There were 10 AppFollow outages since February 18, 2026 totaling 202h 18m of downtime. Each is summarised below — incident details, duration, and resolution information.
App Store replies are currently failing to publish, and users may see an "Error while publishing" message. Our team is investigating.
Incident resolved.
We experienced a delay in ASO scoring calculations and Keywords data collection. The root cause has now been identified and resolved. At this time, we are still processing the backlog generated during the incident. As a result, some delays in ASO scoring may continue until processing is fully completed. We are actively working to restore normal performance as quickly as possible and will provide further updates if needed.
This incident has been resolved.
AppFollow was down for 10 minutes. 16:20 CET - 16:30 CET
Between March 26–27, we observed issues with receiving new reviews from Google Play. It appears the problem was on Google’s side — not with review availability, but with their ability to publish reviews. On our side, this showed up as a significant drop in the number of reviews we collect, which led to: • Fewer alerts being sent • Fewer replies being generated
Earlier today, some users experienced issues replying to app reviews via our Slack integration. The problem has been identified and resolved, and all functionality is now operating as expected. We apologize for any inconvenience caused. If you continue to experience any issues, please reach out to our support team.
We discovered issue with sending replies via ZenDesk app, error "Cannot read properties of undefined (reading 'error'), we're currently investigating.
This incident has been resolved.
We are currently facing an outage where some features of our platform are currently unresponsive. We are investigating the issue and will keep users updated.
A fix has been implemented and we're monitoring results.
This incident has been resolved.
We're unable to accept any invitations, either automatically or manually. It seems there is a problem on Apple side.
The issue was resolved on AppStore's side, invitation accepting and source connection setting are back to normal.
Reviews feed, Templates and probably some other features were not available. Issue was resolved the next day.
All clients are not able to setup advanced slack alerts/reports.
There was an issue on Slack's side, it has been resolved. Details: https://slack-status.com/2026-02-18
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