Resolved after 2 hours 41 minutes, affecting School MIS and MAT MIS and 1 more, on October 9, 2026.
Our engineers have implemented a fix for the error messages and site slowness seen today. All customers should now be able to access their Arbor sites as expected. We will continue to monitor performance closely throughout the day. We’re sorry for any disruption caused and would like to thank customers for their patience while we worked on this.
Affected components
Update timeline
- investigating Oct 09, 2026, 09:55 AM UTC
We recognise that some customers have been experiencing an issue where they are encountering intermittent error messages and system slowness on their Arbor site. We’re very sorry for any disruption caused and are working on this as an urgent priority.
- resolved Oct 09, 2026, 10:41 AM UTC
Our engineers have implemented a fix for the error messages and site slowness seen today. All customers should now be able to access their Arbor sites as expected. We will continue to monitor performance closely throughout the day. We’re sorry for any disruption caused and would like to thank customers for their patience while we worked on this.
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