AppFollow Outage History

AppFollow had 49 outages in the last 2 years totaling 2996h 26m of downtime — averaging 2 incidents per month.

There were 49 AppFollow outages since October 31, 2024 totaling 2996h 26m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://status.appfollow.io

Major September 11, 2026

Issue with Apple Invite Source Connects

Detected by Pingoru: Sep 11, 2026, 07:42 AM UTC
Resolved: Oct 13, 2026, 09:22 AM UTC
Duration: 32d 1h

Affected: Data Source Connection

Timeline · 3 updates

identified Sep 11, 2026, 07:42 AM UTC

Sending replies may be delayed, accepting invite accounts may fail, and data in ASO App Store Channel analytics may be missing.
identified Sep 14, 2026, 05:47 PM UTC

We're continuing to work on this issue, which may take longer to resolve than initially expected. As a workaround, affected customers can remove the existing invite connection and reconnect using our updated invite email.
resolved Oct 13, 2026, 09:22 AM UTC

Functionality fully recovered.

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Major July 14, 2026

App Store reviews mistakenly marked as deleted (Apple-side issue)

Detected by Pingoru: Jul 14, 2026, 05:17 PM UTC
Resolved: Jul 30, 2026, 05:16 PM UTC
Duration: 15d 23h

Affected: Reply to Reviews

Timeline · 4 updates

investigating Jul 14, 2026, 05:17 PM UTC

Since June 30, Apple's App Store review service has been intermittently reporting some existing reviews as "not found". As a result, some App Store reviews may temporarily appear as deleted in AppFollow, and replies to them may be delayed. The issue is on Apple's side, it is reproducible directly in Apple's own developer console (App Store Connect) and is not specific to AppFollow. We are rolling out a workaround, will restore all affected reviews, and will deliver the pending replies. No action is needed on your side.
monitoring Jul 21, 2026, 05:13 PM UTC

Steps implemented: • Shipped a workaround that retries reviews not found instead of immediately marking a review as deleted. • Restored the reviews that were incorrectly marked as deleted and re-sent all replies that had failed / been incorrectly detected. • Hardened our reply mechanism and strategy so we're less dependent on this kind of Apple-side instability going forward. We'll keep monitoring the situation. If users notice any reviews or replies that still look incorrectly marked, please reach out to support at [email protected]
monitoring Jul 23, 2026, 08:28 AM UTC

The App Store is currently experiencing an issue where it may incorrectly report that a review cannot be found. To minimize the impact, we've increased the number of retry attempts on our end to help ensure replies are delivered successfully. As a result, some replies may remain in the "Processing reply" status longer than usual. This is expected while the issue persists. Once the App Store resolves the issue on its end, reply delivery times will return to normal automatically.
resolved Jul 30, 2026, 05:16 PM UTC

This incident has been resolved.

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Major June 24, 2026

Reply to Reviews Functionality Issue: Official API connect. New App Store agreement version

Detected by Pingoru: Jun 24, 2026, 01:51 PM UTC
Resolved: Jul 02, 2026, 09:08 AM UTC
Duration: 7d 19h

Affected: Reply to Reviews

Timeline · 2 updates

identified Jun 24, 2026, 01:51 PM UTC

Reply to Reviews functionality may stop working if an agreement on the App Store side has expired. Please log in to App Store Connect and accept any pending agreements to restore the functionality. Follow the instructions below to complete the process. When a new version of the Paid Apps Agreement is available for you to sign, an alert appears in App Store Connect. You won’t be able to create a new app or In-App Purchase until you’ve agreed to the most recent version of the Paid Apps Agreement. 1. Select Business at the top of the page. 2. On the Agreements tab, find the Paid Apps row, then click View and Agree to Terms. 3. In the dialog, read and accept the terms, then click Submit.
resolved Jul 02, 2026, 09:08 AM UTC

Signing and updating agreements helps to resolve the issue.

