Ansarada incident

Users Unable to Access Data Room

Critical Resolved View vendor source →

Ansarada experienced a critical incident on July 6, 2025 affecting User Administration and Dataroom Management and 1 more component, lasting 56m. The incident has been resolved; the full update timeline is below.

Started
Jul 06, 2025, 10:58 AM UTC
Resolved
Jul 06, 2025, 11:54 AM UTC
Duration
56m
Detected by Pingoru
Jul 06, 2025, 10:58 AM UTC

Affected components

User AdministrationDataroom ManagementDocumentsQ&AReportingTenders Submission ToolTender Evaluation ToolDeal WorkflowArchives / Bulk DownloadsOther functionality

Update timeline

  1. investigating Jul 06, 2025, 10:58 AM UTC

    We are currently investigating this issue.

  2. identified Jul 06, 2025, 11:42 AM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Jul 06, 2025, 11:44 AM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Jul 06, 2025, 11:54 AM UTC

    This incident has been resolved.