AppFollow incident

Zendesk Integration issue

Major Resolved View vendor source →

AppFollow experienced a major incident on March 23, 2026 affecting Zendesk, lasting 1d 17h. The incident has been resolved; the full update timeline is below.

Started
Mar 23, 2026, 06:50 PM UTC
Resolved
Mar 25, 2026, 12:35 PM UTC
Duration
1d 17h
Detected by Pingoru
Mar 23, 2026, 06:50 PM UTC

Affected components

Zendesk

Update timeline

  1. investigating Mar 23, 2026, 06:50 PM UTC

    We discovered issue with sending replies via ZenDesk app, error "Cannot read properties of undefined (reading 'error'), we're currently investigating.

  2. resolved Mar 25, 2026, 12:35 PM UTC

    This incident has been resolved.