API Downtime
Timeline · 1 update
- investigating Jun 15, 2026, 09:16 PM UTC
Our API integration tests have encountered an increase in errors. We are currently investigating. Stay tuned for updates.
Alloy Outage History
Alloy is up right nowAlloy had 41 outages in the last 2 years totaling 68h 3m of downtime — averaging 1.7 incidents per month.
There were 41 Alloy outages since June 26, 2024 totaling 68h 3m of downtime. Each is summarised below — incident details, duration, and resolution information.
[Retroactive] Homepage Dashboard Not Loading
Timeline · 1 update
- resolved May 08, 2026, 04:12 PM UTC
Starting at 9:17 AM ET, the homepage analytics dashboards were not loading as expected. All other dashboard pages and services remained fully operational. As of 11:47 AM ET, the system has recovered and is fully operational.
Latency and intermittent API unavailaiblity
Affected: Production APICustomer Dashboard
Timeline · 2 updates
- investigating May 08, 2026, 03:23 AM UTC
We're currently investigating a period of latency and intermittent API unavailability that occurred between 11 and 11:15 ET.
- resolved May 08, 2026, 03:57 AM UTC
We believe the cause of the latency is resolved.
Test Suite endpoints experiencing an increase in errors
Affected: Customer Dashboard
Timeline · 3 updates
- investigating Apr 23, 2026, 02:25 PM UTC
Our API integration tests have encountered an increase in errors. We are currently investigating. Stay tuned for updates.
- investigating Apr 23, 2026, 02:39 PM UTC
The impact is limited to a subset of test suite endpoints used by the dashboard, our production apis were not impacted.
- resolved Apr 23, 2026, 03:33 PM UTC
The issue has been resolved.
[Retroactive] Elevated JQ Evaluation Memory Errors
Timeline · 1 update
- resolved Mar 09, 2026, 03:24 PM UTC
Between March 4 at 11:00 PM ET and March 5 at 10:07 AM ET, we experienced an elevated rate of memory-related errors impacting evaluations running through JQ input attributes. As a result, some evaluations returned a null value for the input attribute instead of the correct value, potentially interrupting decisioning in the Workflow. Impacted applications would need to be re-run. Only workflows using input attributes with JQ were impacted; other Workflow logic was not impacted. The issue has been identified and resolved, and all systems are now operating normally.
SDK Initialization Issue Affecting Some SDK Plugins
Timeline · 1 update
- resolved Mar 05, 2026, 05:50 PM UTC
We recently identified and resolved an issue affecting some plugins initialized through the Alloy SDK. For a subset of SDK Plugins, applications initializing the SDK may have experienced unexpected behavior, which could present as UI instability or premature close events. We mitigated the issue by rolling back a recent SDK change. Following the rollback, normal plugin behavior was restored. If you continue to experience any issues, please contact Alloy Support.
Webhook Processing Delays
Affected: Webhooks
Timeline · 3 updates
Increased Response Times for Dashboard and API
Affected: Production APICustomer Dashboard
Timeline · 2 updates
- investigating Feb 17, 2026, 09:03 PM UTC
We are currently investigating reports of elevated response times that affect both the Alloy Dashboard and API. Some customers may experience slower load times for the dashboard and longer response times for the API. Our engineering team is actively investigating.
- resolved Feb 17, 2026, 09:14 PM UTC
The root cause has been identified. Response times for the Dashboard and API have returned to normal levels since 3:46 PM ET.
[Retroactive] Errors When Saving New Workflow Versions
Affected: Customer Dashboard
Timeline · 1 update
- resolved Feb 02, 2026, 05:27 PM UTC
Between 11:20 AM and 12:04 PM ET, some workflows returned a 500 error when attempting to save a new version. Existing workflow versions and decisioning on existing workflow versions were not impacted. Once the root cause was identified as a previous code change, the issue was resolved at 12:04 PM ET when the affected change was rolled back, and all functionality related to workflow version saving was fully restored.
Some Analytics and Detail Pages Not Loading Data
Affected: Customer Dashboard
Timeline · 4 updates
- investigating Jan 08, 2026, 06:43 PM UTC
We are currently investigating an issue where Journey Analytics pages, Investigation detail pages, Fraud Attack Radar, and some Evaluation detail pages may not be loading data as expected. The issue is intermittent, and not all pages are impacted. Decisioning is not impacted. Journey Applications and Evaluations are completing successfully.
- investigating Jan 08, 2026, 07:22 PM UTC
Our team continues to investigate the issue. At this time, there is no new information to share, but we are actively working to identify the root cause and will share updates as soon as possible.
- investigating Jan 08, 2026, 08:39 PM UTC
We are still investigating this issue and will provide another update as soon as more information is available.
- resolved Jan 08, 2026, 10:40 PM UTC
A fix has been implemented and all systems are operational.
