Resolved after 8 hours 31 minutes, affecting School MIS and MAT MIS, on October 15, 2026.
Following detailed investigation, this issue has been confirmed as isolated to 24 schools. We are contacting those affected directly to provide dedicated support. Because the wider system is unaffected, we are now closing this incident on the status page.
Affected components
Update timeline
- investigating Oct 15, 2026, 08:57 AM UTC
We are aware that some users are experiencing slowness or login issues with their Arbor site today. We sincerely apologise for the disruption. Our engineering team is actively investigating this as a high priority, and we will provide our next update as soon as we have more information.
- investigating Oct 15, 2026, 09:51 AM UTC
We’re continuing to investigate reports of customers encountering site slowness and login issues, and are currently working to identify a resolution. We’re very sorry for any disruption caused and are working on this as an urgent priority.
- resolved Oct 15, 2026, 03:55 PM UTC
Following detailed investigation, this issue has been confirmed as isolated to 24 schools. We are contacting those affected directly to provide dedicated support. Because the wider system is unaffected, we are now closing this incident on the status page.
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