Alliance Laundry Systems Outage History

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Alliance Laundry Systems had 14 outages in the last 2 years totaling 257h 8m of downtime, averaging 0.6 incidents per month.

There were 14 Alliance Laundry Systems outages since October 20, 2025 totaling 257h 8m of downtime. Each is summarised below. Incident details, duration, and resolution information.

Source: status.alliancelaundrydigital.com

Minor September 28, 2026

Kiosk Fleet Update 9/30/2026

Detected by Pingoru
Sep 28, 2026, 04:55 PM UTC
Resolved
Sep 28, 2026, 04:57 PM UTC
Duration
1m
Timeline · 2 updates
  1. investigating Sep 28, 2026, 04:55 PM UTC

    Status: Investigating We'll be performing scheduled maintenance on Wednesday, September 30th, at 12:00 a.m. local time for each location where the kiosk is installed. As part of the update, kiosks will reboot automatically. Each kiosk may experience approximately 10 minutes of downtime during the reboot process.

  2. resolved Sep 28, 2026, 04:57 PM UTC

    Status: Resolved The service disruption affecting [Affected Service(s)] has been fully resolved, and all systems are operating normally. The fix we implemented has proven stable, and we have confirmed full service restoration. We sincerely apologize for the impact this incident had on you and your customers. Our team will conduct a full post-mortem analysis to understand the root cause and implement measures to prevent a recurrence. Thank you for your patience and understanding.

Read the full incident report →

Minor July 30, 2026

Scan Pay Wash Payment Issue

Detected by Pingoru
Jul 30, 2026, 07:40 PM UTC
Resolved
Jul 31, 2026, 04:32 PM UTC
Duration
20h 51m
Timeline · 3 updates
  1. investigating Jul 30, 2026, 07:40 PM UTC

    Status: Investigating We are aware of an issue affecting Scan Pay Wash payments. Some customers may receive an error stating that their payment cannot be processed when attempting to pay for service. Our engineering team has been notified and is actively investigating the root cause. We recognize how important this service is and apologize for the disruption it's causing. We will provide another update as soon as we have more information. Affected components Customer App (iOS) (Degraded performance) Customer App (Android) (Degraded performance)

  2. monitoring Jul 30, 2026, 11:15 PM UTC

    Status: Monitoring We have deployed a fix for the Scan Pay Wash disruption, and we are now monitoring the platform to ensure a full recovery. We will continue to observe Scan Pay Wash transactions to ensure no further issues are occurring before declaring this incident resolved. Affected components Customer App (iOS) (Operational) Customer App (Android) (Operational)

  3. resolved Jul 31, 2026, 04:32 PM UTC

    Status: Resolved The service disruption affecting Scan Pay Wash has been fully resolved, and all systems are operating normally. The fix we implemented has proven stable, and we have confirmed full service restoration. If you see any further related issues, please report them as quickly as possible to our support team. We sincerely apologize for the impact this incident had on you and your customers. Our team will conduct a full post-mortem analysis to understand the root cause and implement measures to prevent a recurrence. Thank you for your patience and understanding. Affected components Customer App (iOS) (Operational) Customer App (Android) (Operational)

Read the full incident report →

Minor July 22, 2026

SMS Service Alerts and Customer Alerts Unavailable

Detected by Pingoru
Jul 22, 2026, 07:57 PM UTC
Resolved
Jul 23, 2026, 06:29 PM UTC
Duration
22h 32m
Timeline · 3 updates
  1. investigating Jul 22, 2026, 07:57 PM UTC

    Status: Investigating We are currently investigating reports of an issue affecting our SMS messaging services. Customers may be not receiving SMS/text messages related to Service Alerts (e.g. machine issues), and Customer Alerts (e.g. wash cycle will completed in 3 minutes). Service Alerts may also be delivered via email using the same configuration settings for SMS. Our engineering team has been alerted and is actively working to identify the root cause. We understand the importance of this service and apologize for the disruption. We will provide another update as soon as we have more information. Affected components Customer App (iOS) (Degraded performance) Customer App (Android) (Degraded performance) Owner App (Web) (Degraded performance)

