AppFollow experienced a notice incident on January 28, 2026, lasting —. The incident has been resolved; the full update timeline is below.
Update timeline
- resolved Jan 28, 2026, 01:56 PM UTC
We experienced a global incident lasting about 30 minutes, during which the reviews feed may have been unavailable for a small number of users. The issue has been resolved, and all services are operating normally.
- postmortem Jan 28, 2026, 01:59 PM UTC
**Summary** We experienced a brief global incident that caused the reviews feed to be unavailable for a small number of users. The issue lasted approximately 30 minutes and has been fully resolved. **Root Cause** A database connection limit was reached due to a MySQL configuration issue. The service user responsible for reply-to-review operations inherited a global connection limit, which was exceeded during a short load spike. This resulted in temporary errors. We are also investigating a possible accumulation of idle database connections that may have increased the likelihood of hitting this limit. **Resolution** The connection limit for the affected service user was increased and applied consistently across all databases. This immediately removed the bottleneck and restored normal operation. **Prevention Measures** To avoid similar incidents in the future, we are: * Explicitly configuring database connection limits per service and environment * Adding monitoring and alerts for per-user database connection usage * Reviewing database connection pooling and autoscaling behavior * Investigating and addressing potential connection leaks in backend services We apologize for the disruption and appreciate your patience while we worked to resolve the issue.