Integration Downtime: OpenCorporates
Affected: Third Party Data Integrations
Timeline · 2 updates
- investigating Dec 03, 2025, 06:37 PM UTC
Our monitoring has detected that calls to the OpenCorporates data integration are failing since Dec 2nd 4:52 PM ET. Requests are returning a 403 “Rate limit exceeded” error. We’re currently investigating and working with urgency with the OpenCorporates team to troubleshoot.
- resolved Dec 03, 2025, 10:51 PM UTC
The OpenCorporates team has assisted in resolving the issue, and the OpenCorporates data service is now fully operational. Any applications that previously failed due to this incident can now be re-run.
CloudFlare incident causing increased errors for data services
Affected: Production API
Timeline · 3 updates
- investigating Nov 18, 2025, 01:37 PM UTC
A widespread Cloudflare outage is impacting multiple services, including Iovation and Middesk. We are monitoring the situation and investigating possible mitigation.
- investigating Nov 18, 2025, 01:52 PM UTC
Our monitoring has detected that the services Middesk, Iovation, Iovation Registration, and Zenwork Compliancely TIN Match are seeing full downtime due to a CloudFlare outage. We have reached out to the services for more information, and we are awaiting resolution from CloudFlare. We will periodically update the status page as we learn more. More information about the CloudFlare outage can be found here: https://www.cloudflarestatus.com/incidents/8gmgl950y3h7
- resolved Nov 18, 2025, 03:08 PM UTC
Alloy is observing error rates have decreased across all impacted services as of 9:36 AM ET. CloudFlare has confirmed a fix has been implemented as of 9:42 AM ET. More information about the CloudFlare outage can be found here: https://www.cloudflarestatus.com/incidents/8gmgl950y3h7
Integration Downtime: Experian
Affected: Production API
Timeline · 2 updates
- investigating Nov 03, 2025, 05:06 PM UTC
Our monitoring has detected that calls to Experian are failing
- resolved Nov 03, 2025, 06:44 PM UTC
Our monitoring confirms that processing has returned to normal. We have not observed any further errors since 12:20 PM ET. Any applications that failed during this period can now be re-run successfully.
Increased API Errors - Cloud Provider Issues
Affected: Production APICustomer DashboardWebhooks
Timeline · 25 updates
Integration Downtime: ComplyAdvantage
Affected: Production API
Timeline · 2 updates
- investigating Oct 17, 2025, 10:07 PM UTC
Our monitoring has detected that calls to ComplyAdvantage are failing, requests are returning a "timeout of 19000ms exceeded" error. The ComplyAdvantage team has confirmed they're aware of the incident and are investigating. We’re awaiting resolution from the ComplyAdvantage team.
- resolved Oct 17, 2025, 10:19 PM UTC
Our monitoring confirms that processing has returned to normal. We have not observed any timeout errors since 6:02 PM ET. Any applications that failed during this period can now be re-run successfully.
Integration Downtime: Iovation
Affected: Production API
Timeline · 3 updates
- investigating Oct 17, 2025, 07:44 PM UTC
Our monitoring has detected that calls to Iovation are failing, requests are returning a “Internal Error” response. We’re awaiting resolution from the Iovation team.
- identified Oct 17, 2025, 08:20 PM UTC
TransUnion has provided an update: they've identified an issue that could be intermittently impacting some API calls. Their engineers are actively working to mitigate the issue. We will keep you posted as more information becomes available.
- resolved Oct 17, 2025, 11:09 PM UTC
Our monitoring confirms that processing has returned to normal. We have not observed any further errors since 7:01 PM ET. Any applications that failed during this period can now be re-run successfully.
Integration Downtime: GBG ExpectID
Affected: Production API
Timeline · 2 updates
- investigating Oct 08, 2025, 08:12 PM UTC
Our monitoring has detected that calls to this service are failing, requests are returning a “Gateway” error with a 5XX response. We’re awaiting resolution from the GBG team.
- resolved Oct 08, 2025, 09:40 PM UTC
Our monitoring confirms that processing has returned to normal. We have not observed any timeout errors since 4:46 PM ET. Any applications that failed during this period can now be re-run successfully.
Integration Downtime: EquifaxXML
Affected: Production API
Timeline · 2 updates
- investigating Oct 08, 2025, 08:12 PM UTC
Our monitoring has detected that calls to this service are failing, requests are returning a “Gateway” error with a 5XX response. We’re awaiting resolution from the Equifax team.
- resolved Oct 08, 2025, 09:41 PM UTC
Our monitoring confirms that processing has returned to normal. We have not observed any timeout errors since 4:46 PM ET. Any applications that failed during this period can now be re-run successfully.
Integration Downtime: LexisNexis InstantID, InstantIDBusinessV2, Enhanced Person Search, AccurintPerson, AccurintBusiness
Affected: Production API
Timeline · 2 updates
- investigating Oct 08, 2025, 08:11 PM UTC
Our monitoring has detected that calls to this service are failing, requests are returning a “Gateway” error with a 5XX response. We’re awaiting resolution from the LexisNexis team.