  2. monitoring Jul 22, 2026, 10:24 PM UTC

    Status: Monitoring We have deployed a fix for the earlier service disruption, and we are now monitoring the platform to ensure a full recovery. SMS messaging should be returning to normal for all users. We will continue to observe system performance and stability closely. We will provide a final update once we have confirmed that the issue is fully resolved. Affected components Customer App (iOS) (Operational) Customer App (Android) (Operational) Owner App (Web) (Operational)

  3. resolved Jul 23, 2026, 06:29 PM UTC

    Status: Resolved The service disruption affecting Service and Customer Alerts has been fully resolved, and all systems are operating normally. The fix we implemented has proven stable, and we have confirmed full service restoration. Thank you for your patience and understanding. Affected components Customer App (Android) (Operational) Owner App (Web) (Operational) Customer App (iOS) (Operational)

Read the full incident report →

Minor June 19, 2026

Fleet dashboard unavailable

Detected by Pingoru
Jun 19, 2026, 02:59 PM UTC
Resolved
Jun 19, 2026, 04:49 PM UTC
Duration
1h 50m
Affected: Fleet
Timeline · 3 updates
  1. investigating Jun 19, 2026, 02:59 PM UTC

    Status: Investigating We are currently investigating reports of an issue affecting our Fleet Dashboard. Customers may be experiencing an inability to load the web application. Our engineering team has been alerted and is actively working to identify the root cause. We understand the importance of this service and apologize for the disruption. We will provide another update as soon as we have more information. Affected components Fleet (Full outage)

  2. monitoring Jun 19, 2026, 03:56 PM UTC

    Status: Monitoring We have deployed a fix for the earlier service disruption, and we are now monitoring the platform to ensure a full recovery. Services for Fleet should be returning to normal for all users. We will continue to observe system performance and stability closely. We will provide a final update once we have confirmed that the issue is fully resolved, along with our understanding of the root-cause. Affected components Fleet (Operational)

  3. resolved Jun 19, 2026, 04:49 PM UTC

    Status: Resolved The service disruption affecting Fleet has been fully resolved, and all systems are operating normally. The fix we implemented has proven stable, and we have confirmed full service restoration. We sincerely apologize for the impact this incident had on you and your customers. Our team will conduct a full post-mortem analysis to understand the root cause and implement measures to prevent a recurrence. Thank you for your patience and understanding. Affected components Fleet (Operational)

Read the full incident report →

Minor May 8, 2026

Software Support - Temporary Phone and Chat Interruption

Detected by Pingoru
May 08, 2026, 02:58 AM UTC
Resolved
May 08, 2026, 09:19 PM UTC
Duration
18h 20m
Timeline · 2 updates
  1. monitoring May 08, 2026, 02:58 AM UTC

    Status: Monitoring Our phone and chat platform vendor experienced service issues between 9:30 PM and 10:30 PM EST. During that time, customers may have had trouble reaching our Software Customer Support by phone or chat. Service has now been restored. We are continuing to monitor the situation to ensure services remain stable. We apologize for the inconvenience and appreciate your patience.

  2. resolved May 08, 2026, 09:19 PM UTC

    Status: Resolved We have continued to monitor our phone and chat platform over the past day and have not observed any further issues. At this time, we are marking this incident as resolved. We appreciate everyone’s patience throughout this process and apologize for any inconvenience caused.

