Ansarada incident

Users Unable to Access Data Room

Critical Resolved View vendor source →

Ansarada experienced a critical incident on August 12, 2025 affecting User Administration and Dataroom Management and 1 more component, lasting 17m. The incident has been resolved; the full update timeline is below.

Started
Aug 12, 2025, 08:31 AM UTC
Resolved
Aug 12, 2025, 08:49 AM UTC
Duration
17m
Detected by Pingoru
Aug 12, 2025, 08:31 AM UTC

Affected components

User AdministrationDataroom ManagementDocumentsQ&AReportingTenders Submission ToolTender Evaluation ToolDeal WorkflowArchives / Bulk DownloadsOther functionality

Update timeline

  1. investigating Aug 12, 2025, 08:31 AM UTC

    We are currently investigating this issue.

  2. investigating Aug 12, 2025, 08:35 AM UTC

    We are continuing to investigate this issue.

  3. monitoring Aug 12, 2025, 08:35 AM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Aug 12, 2025, 08:49 AM UTC

    This incident has been resolved.