM UTC
There is an ongoing issue with our login system for customers who are not using Greenlake. This is being blocked by our compliance provider and we are working with them to have it resolved as soon as possible.
- resolved Sep 26, 2025, 11:50 PM UTC
This incident has been resolved.