AppFollow Outage History
AppFollow is up right nowPingoru has recorded 51 incidents for AppFollow: 27 in the last 12 months and 3 in the last 90 days.
Show as a table
| Month | Incidents | Hours with an open incident |
|---|---|---|
| April 2026 | 5 | 227 of 720 (31%) |
| May 2026 | 2 | 131 of 744 (18%) |
| June 2026 | 2 | 154 of 720 (21%) |
| July 2026 | 1 | 369 of 744 (50%) |
| August 2026 | 0 | 0 of 744 (0%) |
| September 2026 | 1 | 336 of 720 (47%) |
| October 2026 | 2 | 0 of 590 (0%) |
Incidents, newest first
Minor November 18, 2025 Provider outage causing issues with AI services 3h 33m Watch
Started Nov 18, 2025, 01:35 PM UTC· resolved Nov 18, 2025, 05:08 PM UTC
- identified Nov 18, 2025, 01:35 PM UTC
There is currently an outage with some of our third-party service providers which power our AI features, so AI replies and summaries might be affected temporarily as the outage is resolved on their end. We will provide more updates once their service is stabilized and the AI features are back to normal.
- resolved Nov 18, 2025, 05:08 PM UTC
The issue has been fixed on our providers' end, and the AI features in AppFollow are now back to fully operational. Thank you for your patience!
Critical November 18, 2025 Database instability issues 2m Watch, API
Started Nov 18, 2025, 11:00 AM UTC· resolved Nov 18, 2025, 11:02 AM UTC
- investigating Nov 18, 2025, 11:00 AM UTC
Due to issues with routing failure, we are experiencing problem with access to our database, so API and Watch will be down temporarily for most of our users.
- resolved Nov 18, 2025, 11:02 AM UTC
We have identified the root cause and implemented a fix right away, and now all services should be operational and back to normal again! Thank you for your patience and understanding.
Major October 14, 2025 Hetzners' incident 3h 17m Watch
Started Oct 14, 2025, 08:21 AM UTC· resolved Oct 14, 2025, 11:39 AM UTC
- identified Oct 14, 2025, 08:21 AM UTC
Our cloud provider, Hetzner, experienced network issues affecting load balancer nodes. As a result, some AppFollow resources may have been temporarily unavailable.
- resolved Oct 14, 2025, 11:39 AM UTC
This incident has been resolved.
Notice October 7, 2025 ZenDesk Native App 2d
Started Oct 07, 2025, 10:17 AM UTC· resolved Oct 09, 2025, 10:28 AM UTC
- identified Oct 07, 2025, 10:17 AM UTC
We’re currently experiencing timeouts in the ZenDesk Native App, which prevents replies from being sent. Our team is investigating the issue and working to restore normal functionality as soon as possible.
- identified Oct 07, 2025, 12:06 PM UTC
We’re currently experiencing timeouts in the ZenDesk Native App, which prevents replies from being sent. Our team is investigating the issue and working to restore normal functionality as soon as possible. Temporarily disable the AppFollow Zendesk App as a workaround.
- monitoring Oct 08, 2025, 12:44 PM UTC
The issue causing timeouts in the ZenDesk Native App has been resolved. A fix has been applied, and functionality is restored. We continue to investigate the root cause and will share a post-mortem once the analysis is complete.
- resolved Oct 09, 2025, 10:28 AM UTC
What happened: A compatibility change in Zendesk’s Agent Workspace exposed a latent issue in our app’s save flow. One code path didn’t return an explicit result and we also relied on a deprecated event. In this combination, Zendesk kept waiting and the save timed out. What we fixed: We immediately reached out to Zendesk and, together, pinpointed a compatibility change in Agent Workspace that caused the timeouts. We shipped a fix the same day and verified it in Agent Workspace and the classic UI. We'll make sure this won't happen again.