Read the full incident report →

Critical June 9, 2026

Global Outage

Detected by Pingoru: Jun 09, 2026, 04:24 PM UTC
Resolved: Jun 09, 2026, 04:27 PM UTC
Duration: 2m

Affected: Watch

Timeline · 2 updates

investigating Jun 09, 2026, 04:24 PM UTC

We are currently experiencing a global outage, and AppFollow may be unavailable to all users. Our engineering teams are working on this hands-on with top priority to restore functionality as soon as possible.
resolved Jun 09, 2026, 04:27 PM UTC

Our engineers have identified and fixed the issue on our end! Everything should be back to normal and fully functional.

Read the full incident report →

Notice May 19, 2026

Issue with creating App Store Source Connections

Detected by Pingoru: May 19, 2026, 02:26 PM UTC
Resolved: May 19, 2026, 02:27 PM UTC
Duration: 38s

Timeline · 2 updates

monitoring May 19, 2026, 02:26 PM UTC

We experienced issues with creating App Store Source connections over the past week, approximately since May 11th. If you notice any of your AppStore connections stuck in a "Pending" state, please remove the connection and set it up again.
resolved May 19, 2026, 02:27 PM UTC

This incident has been resolved.

Read the full incident report →

Notice May 12, 2026

Automated Replies Unavailable

Detected by Pingoru: May 12, 2026, 04:14 PM UTC
Resolved: May 12, 2026, 06:18 PM UTC
Duration: 2h 4m

Timeline · 2 updates

investigating May 12, 2026, 04:14 PM UTC

We are currently experiencing issues with automated replies processing. As a result, automated replies may not be sent as expected. Our team is investigating the issue and working on a resolution.
resolved May 12, 2026, 06:18 PM UTC

The issue affecting automated replies processing has been fixed. Automated replies are now being processed again. Please note that there may still be some delays while the AI service catches up with a large backlog of messages. Our team is monitoring the situation to ensure processing returns to normal.

Read the full incident report →

Minor April 22, 2026

Google Play Ratings and Review drop down

Detected by Pingoru: Apr 22, 2026, 09:00 AM UTC
Resolved: May 11, 2026, 07:47 AM UTC
Duration: 18d 22h

Affected: RatingsReviews

Timeline · 5 updates

investigating Apr 28, 2026, 04:22 PM UTC

There seems to be an issue with Google Play, and many apps are experiencing a drop in positive ratings. It seems to be affecting many apps, and we’re currently investigating any actions that can be taken from our end, while waiting for Google to roll out a fix. We will keep our clients updated.
identified Apr 29, 2026, 09:15 AM UTC

There seems to be an issue on the Google Play side, and many apps are experiencing a drop down in rating and reviews (mostly positive). It seems to be affecting many apps, and we’re currently investigating any actions that can be taken from our end, while waiting for Google to roll out a fix. We will keep our clients updated.
identified Apr 29, 2026, 09:16 AM UTC

There seems to be an issue on the Google Play side, and many apps are experiencing a drop down in rating and reviews (mostly positive). It seems to be affecting many apps, and we’re currently investigating any actions that can be taken from our end, while waiting for Google to roll out a fix. We will keep our clients updated.
monitoring May 05, 2026, 08:20 AM UTC

Since around April 21, Google Play apps have experienced a significant drop in ratings and reviews, with decreases of up to 60–80% in some cases. This appears to be a widespread issue affecting many apps. Google has confirmed the problem on their end and indicated that a fix is expected to be rolled out starting May 5, 2026.
resolved May 11, 2026, 07:47 AM UTC

Google Play reported the issue to be resolved.

