AppFollow Outage History

Started Oct 14, 2026, 05:30 AM UTC· resolved Oct 14, 2026, 05:30 AM UTC

1. resolved Oct 20, 2026, 10:20 AM UTC

   October 16 15:00 GMT. Resolved. Reddit collection back to normal. Adding new Reddits works correctly.

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Started Sep 11, 2026, 07:42 AM UTC· resolved Oct 13, 2026, 09:22 AM UTC

1. identified Sep 11, 2026, 07:42 AM UTC

   Sending replies may be delayed, accepting invite accounts may fail, and data in ASO App Store Channel analytics may be missing.

2. identified Sep 14, 2026, 05:47 PM UTC

   We're continuing to work on this issue, which may take longer to resolve than initially expected. As a workaround, affected customers can remove the existing invite connection and reconnect using our updated invite email.

3. resolved Oct 13, 2026, 09:22 AM UTC

   Functionality fully recovered.

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Started Jul 14, 2026, 05:17 PM UTC· resolved Jul 30, 2026, 05:16 PM UTC

1. investigating Jul 14, 2026, 05:17 PM UTC

   Since June 30, Apple's App Store review service has been intermittently reporting some existing reviews as "not found". As a result, some App Store reviews may temporarily appear as deleted in AppFollow, and replies to them may be delayed. The issue is on Apple's side, it is reproducible directly in Apple's own developer console (App Store Connect) and is not specific to AppFollow. We are rolling out a workaround, will restore all affected reviews, and will deliver the pending replies. No action is needed on your side.

2. monitoring Jul 21, 2026, 05:13 PM UTC

   Steps implemented: • Shipped a workaround that retries reviews not found instead of immediately marking a review as deleted. • Restored the reviews that were incorrectly marked as deleted and re-sent all replies that had failed / been incorrectly detected. • Hardened our reply mechanism and strategy so we're less dependent on this kind of Apple-side instability going forward. We'll keep monitoring the situation. If users notice any reviews or replies that still look incorrectly marked, please reach out to support at [email protected]

3. monitoring Jul 23, 2026, 08:28 AM UTC

   The App Store is currently experiencing an issue where it may incorrectly report that a review cannot be found. To minimize the impact, we've increased the number of retry attempts on our end to help ensure replies are delivered successfully. As a result, some replies may remain in the "Processing reply" status longer than usual. This is expected while the issue persists. Once the App Store resolves the issue on its end, reply delivery times will return to normal automatically.

4. resolved Jul 30, 2026, 05:16 PM UTC

   This incident has been resolved.

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Started Jun 24, 2026, 01:51 PM UTC· resolved Jul 02, 2026, 09:08 AM UTC

1. identified Jun 24, 2026, 01:51 PM UTC

   Reply to Reviews functionality may stop working if an agreement on the App Store side has expired. Please log in to App Store Connect and accept any pending agreements to restore the functionality. Follow the instructions below to complete the process. When a new version of the Paid Apps Agreement is available for you to sign, an alert appears in App Store Connect. You won’t be able to create a new app or In-App Purchase until you’ve agreed to the most recent version of the Paid Apps Agreement. 1. Select Business at the top of the page. 2. On the Agreements tab, find the Paid Apps row, then click View and Agree to Terms. 3. In the dialog, read and accept the terms, then click Submit.

2. resolved Jul 02, 2026, 09:08 AM UTC

   Signing and updating agreements helps to resolve the issue.

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Started Jun 09, 2026, 04:24 PM UTC· resolved Jun 09, 2026, 04:27 PM UTC

1. investigating Jun 09, 2026, 04:24 PM UTC

   We are currently experiencing a global outage, and AppFollow may be unavailable to all users. Our engineering teams are working on this hands-on with top priority to restore functionality as soon as possible.

2. resolved Jun 09, 2026, 04:27 PM UTC

   Our engineers have identified and fixed the issue on our end! Everything should be back to normal and fully functional.

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Started May 19, 2026, 02:26 PM UTC· resolved May 19, 2026, 02:27 PM UTC

1. monitoring May 19, 2026, 02:26 PM UTC

   We experienced issues with creating App Store Source connections over the past week, approximately since May 11th. If you notice any of your AppStore connections stuck in a "Pending" state, please remove the connection and set it up again.

2. resolved May 19, 2026, 02:27 PM UTC

   This incident has been resolved.

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Started May 12, 2026, 04:14 PM UTC· resolved May 12, 2026, 06:18 PM UTC

1. investigating May 12, 2026, 04:14 PM UTC

   We are currently experiencing issues with automated replies processing. As a result, automated replies may not be sent as expected. Our team is investigating the issue and working on a resolution.

2. resolved May 12, 2026, 06:18 PM UTC

   The issue affecting automated replies processing has been fixed. Automated replies are now being processed again. Please note that there may still be some delays while the AI service catches up with a large backlog of messages. Our team is monitoring the situation to ensure processing returns to normal.