- postmortem Oct 09, 2025, 10:28 AM UTC
**What happened:** A compatibility change in Zendesk’s Agent Workspace exposed a latent issue in our app’s save flow. One code path didn’t return an explicit result and we also relied on a deprecated event. In this combination, Zendesk kept waiting and the save timed out. **What we fixed:** We immediately reached out to Zendesk and, together, pinpointed a compatibility change in Agent Workspace that caused the timeouts. We shipped a fix the same day and verified it in Agent Workspace and the classic UI. We'll make sure this won't happen again.
Major September 15, 2025 Temporary Downtime on appfollow.io and watch.appfollow.io 1d 19h Watch
Started Sep 15, 2025, 11:35 AM UTC· resolved Sep 17, 2025, 07:02 AM UTC
- identified Sep 15, 2025, 11:35 AM UTC
We identified a downtime affecting appfollow.io and watch.appfollow.io. Both services are currently up, and our team is investigating the root cause to prevent further disruptions.
- resolved Sep 17, 2025, 07:02 AM UTC
The downtime was caused by a legacy networking component affected by a high load of requests. We've taken the necessary measures to prevent similar issues in the future. All services are operating normally.
Notice September 5, 2025 Service Outage on appfollow.io and watch.appfollow.io –
Started Sep 05, 2025, 04:27 PM UTC· resolved Sep 05, 2025, 04:27 PM UTC
- resolved Sep 05, 2025, 04:28 PM UTC
We identified downtime affecting appfollow.io and watch.appfollow.io. The issue has been resolved and services are now recovering. We are now monitoring while we ensure stability.
Notice August 30, 2025 ASO keywords collection and scoring calculation –
Started Aug 30, 2025, 12:00 PM UTC· resolved Aug 30, 2025, 12:00 PM UTC
- resolved Sep 03, 2025, 10:16 AM UTC
Some scores in Keywords tracking page could be in "Calculating" state longer as expected.
Notice August 26, 2025 Issue with “Show History” for Reviews –
Started Aug 26, 2025, 06:43 PM UTC· resolved Aug 26, 2025, 06:43 PM UTC
- resolved Aug 26, 2025, 06:43 PM UTC
We are currently investigating an issue where the “Show History” option for reviews is not loading and displays a “Something went wrong” error. Our team is working to identify the cause and restore normal functionality.
Notice August 1, 2025 App Store ASO Keyword Collection and Scoring Delay 11d 2h
Started Aug 01, 2025, 09:31 AM UTC· resolved Aug 12, 2025, 12:05 PM UTC
- identified Aug 01, 2025, 09:31 AM UTC
We're currently experiencing delays in collecting ASO keyword data and calculating scores for App Store apps. Some scores may stay in a “Calculating” state longer than usual. The issue is being investigated.
- resolved Aug 12, 2025, 12:05 PM UTC
This incident has been resolved.
Minor August 1, 2025 Google Play Reviews Collection Delay 11d 2h Data Source Connection
Started Aug 01, 2025, 09:18 AM UTC· resolved Aug 12, 2025, 12:04 PM UTC
- monitoring Aug 01, 2025, 09:18 AM UTC
We’re currently experiencing issues collecting some reviews from Google Play. Recent reviews may be missing. The root cause has been found and a fix is on the way.
- resolved Aug 12, 2025, 12:04 PM UTC
This incident has been resolved.
Notice July 15, 2025 Ongoing Incident: Hetzner Network Issues 1d
Started Jul 15, 2025, 09:26 AM UTC· resolved Jul 16, 2025, 09:38 AM UTC
- monitoring Jul 15, 2025, 09:26 AM UTC
Our cloud provider Hetzner is currently experiencing network problems, including failures on load balancer nodes. As a result, some AppFollow resources may be temporarily unavailable. We’re actively monitoring the situation and will provide updates as soon as we have more information.
- resolved Jul 16, 2025, 09:38 AM UTC
This incident has been resolved.
Notice July 11, 2025 Reply Publishing Interruption 40m
Started Jul 11, 2025, 06:00 AM UTC· resolved Jul 11, 2025, 06:40 AM UTC
- resolved Jul 11, 2025, 10:16 AM UTC
Replies were not published for approximately 40 minutes due to missing database grants required for reply publishing. The issue has been resolved, and all services are now operating normally.
