Resolved after 2 hours 4 minutes, on May 12, 2026.
The issue affecting automated replies processing has been fixed. Automated replies are now being processed again. Please note that there may still be some delays while the AI service catches up with a large backlog of messages. Our team is monitoring the situation to ensure processing returns to normal.
Update timeline
- investigating May 12, 2026, 04:14 PM UTC
We are currently experiencing issues with automated replies processing. As a result, automated replies may not be sent as expected. Our team is investigating the issue and working on a resolution.
- resolved May 12, 2026, 06:18 PM UTC
The issue affecting automated replies processing has been fixed. Automated replies are now being processed again. Please note that there may still be some delays while the AI service catches up with a large backlog of messages. Our team is monitoring the situation to ensure processing returns to normal.
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