AppFollow had 49 outages in the last 2 years totaling 1750h 26m of downtime — averaging 2 incidents per month.
There were 49 AppFollow outages since October 31, 2024 totaling 1750h 26m of downtime. Each is summarised below — incident details, duration, and resolution information.
We are currently experiencing a global outage, and AppFollow may be unavailable to all users. Our engineering teams are working on this hands-on with top priority to restore functionality as soon as possible.
Our engineers have identified and fixed the issue on our end! Everything should be back to normal and fully functional.
We experienced issues with creating App Store Source connections over the past week, approximately since May 11th. If you notice any of your AppStore connections stuck in a "Pending" state, please remove the connection and set it up again.
This incident has been resolved.
We are currently experiencing issues with automated replies processing. As a result, automated replies may not be sent as expected. Our team is investigating the issue and working on a resolution.
The issue affecting automated replies processing has been fixed. Automated replies are now being processed again. Please note that there may still be some delays while the AI service catches up with a large backlog of messages. Our team is monitoring the situation to ensure processing returns to normal.
There seems to be an issue with Google Play, and many apps are experiencing a drop in positive ratings. It seems to be affecting many apps, and we’re currently investigating any actions that can be taken from our end, while waiting for Google to roll out a fix. We will keep our clients updated.
There seems to be an issue on the Google Play side, and many apps are experiencing a drop down in rating and reviews (mostly positive). It seems to be affecting many apps, and we’re currently investigating any actions that can be taken from our end, while waiting for Google to roll out a fix. We will keep our clients updated.
There seems to be an issue on the Google Play side, and many apps are experiencing a drop down in rating and reviews (mostly positive). It seems to be affecting many apps, and we’re currently investigating any actions that can be taken from our end, while waiting for Google to roll out a fix. We will keep our clients updated.
Since around April 21, Google Play apps have experienced a significant drop in ratings and reviews, with decreases of up to 60–80% in some cases. This appears to be a widespread issue affecting many apps. Google has confirmed the problem on their end and indicated that a fix is expected to be rolled out starting May 5, 2026.
Google Play reported the issue to be resolved.
We are currently experiencing a global issue with Trustpilot data collection. Search, ratings, and reviews are temporarily unavailable. Our team is investigating.
A temporary fix has been deployed and services are operating. We are continuing work on a long-term solution.
This incident has been resolved.
App Store replies are currently failing to publish, and users may see an "Error while publishing" message. Our team is investigating.
Incident resolved.
We experienced a delay in ASO scoring calculations and Keywords data collection. The root cause has now been identified and resolved. At this time, we are still processing the backlog generated during the incident. As a result, some delays in ASO scoring may continue until processing is fully completed. We are actively working to restore normal performance as quickly as possible and will provide further updates if needed.
This incident has been resolved.
AppFollow was down for 10 minutes. 16:20 CET - 16:30 CET
Between March 26–27, we observed issues with receiving new reviews from Google Play. It appears the problem was on Google’s side — not with review availability, but with their ability to publish reviews. On our side, this showed up as a significant drop in the number of reviews we collect, which led to: • Fewer alerts being sent • Fewer replies being generated
Earlier today, some users experienced issues replying to app reviews via our Slack integration. The problem has been identified and resolved, and all functionality is now operating as expected. We apologize for any inconvenience caused. If you continue to experience any issues, please reach out to our support team.
We discovered issue with sending replies via ZenDesk app, error "Cannot read properties of undefined (reading 'error'), we're currently investigating.
This incident has been resolved.
We are currently facing an outage where some features of our platform are currently unresponsive. We are investigating the issue and will keep users updated.
A fix has been implemented and we're monitoring results.
This incident has been resolved.
We're unable to accept any invitations, either automatically or manually. It seems there is a problem on Apple side.
The issue was resolved on AppStore's side, invitation accepting and source connection setting are back to normal.
Reviews feed, Templates and probably some other features were not available. Issue was resolved the next day.
All clients are not able to setup advanced slack alerts/reports.
There was an issue on Slack's side, it has been resolved. Details: https://slack-status.com/2026-02-18
Earlier today, we experienced a temporary issue affecting Apple Search, metadata parsing, and ASO realtime tools. During this period, some realtime actions (such as adding new apps and using ASO realtime tools) were unavailable. Data collection itself was not impacted, and all Apple data was successfully processed as expected. The issue was resolved at 14:15 UTC, and all affected functionality has now been fully restored.
AppFollow website was down for 35 minutes, we were experiencing issues with access to the database.
We are investigating an issue that caused downtime on Watch for several hosts starting on Wednesday, January 14 at 13:20 UTC. Customers may have been unable to access Watch during this time. Further updates will be shared as more information becomes available.
This incident has been resolved.
We’re investigating an issue affecting our legacy integrations (Email, Slack, and Webhook). Several customers have reported that notifications stopped being delivered on November 18. This also impacts the delivery of new review alerts from the legacy system. Our engineering team is actively working to identify the cause and restore normal operation as soon as possible. We’ll continue to share updates on this page as the investigation progresses. Thank you for your patience while we work through this.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
There is currently an outage with some of our third-party service providers which power our AI features, so AI replies and summaries might be affected temporarily as the outage is resolved on their end. We will provide more updates once their service is stabilized and the AI features are back to normal.
The issue has been fixed on our providers' end, and the AI features in AppFollow are now back to fully operational. Thank you for your patience!
Due to issues with routing failure, we are experiencing problem with access to our database, so API and Watch will be down temporarily for most of our users.
We have identified the root cause and implemented a fix right away, and now all services should be operational and back to normal again! Thank you for your patience and understanding.
Our cloud provider, Hetzner, experienced network issues affecting load balancer nodes. As a result, some AppFollow resources may have been temporarily unavailable.
This incident has been resolved.
We’re currently experiencing timeouts in the ZenDesk Native App, which prevents replies from being sent. Our team is investigating the issue and working to restore normal functionality as soon as possible.
We’re currently experiencing timeouts in the ZenDesk Native App, which prevents replies from being sent. Our team is investigating the issue and working to restore normal functionality as soon as possible. Temporarily disable the AppFollow Zendesk App as a workaround.
The issue causing timeouts in the ZenDesk Native App has been resolved. A fix has been applied, and functionality is restored. We continue to investigate the root cause and will share a post-mortem once the analysis is complete.
What happened: A compatibility change in Zendesk’s Agent Workspace exposed a latent issue in our app’s save flow. One code path didn’t return an explicit result and we also relied on a deprecated event. In this combination, Zendesk kept waiting and the save timed out. What we fixed: We immediately reached out to Zendesk and, together, pinpointed a compatibility change in Agent Workspace that caused the timeouts. We shipped a fix the same day and verified it in Agent Workspace and the classic UI. We'll make sure this won't happen again.
**What happened:** A compatibility change in Zendesk’s Agent Workspace exposed a latent issue in our app’s save flow. One code path didn’t return an explicit result and we also relied on a deprecated event. In this combination, Zendesk kept waiting and the save timed out. **What we fixed:** We immediately reached out to Zendesk and, together, pinpointed a compatibility change in Agent Workspace that caused the timeouts. We shipped a fix the same day and verified it in Agent Workspace and the classic UI. We'll make sure this won't happen again.
We identified a downtime affecting appfollow.io and watch.appfollow.io. Both services are currently up, and our team is investigating the root cause to prevent further disruptions.
The downtime was caused by a legacy networking component affected by a high load of requests. We've taken the necessary measures to prevent similar issues in the future. All services are operating normally.