Alliance Laundry Systems Outage History
Alliance Laundry Systems is up right nowPingoru has recorded 18 incidents for Alliance Laundry Systems: 17 in the last 12 months and 3 in the last 90 days.
Show as a table
| Month | Incidents | Hours with an open incident |
|---|---|---|
| April 2026 | 0 | 0 of 720 (0%) |
| May 2026 | 1 | 18 of 744 (2%) |
| June 2026 | 1 | 2 of 720 (0%) |
| July 2026 | 2 | 43 of 744 (6%) |
| August 2026 | 1 | 47 of 744 (6%) |
| September 2026 | 1 | 0 of 720 (0%) |
| October 2026 | 0 | 0 of 517 (0%) |
Incidents, newest first
Minor September 28, 2026 Kiosk Fleet Update 9/30/2026 1m
Started Sep 28, 2026, 04:55 PM UTC· resolved Sep 28, 2026, 04:57 PM UTC
- investigating Sep 28, 2026, 04:55 PM UTC
We'll be performing scheduled maintenance on Wednesday, September 30th, at 12:00 a.m. local time for each location where the kiosk is installed. As part of the update, kiosks will reboot automatically. Each kiosk may experience approximately 10 minutes of downtime during the reboot process.
- resolved Sep 28, 2026, 04:57 PM UTC
The service disruption affecting [Affected Service(s)] has been fully resolved, and all systems are operating normally. The fix we implemented has proven stable, and we have confirmed full service restoration. We sincerely apologize for the impact this incident had on you and your customers. Our team will conduct a full post-mortem analysis to understand the root cause and implement measures to prevent a recurrence. Thank you for your patience and understanding.
Minor August 7, 2026 Machine statuses not updating 1d 22h Payment Center, Value Center, Fleet
Started Aug 07, 2026, 04:24 PM UTC· resolved Aug 09, 2026, 03:07 PM UTC
- investigating Aug 07, 2026, 04:24 PM UTC
We are currently investigating reports of an issue affecting our services(web portal, applications, and kiosks). Customers may be experiencing missing machine data or inaccurate machine data. Our engineering team has been alerted and is actively working to resolve. This issue appears to be related to certain Internet Service Providers. As a temporary workaround, please try switching between mobile data or wifi to see if the statuses update. We understand the importance of this service and apologize for the disruption. We will provide another update as soon as we have more information.
- identified Aug 07, 2026, 06:20 PM UTC
We have identified that this issue is related to certain Internet Service Providers and their security or network settings. Our engineering team is actively working with the affected providers to restore normal service. As a temporary workaround, customers experiencing missing or inaccurate machine data may try switching from Wi-Fi to cellular data. We will continue to provide updates as more information becomes available.
- identified Aug 07, 2026, 06:25 PM UTC
We have identified that this issue is related to certain Internet Service Providers and their security or network settings. Spectrum and Xfinity are among the providers currently known to be impacted, with the possibility that other providers may also be affected. Our engineering team is actively working with the affected providers to restore normal service. Customers using network security services such as Spectrum Security Shield or Xfinity Advanced Security may need to review their security settings and remove any blocks. We will continue to provide updates as more information becomes available.
- monitoring Aug 08, 2026, 02:37 PM UTC
We have received confirmation that changes were made at the Internet Service Provider level, and additional testing indicates that the issue appears to be resolved. Some customers may need to restart their modem or router for the changes to take effect. In some cases, it may take a couple of hours for the ISP changes to fully propagate. We will continue to monitor the situation and appreciate everyone’s patience while this issue was being addressed.
- resolved Aug 09, 2026, 03:07 PM UTC
After continued monitoring, we have confirmed that the ISP-related issue has been fully resolved. Services are operating normally, and no further action is required at this time. We appreciate everyone’s patience while this issue was being addressed
Minor July 30, 2026 Scan Pay Wash Payment Issue 20h 51m
Started Jul 30, 2026, 07:40 PM UTC· resolved Jul 31, 2026, 04:32 PM UTC
- investigating Jul 30, 2026, 07:40 PM UTC
We are aware of an issue affecting Scan Pay Wash payments. Some customers may receive an error stating that their payment cannot be processed when attempting to pay for service. Our engineering team has been notified and is actively investigating the root cause. We recognize how important this service is and apologize for the disruption it's causing. We will provide another update as soon as we have more information.