Notice June 24, 2025 App Store Reply Publishing Issues 21d 17h Data Source Connection
Started Jun 24, 2025, 03:52 PM UTC· resolved Jul 16, 2025, 09:39 AM UTC
- monitoring Jun 24, 2025, 03:52 PM UTC
Users may encounter errors when publishing replies to the App Store due to a missing or expired agreement. To resolve this, please log in to App Store Connect with an admin account and accept all pending agreements.
- resolved Jul 16, 2025, 09:39 AM UTC
This incident has been resolved.
Critical June 20, 2025 Issues with reply posting 33m Reply to Reviews, Reply to Reviews
Started Jun 20, 2025, 11:56 AM UTC· resolved Jun 20, 2025, 12:29 PM UTC
- investigating Jun 20, 2025, 11:56 AM UTC
We are currently experiencing issues sending replies to reviews, for both iOS and Android apps. Our team is investigating the issue with Highest priority, and we will keep you updated as soon as we have any further developments.
- resolved Jun 20, 2025, 12:29 PM UTC
Our team has identified and fixed the issue with the replies! It should all be back to normal now.
Notice June 10, 2025 AI Summaries Unavailable 1d
Started Jun 10, 2025, 10:03 AM UTC· resolved Jun 11, 2025, 10:14 AM UTC
- identified Jun 10, 2025, 10:03 AM UTC
Our third-party provider for AI-generated summaries is currently experiencing issues. We’re monitoring the situation, and affected services will become operational again once the provider resolves the problem.
- resolved Jun 11, 2025, 10:14 AM UTC
Issue resolved by third-party
Minor May 1, 2025 Reviews Delay 1d 3h Data Source Connection, Data Source Connection
Started May 01, 2025, 08:06 AM UTC· resolved May 02, 2025, 12:00 PM UTC
- identified May 01, 2025, 08:06 AM UTC
We're currently experiencing performance degradation in review processing across all stores and connection types. As a result, some reviews may appear with delays in Watch. Our team is working to resolve the issue.
- resolved May 02, 2025, 12:00 PM UTC
Resolved
Major March 31, 2025 Issues with Data Collection and Display - Channel Analytics page 48d 20h ASO, ASO
Started Mar 31, 2025, 05:26 PM UTC· resolved May 19, 2025, 02:09 PM UTC
- investigating Mar 31, 2025, 05:26 PM UTC
Data collection and display for both Android and iOS apps has ben facing issues, starting around March 23rd until now. Our team is already aware of the issue, and investigating the root cause.
- identified Apr 14, 2025, 01:55 PM UTC
Android data collection has been successfully restored. The issue with iOS data is still ongoing and has been traced to a 3rd-party service. We’re in contact with them and will provide updates as we learn more.
- resolved May 19, 2025, 02:09 PM UTC
Issue has been resolved on iOS side.
Critical March 17, 2025 Service Disruption 17h 59m Watch
Started Mar 17, 2025, 07:15 PM UTC· resolved Mar 18, 2025, 01:14 PM UTC
- investigating Mar 17, 2025, 07:15 PM UTC
We’re currently experiencing a service disruption that may affect all users. Our team is actively investigating the issue and working to implement a solution. We’ll share updates as soon as possible. Thank you for your patience.
- investigating Mar 17, 2025, 07:45 PM UTC
The service has been restored. We're still investigating the root cause of the outage.
- resolved Mar 18, 2025, 01:14 PM UTC
This incident has been resolved.
Notice March 13, 2025 Issue accepting GP invites –
Started Mar 13, 2025, 11:57 AM UTC· resolved Mar 13, 2025, 11:57 AM UTC
- resolved Mar 13, 2025, 11:57 AM UTC
From March 8-12, Google changed the email address used for Play Console invitations, causing automatic acceptance failures. Most pending invites were manually accepted, and the issue is now resolved. If you experience any integration issues from this period, please repeat the setup process to resolve them.
