Alliance Laundry Systems Outage History

Alliance Laundry Systems is up right now

Alliance Laundry Systems had 11 outages in the last 2 years totaling 94h 43m of downtime — averaging 0.5 incidents per month.

There were 11 Alliance Laundry Systems outages since September 16, 2025 totaling 94h 43m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://status.alliancelaundrydigital.com

Minor May 8, 2026

Software Support - Temporary Phone and Chat Interruption

Detected by Pingoru
May 08, 2026, 09:19 PM UTC
Resolved
May 08, 2026, 09:19 PM UTC
Duration
—
Timeline · 2 updates
  1. monitoring May 08, 2026, 02:58 AM UTC

    Status: Monitoring Our phone and chat platform vendor experienced service issues between 9:30 PM and 10:30 PM EST. During that time, customers may have had trouble reaching our Software Customer Support by phone or chat. Service has now been restored. We are continuing to monitor the situation to ensure services remain stable. We apologize for the inconvenience and appreciate your patience.

  2. resolved May 08, 2026, 09:19 PM UTC

    Status: Resolved We have continued to monitor our phone and chat platform over the past day and have not observed any further issues. At this time, we are marking this incident as resolved. We appreciate everyone’s patience throughout this process and apologize for any inconvenience caused.

Read the full incident report →

Minor January 30, 2026

Report data not refreshing

Detected by Pingoru
Jan 30, 2026, 02:13 PM UTC
Resolved
Jan 30, 2026, 02:13 PM UTC
Duration
—
Timeline · 2 updates
  1. investigating Jan 29, 2026, 04:17 PM UTC

    Status: Investigating As a result of our maintenance work earlier today, the reporting function within Insights is not showing the most recent data. Instead you will see the data from about 2 hours prior to this message being posted (at 10:15am CST). The data is accurate, it is just not showing numbers from the past 2 hours. Affected components Owner App (Android) (Degraded performance) Owner App (iOS) (Degraded performance) Owner App (Web) (Degraded performance)

  2. resolved Jan 30, 2026, 02:13 PM UTC

    Status: Resolved All reporting data is now being updated normally. The improvements we deployed yesterday improve the reliability and performance of the overall system. Affected components Owner App (iOS) (Operational) Owner App (Web) (Operational) Owner App (Android) (Operational)

Read the full incident report →

Minor January 29, 2026

Maintenance on January 29 at 5am CST with possible 2 minute service impact

Detected by Pingoru
Jan 29, 2026, 02:29 PM UTC
Resolved
Jan 29, 2026, 02:29 PM UTC
Duration
—
Timeline · 2 updates
  1. investigating Jan 28, 2026, 10:57 PM UTC

    Status: Investigating We are performing maintenance on the system on Thursday, January 29 at 5am CST resulting in a possible 2 minute service impact. This is part of the major ongoing work to improve the performance and reliability of the system.

  2. resolved Jan 29, 2026, 02:29 PM UTC

    Status: Resolved The maintenance window is complete.

Read the full incident report →

Minor January 29, 2026

Some Android users of the Customer/Payment mobile app may experience problem

Detected by Pingoru
Jan 29, 2026, 02:25 PM UTC
Resolved
Jan 29, 2026, 02:25 PM UTC
Duration
—
Timeline · 4 updates
  1. investigating Jan 28, 2026, 04:16 PM UTC

    Status: Investigating We are currently investigating reports of an issue affecting our Customer App. Customers using Android devices may be experiencing the app closing unexpectedly. This is likely affecting a very small percentage of those users. Our engineering team has been alerted and is actively working to identify the root cause. We understand the importance of this service and apologize for the disruption. We will provide another update as soon as we have more information. Affected components Customer App (Android) (Partial outage)

  2. investigating Jan 28, 2026, 10:54 PM UTC

    Status: Investigating Update: The issue has been fixed and is pending approval and release from the Google Play Store. We are currently investigating reports of an issue affecting our Customer App. Customers using Android devices may be experiencing the app closing unexpectedly. This is likely affecting a very small percentage of those users. Our engineering team has been alerted and is actively working to identify the root cause. We understand the importance of this service and apologize for the disruption. We will provide another update as soon as we have more information. Affected components Customer App (Android) (Partial outage)

  3. investigating Jan 29, 2026, 02:24 PM UTC

    Status: Investigating This issue has been fully resolved. Affected components Customer App (Android) (Operational)

  4. resolved Jan 29, 2026, 02:25 PM UTC

    Status: Resolved This issue has been fully resolved. Affected components Customer App (Android) (Operational)

Read the full incident report →