AppFollow had 34 outages in the last 2 years totaling 1079h 52m of downtime — averaging 1.4 incidents per month.
There were 34 AppFollow outages since June 20, 2025 totaling 1079h 52m of downtime. Each is summarised below — incident details, duration, and resolution information.
We identified downtime affecting appfollow.io and watch.appfollow.io. The issue has been resolved and services are now recovering. We are now monitoring while we ensure stability.
Some scores in Keywords tracking page could be in "Calculating" state longer as expected.
We are currently investigating an issue where the “Show History” option for reviews is not loading and displays a “Something went wrong” error. Our team is working to identify the cause and restore normal functionality.
We're currently experiencing delays in collecting ASO keyword data and calculating scores for App Store apps. Some scores may stay in a “Calculating” state longer than usual. The issue is being investigated.
This incident has been resolved.
We’re currently experiencing issues collecting some reviews from Google Play. Recent reviews may be missing. The root cause has been found and a fix is on the way.
This incident has been resolved.
Our cloud provider Hetzner is currently experiencing network problems, including failures on load balancer nodes. As a result, some AppFollow resources may be temporarily unavailable. We’re actively monitoring the situation and will provide updates as soon as we have more information.
This incident has been resolved.
Replies were not published for approximately 40 minutes due to missing database grants required for reply publishing. The issue has been resolved, and all services are now operating normally.
Users may encounter errors when publishing replies to the App Store due to a missing or expired agreement. To resolve this, please log in to App Store Connect with an admin account and accept all pending agreements.
This incident has been resolved.
We are currently experiencing issues sending replies to reviews, for both iOS and Android apps. Our team is investigating the issue with Highest priority, and we will keep you updated as soon as we have any further developments.
Our team has identified and fixed the issue with the replies! It should all be back to normal now.