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Critical April 22, 2026

Trustpilot Data Collection Unavailable

Detected by Pingoru: Apr 22, 2026, 08:46 AM UTC
Resolved: Jun 02, 2026, 12:58 PM UTC
Duration: 41d 4h

Affected: RatingsReply to Reviews

Timeline · 3 updates

investigating Apr 22, 2026, 08:46 AM UTC

We are currently experiencing a global issue with Trustpilot data collection. Search, ratings, and reviews are temporarily unavailable. Our team is investigating.
identified Apr 23, 2026, 03:33 PM UTC

A temporary fix has been deployed and services are operating. We are continuing work on a long-term solution.
resolved Jun 02, 2026, 12:58 PM UTC

This incident has been resolved.

Read the full incident report →

Critical April 16, 2026

App Store Reply Publishing Issue

Detected by Pingoru: Apr 16, 2026, 11:13 AM UTC
Resolved: Apr 16, 2026, 01:54 PM UTC
Duration: 2h 40m

Affected: Reply to Reviews

Timeline · 2 updates

investigating Apr 16, 2026, 11:13 AM UTC

App Store replies are currently failing to publish, and users may see an "Error while publishing" message. Our team is investigating.
resolved Apr 16, 2026, 01:54 PM UTC

Incident resolved.

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Minor April 14, 2026

ASO and Keywords data Delay

Detected by Pingoru: Apr 14, 2026, 05:01 PM UTC
Resolved: Apr 15, 2026, 08:49 AM UTC
Duration: 15h 47m

Affected: ASOASO

Timeline · 2 updates

identified Apr 14, 2026, 05:01 PM UTC

We experienced a delay in ASO scoring calculations and Keywords data collection. The root cause has now been identified and resolved. At this time, we are still processing the backlog generated during the incident. As a result, some delays in ASO scoring may continue until processing is fully completed. We are actively working to restore normal performance as quickly as possible and will provide further updates if needed.
resolved Apr 15, 2026, 08:49 AM UTC

This incident has been resolved.

Read the full incident report →

Notice April 8, 2026

AppFollow unavailable

Detected by Pingoru: Apr 08, 2026, 02:30 PM UTC
Resolved: Apr 08, 2026, 02:30 PM UTC
Duration: —

Timeline · 1 update

resolved Apr 08, 2026, 02:43 PM UTC

AppFollow was down for 10 minutes. 16:20 CET - 16:30 CET

Read the full incident report →

Notice March 27, 2026

Issues with Replying to reviews through Slack

Detected by Pingoru: Mar 27, 2026, 11:19 AM UTC
Resolved: Mar 27, 2026, 11:19 AM UTC
Duration: —

Affected: Slack

Timeline · 1 update

resolved Mar 27, 2026, 11:19 AM UTC

Earlier today, some users experienced issues replying to app reviews via our Slack integration. The problem has been identified and resolved, and all functionality is now operating as expected. We apologize for any inconvenience caused. If you continue to experience any issues, please reach out to our support team.

Read the full incident report →

Notice March 26, 2026

Google Play Reviews Issue

Detected by Pingoru: Mar 26, 2026, 02:00 AM UTC
Resolved: Mar 26, 2026, 02:00 AM UTC
Duration: —

Timeline · 1 update

resolved Mar 30, 2026, 08:47 AM UTC

Between March 26–27, we observed issues with receiving new reviews from Google Play. It appears the problem was on Google’s side — not with review availability, but with their ability to publish reviews. On our side, this showed up as a significant drop in the number of reviews we collect, which led to: • Fewer alerts being sent • Fewer replies being generated

Read the full incident report →

Major March 23, 2026

Zendesk Integration issue

Detected by Pingoru: Mar 23, 2026, 06:50 PM UTC
Resolved: Mar 25, 2026, 12:35 PM UTC
Duration: 1d 17h

Affected: Zendesk

Timeline · 2 updates

investigating Mar 23, 2026, 06:50 PM UTC

We discovered issue with sending replies via ZenDesk app, error "Cannot read properties of undefined (reading 'error'), we're currently investigating.
resolved Mar 25, 2026, 12:35 PM UTC

This incident has been resolved.

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Major March 23, 2026