Ansarada incident

Partial outage for Documents, Ecommerce, and AIDA services

Major Resolved View vendor source →

Ansarada experienced a major incident on October 20, 2025 affecting eCommerce and Licensing and 1 more component, lasting 2h 59m. The incident has been resolved; the full update timeline is below.

Started
Oct 20, 2025, 02:44 AM UTC
Resolved
Oct 20, 2025, 05:43 AM UTC
Duration
2h 59m
Detected by Pingoru
Oct 20, 2025, 02:44 AM UTC

Affected components

eCommerceLicensingOther functionality

Update timeline

  1. investigating Oct 20, 2025, 02:44 AM UTC

    We are currently experiencing a partial outage, affecting the following features: translation, redaction, AIDA, E-commerce. Our engineering team is actively investigating the root cause and working to restore full functionality. We will provide updates every 30 minutes or as soon as new information becomes available.

  2. investigating Oct 20, 2025, 02:45 AM UTC

    We are continuing to investigate this issue.

  3. identified Oct 20, 2025, 02:48 AM UTC

    The issue has been identified and a fix is being implemented.

  4. identified Oct 20, 2025, 03:33 AM UTC

    We are continuing to work on a fix for this issue.

  5. identified Oct 20, 2025, 04:04 AM UTC

    We are continuing to work on a fix for this issue.

  6. identified Oct 20, 2025, 04:23 AM UTC

    We are continuing to work on a fix for this issue.

  7. identified Oct 20, 2025, 04:52 AM UTC

    We are continuing to work on a fix for this issue.

  8. monitoring Oct 20, 2025, 05:03 AM UTC

    A fix has been implemented and we are monitoring the results.

  9. resolved Oct 20, 2025, 05:43 AM UTC

    This incident has been resolved.