Read the full incident report →

Minor February 24, 2026

Kiosks unable to start machines

Detected by Pingoru
Feb 24, 2026, 02:32 PM UTC
Resolved
Feb 24, 2026, 02:32 PM UTC
Duration
–
Affected: Payment CenterValue CenterAPIAPI Portal
Timeline · 1 update
  1. resolved Feb 24, 2026, 02:32 PM UTC

    Status: Resolved At 8:32am CST Payment Center and Value Center machines were unable to start laundry machines. The issue was resolved by 9:15am CST. We sincerely apologize for the impact this incident had on you and your customers. Our team will conduct a full post-mortem analysis to understand the root cause and implement measures to prevent a recurrence. Thank you for your patience and understanding. Affected components API (Operational) API Portal (Operational) Owner App (Android) (Operational) Customer App (iOS) (Operational) Value Center (Operational) Owner App (iOS) (Operational) Owner App (Web) (Operational) Payment Center (Operational) Customer App (Android) (Operational)

Read the full incident report →

Minor January 29, 2026

Report data not refreshing

Detected by Pingoru
Jan 29, 2026, 04:17 PM UTC
Resolved
Jan 30, 2026, 02:13 PM UTC
Duration
21h 56m
Timeline · 2 updates
  1. investigating Jan 29, 2026, 04:17 PM UTC

    Status: Investigating As a result of our maintenance work earlier today, the reporting function within Insights is not showing the most recent data. Instead you will see the data from about 2 hours prior to this message being posted (at 10:15am CST). The data is accurate, it is just not showing numbers from the past 2 hours. Affected components Owner App (Android) (Degraded performance) Owner App (iOS) (Degraded performance) Owner App (Web) (Degraded performance)

  2. resolved Jan 30, 2026, 02:13 PM UTC

    Status: Resolved All reporting data is now being updated normally. The improvements we deployed yesterday improve the reliability and performance of the overall system. Affected components Owner App (iOS) (Operational) Owner App (Web) (Operational) Owner App (Android) (Operational)

Read the full incident report →

Minor January 28, 2026

Maintenance on January 29 at 5am CST with possible 2 minute service impact

Detected by Pingoru
Jan 28, 2026, 10:57 PM UTC
Resolved
Jan 29, 2026, 02:29 PM UTC
Duration
15h 31m
Timeline · 2 updates
  1. investigating Jan 28, 2026, 10:57 PM UTC

    Status: Investigating We are performing maintenance on the system on Thursday, January 29 at 5am CST resulting in a possible 2 minute service impact. This is part of the major ongoing work to improve the performance and reliability of the system.

  2. resolved Jan 29, 2026, 02:29 PM UTC

    Status: Resolved The maintenance window is complete.

Read the full incident report →

Minor January 28, 2026

Some Android users of the Customer/Payment mobile app may experience problem

Detected by Pingoru
Jan 28, 2026, 04:16 PM UTC
Resolved
Jan 29, 2026, 02:25 PM UTC
Duration
22h 9m
Timeline · 4 updates
  1. investigating Jan 28, 2026, 04:16 PM UTC

    Status: Investigating We are currently investigating reports of an issue affecting our Customer App. Customers using Android devices may be experiencing the app closing unexpectedly. This is likely affecting a very small percentage of those users. Our engineering team has been alerted and is actively working to identify the root cause. We understand the importance of this service and apologize for the disruption. We will provide another update as soon as we have more information. Affected components Customer App (Android) (Partial outage)

  2. investigating Jan 28, 2026, 10:54 PM UTC

    Status: Investigating Update: The issue has been fixed and is pending approval and release from the Google Play Store. We are currently investigating reports of an issue affecting our Customer App. Customers using Android devices may be experiencing the app closing unexpectedly. This is likely affecting a very small percentage of those users. Our engineering team has been alerted and is actively working to identify the root cause. We understand the importance of this service and apologize for the disruption. We will provide another update as soon as we have more information. Affected components Customer App (Android) (Partial outage)

  3. investigating Jan 29, 2026, 02:24 PM UTC

    Status: Investigating This issue has been fully resolved. Affected components Customer App (Android) (Operational)

  4. resolved Jan 29, 2026, 02:25 PM UTC

    Status: Resolved This issue has been fully resolved. Affected components Customer App (Android) (Operational)

Read the full incident report →