Alloy experienced a minor incident on October 8, 2025 affecting Production API, lasting 1h 28m. The incident has been resolved; the full update timeline is below.
Affected components
Production API
Update timeline
- investigating Oct 08, 2025, 08:12 PM UTC
Our monitoring has detected that calls to this service are failing, requests are returning a “Gateway” error with a 5XX response. We’re awaiting resolution from the Equifax team.
- resolved Oct 08, 2025, 09:41 PM UTC
Our monitoring confirms that processing has returned to normal. We have not observed any timeout errors since 4:46 PM ET. Any applications that failed during this period can now be re-run successfully.