Ansarada incident

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Major Resolved View vendor source →

Ansarada experienced a major incident on October 20, 2025 affecting eCommerce, lasting 6h 22m. The incident has been resolved; the full update timeline is below.

Started
Oct 20, 2025, 07:19 AM UTC
Resolved
Oct 20, 2025, 01:41 PM UTC
Duration
6h 22m
Detected by Pingoru
Oct 20, 2025, 07:19 AM UTC

Affected components

eCommerce

Update timeline

  1. investigating Oct 20, 2025, 07:19 AM UTC

    We are currently investigating this issue.

  2. investigating Oct 20, 2025, 07:20 AM UTC

    We are continuing to investigate this issue.

  3. investigating Oct 20, 2025, 07:41 AM UTC

    We are continuing to investigate this issue.

  4. investigating Oct 20, 2025, 08:00 AM UTC

    We are continuing to investigate this issue.

  5. investigating Oct 20, 2025, 09:29 AM UTC

    We are continuing to investigate this issue.

  6. identified Oct 20, 2025, 09:48 AM UTC

    The issue has been identified and a fix is being implemented.

  7. identified Oct 20, 2025, 09:54 AM UTC

    We are experiencing an outage due to some issue at the end of our provider. We are working closely with them to get this resolved or mitigated as quickly as possible.

  8. monitoring Oct 20, 2025, 11:06 AM UTC

    The issue from our provide has been fixed and we are monitoring the results.

  9. resolved Oct 20, 2025, 01:41 PM UTC

    This incident has been resolved.