- monitoring Jul 30, 2026, 11:15 PM UTC
We have deployed a fix for the Scan Pay Wash disruption, and we are now monitoring the platform to ensure a full recovery. We will continue to observe Scan Pay Wash transactions to ensure no further issues are occurring before declaring this incident resolved.
- resolved Jul 31, 2026, 04:32 PM UTC
The service disruption affecting Scan Pay Wash has been fully resolved, and all systems are operating normally. The fix we implemented has proven stable, and we have confirmed full service restoration. If you see any further related issues, please report them as quickly as possible to our support team. We sincerely apologize for the impact this incident had on you and your customers. Our team will conduct a full post-mortem analysis to understand the root cause and implement measures to prevent a recurrence. Thank you for your patience and understanding.
Minor July 22, 2026 SMS Service Alerts and Customer Alerts Unavailable 22h 32m
Started Jul 22, 2026, 07:57 PM UTC· resolved Jul 23, 2026, 06:29 PM UTC
- investigating Jul 22, 2026, 07:57 PM UTC
We are currently investigating reports of an issue affecting our SMS messaging services. Customers may be not receiving SMS/text messages related to Service Alerts (e.g. machine issues), and Customer Alerts (e.g. wash cycle will completed in 3 minutes). Service Alerts may also be delivered via email using the same configuration settings for SMS. Our engineering team has been alerted and is actively working to identify the root cause. We understand the importance of this service and apologize for the disruption. We will provide another update as soon as we have more information.
- monitoring Jul 22, 2026, 10:24 PM UTC
We have deployed a fix for the earlier service disruption, and we are now monitoring the platform to ensure a full recovery. SMS messaging should be returning to normal for all users. We will continue to observe system performance and stability closely. We will provide a final update once we have confirmed that the issue is fully resolved.
- resolved Jul 23, 2026, 06:29 PM UTC
The service disruption affecting Service and Customer Alerts has been fully resolved, and all systems are operating normally. The fix we implemented has proven stable, and we have confirmed full service restoration. Thank you for your patience and understanding.
Minor June 19, 2026 Fleet dashboard unavailable 1h 50m Fleet
Started Jun 19, 2026, 02:59 PM UTC· resolved Jun 19, 2026, 04:49 PM UTC
- investigating Jun 19, 2026, 02:59 PM UTC
We are currently investigating reports of an issue affecting our Fleet Dashboard. Customers may be experiencing an inability to load the web application. Our engineering team has been alerted and is actively working to identify the root cause. We understand the importance of this service and apologize for the disruption. We will provide another update as soon as we have more information.
- monitoring Jun 19, 2026, 03:56 PM UTC
We have deployed a fix for the earlier service disruption, and we are now monitoring the platform to ensure a full recovery. Services for Fleet should be returning to normal for all users. We will continue to observe system performance and stability closely. We will provide a final update once we have confirmed that the issue is fully resolved, along with our understanding of the root-cause.
- resolved Jun 19, 2026, 04:49 PM UTC
The service disruption affecting Fleet has been fully resolved, and all systems are operating normally. The fix we implemented has proven stable, and we have confirmed full service restoration. We sincerely apologize for the impact this incident had on you and your customers. Our team will conduct a full post-mortem analysis to understand the root cause and implement measures to prevent a recurrence. Thank you for your patience and understanding.
Minor May 8, 2026 Software Support - Temporary Phone and Chat Interruption 18h 20m
Started May 08, 2026, 02:58 AM UTC· resolved May 08, 2026, 09:19 PM UTC
- monitoring May 08, 2026, 02:58 AM UTC
Our phone and chat platform vendor experienced service issues between 9:30 PM and 10:30 PM EST. During that time, customers may have had trouble reaching our Software Customer Support by phone or chat. Service has now been restored. We are continuing to monitor the situation to ensure services remain stable. We apologize for the inconvenience and appreciate your patience.