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Started Apr 22, 2026, 09:00 AM UTC· resolved May 11, 2026, 07:47 AM UTC

1. investigating Apr 28, 2026, 04:22 PM UTC

   There seems to be an issue with Google Play, and many apps are experiencing a drop in positive ratings. It seems to be affecting many apps, and we’re currently investigating any actions that can be taken from our end, while waiting for Google to roll out a fix. We will keep our clients updated.

2. identified Apr 29, 2026, 09:15 AM UTC

   There seems to be an issue on the Google Play side, and many apps are experiencing a drop down in rating and reviews (mostly positive). It seems to be affecting many apps, and we’re currently investigating any actions that can be taken from our end, while waiting for Google to roll out a fix. We will keep our clients updated.

3. identified Apr 29, 2026, 09:16 AM UTC

   There seems to be an issue on the Google Play side, and many apps are experiencing a drop down in rating and reviews (mostly positive). It seems to be affecting many apps, and we’re currently investigating any actions that can be taken from our end, while waiting for Google to roll out a fix. We will keep our clients updated.

4. monitoring May 05, 2026, 08:20 AM UTC

   Since around April 21, Google Play apps have experienced a significant drop in ratings and reviews, with decreases of up to 60–80% in some cases. This appears to be a widespread issue affecting many apps. Google has confirmed the problem on their end and indicated that a fix is expected to be rolled out starting May 5, 2026.

5. resolved May 11, 2026, 07:47 AM UTC

   Google Play reported the issue to be resolved.

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Started Apr 22, 2026, 08:46 AM UTC· resolved Jun 02, 2026, 12:58 PM UTC

1. investigating Apr 22, 2026, 08:46 AM UTC

   We are currently experiencing a global issue with Trustpilot data collection. Search, ratings, and reviews are temporarily unavailable. Our team is investigating.

2. identified Apr 23, 2026, 03:33 PM UTC

   A temporary fix has been deployed and services are operating. We are continuing work on a long-term solution.

3. resolved Jun 02, 2026, 12:58 PM UTC

   This incident has been resolved.

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Started Apr 16, 2026, 11:13 AM UTC· resolved Apr 16, 2026, 01:54 PM UTC

1. investigating Apr 16, 2026, 11:13 AM UTC

   App Store replies are currently failing to publish, and users may see an "Error while publishing" message. Our team is investigating.

2. resolved Apr 16, 2026, 01:54 PM UTC

   Incident resolved.

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Started Apr 14, 2026, 05:01 PM UTC· resolved Apr 15, 2026, 08:49 AM UTC

1. identified Apr 14, 2026, 05:01 PM UTC

   We experienced a delay in ASO scoring calculations and Keywords data collection. The root cause has now been identified and resolved. At this time, we are still processing the backlog generated during the incident. As a result, some delays in ASO scoring may continue until processing is fully completed. We are actively working to restore normal performance as quickly as possible and will provide further updates if needed.

2. resolved Apr 15, 2026, 08:49 AM UTC

   This incident has been resolved.

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Started Apr 08, 2026, 02:30 PM UTC· resolved Apr 08, 2026, 03:30 PM UTC

1. resolved Apr 08, 2026, 02:43 PM UTC

   AppFollow was down for 10 minutes. 16:20 CET - 16:30 CET

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Started Mar 27, 2026, 11:19 AM UTC· resolved Mar 27, 2026, 11:19 AM UTC

1. resolved Mar 27, 2026, 11:19 AM UTC

   Earlier today, some users experienced issues replying to app reviews via our Slack integration. The problem has been identified and resolved, and all functionality is now operating as expected. We apologize for any inconvenience caused. If you continue to experience any issues, please reach out to our support team.

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Started Mar 26, 2026, 02:00 AM UTC· resolved Mar 26, 2026, 02:00 AM UTC

1. resolved Mar 30, 2026, 08:47 AM UTC

   Between March 26–27, we observed issues with receiving new reviews from Google Play. It appears the problem was on Google’s side — not with review availability, but with their ability to publish reviews. On our side, this showed up as a significant drop in the number of reviews we collect, which led to: • Fewer alerts being sent • Fewer replies being generated

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Started Mar 23, 2026, 06:50 PM UTC· resolved Mar 25, 2026, 12:35 PM UTC

1. investigating Mar 23, 2026, 06:50 PM UTC

   We discovered issue with sending replies via ZenDesk app, error "Cannot read properties of undefined (reading 'error'), we're currently investigating.

2. resolved Mar 25, 2026, 12:35 PM UTC

   This incident has been resolved.

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Started Mar 23, 2026, 12:04 PM UTC· resolved Mar 24, 2026, 11:32 AM UTC

1. investigating Mar 23, 2026, 12:04 PM UTC

   We are currently facing an outage where some features of our platform are currently unresponsive. We are investigating the issue and will keep users updated.

2. monitoring Mar 23, 2026, 02:40 PM UTC

   A fix has been implemented and we're monitoring results.

3. resolved Mar 24, 2026, 11:32 AM UTC

   This incident has been resolved.

