Alloy incident

West Coast Agents Reporting They Can't Access the Dashboard – AWS CORS Issue

Alloy experienced a major incident on July 3, 2025 affecting Customer Dashboard, lasting 26m. The incident has been resolved; the full update timeline is below.

Started: Jul 03, 2025, 05:12 PM UTC
Resolved: Jul 03, 2025, 05:39 PM UTC
Duration: 26m
Detected by Pingoru: Jul 03, 2025, 05:12 PM UTC

Affected components

Customer Dashboard

Update timeline

investigating Jul 03, 2025, 05:12 PM UTC

We’re currently investigating reports from some customers in the west coast regions experiencing blank page loads due to CORS-related errors. Our team is actively working to identify the root cause and will provide updates as more information becomes available.
resolved Jul 03, 2025, 05:39 PM UTC

A fix has been released, and we’ve received confirmation from affected users that the issue is resolved. We’ll continue to monitor to ensure stability.