- resolved May 08, 2026, 09:19 PM UTC
We have continued to monitor our phone and chat platform over the past day and have not observed any further issues. At this time, we are marking this incident as resolved. We appreciate everyone’s patience throughout this process and apologize for any inconvenience caused.
Minor February 24, 2026 Kiosks unable to start machines – Payment Center, Value Center, API, API Portal
Started Feb 24, 2026, 02:32 PM UTC· resolved Feb 24, 2026, 02:32 PM UTC
- resolved Feb 24, 2026, 02:32 PM UTC
At 8:32am CST Payment Center and Value Center machines were unable to start laundry machines. The issue was resolved by 9:15am CST. We sincerely apologize for the impact this incident had on you and your customers. Our team will conduct a full post-mortem analysis to understand the root cause and implement measures to prevent a recurrence. Thank you for your patience and understanding.
Minor January 29, 2026 Report data not refreshing 21h 56m
Started Jan 29, 2026, 04:17 PM UTC· resolved Jan 30, 2026, 02:13 PM UTC
- investigating Jan 29, 2026, 04:17 PM UTC
As a result of our maintenance work earlier today, the reporting function within Insights is not showing the most recent data. Instead you will see the data from about 2 hours prior to this message being posted (at 10:15am CST). The data is accurate, it is just not showing numbers from the past 2 hours.
- resolved Jan 30, 2026, 02:13 PM UTC
All reporting data is now being updated normally. The improvements we deployed yesterday improve the reliability and performance of the overall system.
Minor January 28, 2026 Maintenance on January 29 at 5am CST with possible 2 minute service impact 15h 31m
Started Jan 28, 2026, 10:57 PM UTC· resolved Jan 29, 2026, 02:29 PM UTC
- investigating Jan 28, 2026, 10:57 PM UTC
We are performing maintenance on the system on Thursday, January 29 at 5am CST resulting in a possible 2 minute service impact. This is part of the major ongoing work to improve the performance and reliability of the system.
- resolved Jan 29, 2026, 02:29 PM UTC
The maintenance window is complete.
Minor January 28, 2026 Some Android users of the Customer/Payment mobile app may experience problem 22h 9m
Started Jan 28, 2026, 04:16 PM UTC· resolved Jan 29, 2026, 02:25 PM UTC
- investigating Jan 28, 2026, 04:16 PM UTC
We are currently investigating reports of an issue affecting our Customer App. Customers using Android devices may be experiencing the app closing unexpectedly. This is likely affecting a very small percentage of those users. Our engineering team has been alerted and is actively working to identify the root cause. We understand the importance of this service and apologize for the disruption. We will provide another update as soon as we have more information.
- investigating Jan 28, 2026, 10:54 PM UTC
Update: The issue has been fixed and is pending approval and release from the Google Play Store. We are currently investigating reports of an issue affecting our Customer App. Customers using Android devices may be experiencing the app closing unexpectedly. This is likely affecting a very small percentage of those users. Our engineering team has been alerted and is actively working to identify the root cause. We understand the importance of this service and apologize for the disruption. We will provide another update as soon as we have more information.
- investigating Jan 29, 2026, 02:24 PM UTC
This issue has been fully resolved.
- resolved Jan 29, 2026, 02:25 PM UTC
This issue has been fully resolved.
Major January 12, 2026 System Maintenance Window January 12 22h 59m
Started Jan 12, 2026, 11:34 PM UTC· resolved Jan 13, 2026, 10:33 PM UTC
No vendor updates were posted for this incident.
Minor January 5, 2026 Marketing on Demand Unavailable 21h
Started Jan 05, 2026, 09:31 PM UTC· resolved Jan 06, 2026, 06:31 PM UTC
No vendor updates were posted for this incident.
Minor November 13, 2025 System-generated emails not reaching users with a Gmail account. 20h 6m
Started Nov 13, 2025, 09:09 PM UTC· resolved Nov 14, 2025, 05:15 PM UTC
No vendor updates were posted for this incident.
Major October 20, 2025 Outage occurred between 4am and 5am CST 23h 6m
Started Oct 20, 2025, 01:27 PM UTC· resolved Oct 21, 2025, 12:33 PM UTC
No vendor updates were posted for this incident.