- resolved Oct 08, 2025, 09:41 PM UTC
Our monitoring confirms that processing has returned to normal. We have not observed any timeout errors since 4:46 PM ET. Any applications that failed during this period can now be re-run successfully.
MFA Codes Not Delivering via SMS
Affected: Customer Dashboard
Timeline · 2 updates
- investigating Sep 29, 2025, 05:40 PM UTC
We are currently investigating reports that some users are not receiving MFA codes via text message. This only impacts users that rely on MFA codes delivered by SMS. Our team is actively working with our SMS vendor to identify and resolve the issue. If you’re unable to log in because you aren't receiving an SMS code, please reach out to your account's administrator to reset your MFA settings so you can switch to using an Authenticator App (such as Google Authenticator, Authy, or Microsoft Authenticator) instead of SMS codes. We will provide updates here as we learn more.
- resolved Sep 29, 2025, 06:16 PM UTC
Our SMS vendor has confirmed that around 11:43 AM ET, there were SMS delivery delays when sending messages To T-mobile Network in the USA. They are now observing recovery when sending SMS messages over T-mobile and we’ve received confirmed reports from customers as well.
Integration Downtime: Qualifile
Timeline · 1 update
- resolved Sep 21, 2025, 07:01 AM UTC
We have detected that calls to Qualifile were failing from 12:01AM ET due to a Qualifile maintenance window. We are monitoring to determine when their system is back up. We have confirmed that Qualifile processing has returned to normal. We have not observed any timeout errors since 2:03 PM ET. Any applications that failed during this period can now be re-run successfully.
Investigating Login Issues
Affected: Customer Dashboard
Timeline · 5 updates
- investigating Sep 19, 2025, 06:13 PM UTC
We’re investigating reports of login failures affecting only customers who limit Alloy dashboard access via Allowlisted IPs. All other services and login methods remain fully operational. Our team is actively investigating and we will share updates as they become available.
- identified Sep 19, 2025, 06:52 PM UTC
We’ve determined that the login issues are specifically related to connections routed through Zscaler. Customers utilizing Zscaler solutions for secure internet access and experiencing difficulties logging into Alloy are recommended to reach out directly to Zscaler Support for assistance.
- identified Sep 19, 2025, 08:35 PM UTC
As part of our vanity domain rollout, Alloy’s dashboard domain has been updated from app.alloy.co to app.alloy.com. Customers using Zscaler will need to update their configuration to allowlist the following domain: *.alloy.com. This will allow specific hostnames go through specific outbound IPs, which have already been allowlisted in the Alloy dashboard settings, instead of Zscaler’s public IPs for generic outbound traffic.
- identified Sep 19, 2025, 10:47 PM UTC
Customers who use a security vendor to allowlist domains for making outbound requests though specific IPs to Alloy must now allowlist the new *.alloy.com domain. Example vendors include (but are not limited to) Zscaler, Cloudflare, Optimum, and Charter Communications.
- resolved Sep 20, 2025, 04:32 PM UTC
We are resolving this incident after affected customers confirmed that updating their allowlisted domain .*alloy.com in their security vendor restored dashboard access. The issue was limited to customers who control Alloy dashboard access via Allowlisted IPs and use a security vendor that routes traffic over dedicated IPs based on domain.
Spike in authentication errors
Affected: Customer Dashboard
Timeline · 2 updates
- investigating Sep 10, 2025, 06:55 PM UTC
We have identified a spike in 403 authentication errors in the Alloy dashboard as of around 14:30 ET. We are currently investigating.
- resolved Sep 10, 2025, 07:49 PM UTC
We’ve resolved the issue that was causing the 403 errors, and our systems have returned to normal operations. Thank you for your patience while we worked to address this.
API Degradation - Integrations
Affected: Production API
Timeline · 3 updates
- investigating Aug 13, 2025, 10:02 PM UTC
We are investigating issues with Alloy's Integrations Service
- identified Aug 13, 2025, 10:06 PM UTC
The issue has been identified and a fix is being implemented.
- resolved Aug 13, 2025, 10:17 PM UTC
This incident has been resolved.
API Third-Party Integration Downtime
Affected: Production API
Timeline · 3 updates
- investigating Aug 05, 2025, 04:37 PM UTC
Our API integration tests have encountered an increase in errors. We are currently investigating. Stay tuned for updates.
- investigating Aug 05, 2025, 04:44 PM UTC
Our API integration tests have encountered an increase in errors. We are currently investigating. Stay tuned for updates.
- resolved Aug 05, 2025, 04:48 PM UTC
An interprocess communication issue resulted in a period of increased API latency and downtime from 12:28 to 12:44 ET (16 minutes). We have remediated the underlying issue and are working on an RCA of the incident now. API issues during this time will appear as either increased latency and/or HTTP 206 response codes. All API requests are retryable and can be retried now.