Alloy incident

Integration Downtime: LexisNexis InstantID, InstantIDBusinessV2, Enhanced Person Search, AccurintPerson, AccurintBusiness

Minor Resolved View vendor source →

Alloy experienced a minor incident on October 8, 2025 affecting Production API, lasting 1h 29m. The incident has been resolved; the full update timeline is below.

Started
Oct 08, 2025, 08:11 PM UTC
Resolved
Oct 08, 2025, 09:41 PM UTC
Duration
1h 29m
Detected by Pingoru
Oct 08, 2025, 08:11 PM UTC

Affected components

Production API

Update timeline

  1. investigating Oct 08, 2025, 08:11 PM UTC

    Our monitoring has detected that calls to this service are failing, requests are returning a “Gateway” error with a 5XX response. We’re awaiting resolution from the LexisNexis team.

  2. resolved Oct 08, 2025, 09:41 PM UTC

    Our monitoring confirms that processing has returned to normal. We have not observed any timeout errors since 4:46 PM ET. Any applications that failed during this period can now be re-run successfully.