Minor March 6, 2025 Google Play Data Collection Delays 4d 10h Data Source Connection
Started Mar 06, 2025, 08:25 AM UTC· resolved Mar 10, 2025, 06:54 PM UTC
- identified Mar 06, 2025, 08:25 AM UTC
We are experiencing issues retrieving data from Google Play services, which may cause delays in collecting: - Reviews for accounts with Country Connect enabled - Google Play ASO Reports - Google Play Private Ratings Our team is actively monitoring the issue and working on improvements.
- resolved Mar 10, 2025, 06:54 PM UTC
The issue affecting data retrieval from Google Play services has been resolved. Data collection for Reviews (Country Connect), Google Play ASO Reports, and Google Play Private Ratings is now functioning as expected.
Notice March 3, 2025 Billing availability –
Started Mar 03, 2025, 11:59 AM UTC· resolved Mar 03, 2025, 11:59 AM UTC
- resolved Mar 03, 2025, 11:59 AM UTC
Between February 24-27, our billing system experienced a period of high load, which temporarily affected the display of active features in Watch. However, all features remained fully functional throughout. The issue has now been fully resolved, and we are implementing improvements to further strengthen our infrastructure and prevent future disruptions. We appreciate your understanding and continued trust. If you have any questions, please don’t hesitate to reach out.
Notice February 28, 2025 Service Deployment Failure –
Started Feb 28, 2025, 10:41 AM UTC· resolved Feb 28, 2025, 10:41 AM UTC
- resolved Feb 28, 2025, 10:41 AM UTC
We experienced an issue preventing the deployment of multiple services, including automation jobs, agent performance, source-connect, and the Telegram bot. This caused delays and unavailability for various features such as AI summaries, phrase analysis, automation rules, and Telegram integration. Root Cause: Auto-scaler issues on the main cluster. Status: The issue has been resolved.
- postmortem Feb 28, 2025, 10:42 AM UTC
We experienced an issue preventing the deployment of multiple services, including automation jobs, agent performance, source-connect, and the Telegram bot. This caused delays and unavailability for various features such as AI summaries, phrase analysis, automation rules, and Telegram integration. Root Cause: Auto-scaler issues on the main cluster. Status: The issue has been resolved.
Notice February 15, 2025 Data collection delay since yesterday evening – Watch, API
Started Feb 15, 2025, 12:57 PM UTC· resolved Feb 15, 2025, 12:57 PM UTC
- resolved Feb 15, 2025, 12:57 PM UTC
Issue resolved, data can be delayed.
Notice December 6, 2024 Tagged Reviews Alerts Disabled 33d
Started Dec 06, 2024, 03:59 PM UTC· resolved Jan 08, 2025, 04:29 PM UTC
- identified Dec 06, 2024, 03:59 PM UTC
We are currently addressing an issue with Tagged Reviews alerts. To ensure the functionality of other alerts remains unaffected, we have temporarily disabled Tagged Reviews alerts. A fix for this issue is planned for next week. We apologize for any inconvenience caused and appreciate your patience as we work to resolve the problem.
- resolved Jan 08, 2025, 04:29 PM UTC
This incident has been resolved.
Critical November 20, 2024 Amazon New Data Access Unavailable 92d 3h Ratings
Started Nov 20, 2024, 10:25 AM UTC· resolved Feb 20, 2025, 02:10 PM UTC
- identified Nov 20, 2024, 10:25 AM UTC
Amazon-related data access is currently restricted due to platform limitations that impact certain features. Our team is actively investigating potential solutions as part of our planned activities. We will provide updates as soon as we have further information. Thank you for your understanding.
- identified Nov 27, 2024, 04:27 PM UTC
Due to platform restrictions, the following functionalities are currently impacted: - Access to detailed reviews may be inconsistent (occasional retrieval of limited data may occur but is unstable) - Display of product ratings is currently unavailable - Adding new Amazon products to the system is not possible at this time Corresponding banners will be placed on pages with the affected parts of functionality.
- identified Jan 17, 2025, 10:54 AM UTC
We are continuing to work on a fix for this issue.
- resolved Feb 20, 2025, 02:10 PM UTC
Issue with data gathering is resolved. Please reach out to the Support Team for any questions or assistance needed.