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Started Mar 19, 2026, 01:50 PM UTC· resolved Mar 23, 2026, 12:07 PM UTC

1. investigating Mar 19, 2026, 01:50 PM UTC

   We're unable to accept any invitations, either automatically or manually. It seems there is a problem on Apple side.

2. resolved Mar 23, 2026, 12:07 PM UTC

   The issue was resolved on AppStore's side, invitation accepting and source connection setting are back to normal.

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Started Feb 18, 2026, 11:16 AM UTC· resolved Feb 19, 2026, 11:38 AM UTC

1. investigating Feb 18, 2026, 11:16 AM UTC

   All clients are not able to setup advanced slack alerts/reports.

2. resolved Feb 19, 2026, 11:38 AM UTC

   There was an issue on Slack's side, it has been resolved. Details: https://slack-status.com/2026-02-18

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Started Feb 13, 2026, 10:00 PM UTC· resolved Feb 13, 2026, 10:00 PM UTC

1. resolved Feb 19, 2026, 11:41 AM UTC

   Reviews feed, Templates and probably some other features were not available. Issue was resolved the next day.

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Started Feb 02, 2026, 06:28 PM UTC· resolved Feb 02, 2026, 06:28 PM UTC

1. resolved Feb 02, 2026, 06:28 PM UTC

   Earlier today, we experienced a temporary issue affecting Apple Search, metadata parsing, and ASO realtime tools. During this period, some realtime actions (such as adding new apps and using ASO realtime tools) were unavailable. Data collection itself was not impacted, and all Apple data was successfully processed as expected. The issue was resolved at 14:15 UTC, and all affected functionality has now been fully restored.

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Started Jan 26, 2026, 02:00 PM UTC· resolved Jan 26, 2026, 02:30 PM UTC

1. resolved Jan 28, 2026, 01:56 PM UTC

   We experienced a global incident lasting about 30 minutes, during which the reviews feed may have been unavailable for a small number of users. The issue has been resolved, and all services are operating normally.

2. postmortem Jan 28, 2026, 01:59 PM UTC

   **Summary** We experienced a brief global incident that caused the reviews feed to be unavailable for a small number of users. The issue lasted approximately 30 minutes and has been fully resolved. **Root Cause** A database connection limit was reached due to a MySQL configuration issue. The service user responsible for reply-to-review operations inherited a global connection limit, which was exceeded during a short load spike. This resulted in temporary errors. We are also investigating a possible accumulation of idle database connections that may have increased the likelihood of hitting this limit. **Resolution** The connection limit for the affected service user was increased and applied consistently across all databases. This immediately removed the bottleneck and restored normal operation. **Prevention Measures** To avoid similar incidents in the future, we are: * Explicitly configuring database connection limits per service and environment * Adding monitoring and alerts for per-user database connection usage * Reviewing database connection pooling and autoscaling behavior * Investigating and addressing potential connection leaks in backend services We apologize for the disruption and appreciate your patience while we worked to resolve the issue.

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Started Jan 23, 2026, 08:36 AM UTC· resolved Jan 23, 2026, 09:11 AM UTC

1. resolved Jan 23, 2026, 08:36 AM UTC

   AppFollow website was down for 35 minutes, we were experiencing issues with access to the database.

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Started Jan 14, 2026, 01:44 PM UTC· resolved Jan 14, 2026, 01:52 PM UTC

1. monitoring Jan 14, 2026, 01:44 PM UTC

   We are investigating an issue that caused downtime on Watch for several hosts starting on Wednesday, January 14 at 13:20 UTC. Customers may have been unable to access Watch during this time. Further updates will be shared as more information becomes available.

2. resolved Jan 14, 2026, 01:52 PM UTC

   This incident has been resolved.

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Started Nov 20, 2025, 03:28 PM UTC· resolved Nov 20, 2025, 07:50 PM UTC

1. investigating Nov 20, 2025, 03:28 PM UTC

   We’re investigating an issue affecting our legacy integrations (Email, Slack, and Webhook). Several customers have reported that notifications stopped being delivered on November 18. This also impacts the delivery of new review alerts from the legacy system. Our engineering team is actively working to identify the cause and restore normal operation as soon as possible. We’ll continue to share updates on this page as the investigation progresses. Thank you for your patience while we work through this.

2. monitoring Nov 20, 2025, 06:07 PM UTC

   A fix has been implemented and we are monitoring the results.

3. resolved Nov 20, 2025, 07:50 PM UTC

   This incident has been resolved.

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Started Nov 18, 2025, 01:35 PM UTC· resolved Nov 18, 2025, 05:08 PM UTC

1. identified Nov 18, 2025, 01:35 PM UTC

   There is currently an outage with some of our third-party service providers which power our AI features, so AI replies and summaries might be affected temporarily as the outage is resolved on their end. We will provide more updates once their service is stabilized and the AI features are back to normal.

2. resolved Nov 18, 2025, 05:08 PM UTC

   The issue has been fixed on our providers' end, and the AI features in AppFollow are now back to fully operational. Thank you for your patience!

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