SMS Service Alerts and Customer Alerts Unavailable

Update timeline

1. investigating Jul 22, 2026, 07:57 PM UTC

   We are currently investigating reports of an issue affecting our SMS messaging services. Customers may be not receiving SMS/text messages related to Service Alerts (e.g. machine issues), and Customer Alerts (e.g. wash cycle will completed in 3 minutes). Service Alerts may also be delivered via email using the same configuration settings for SMS. Our engineering team has been alerted and is actively working to identify the root cause. We understand the importance of this service and apologize for the disruption. We will provide another update as soon as we have more information.

2. monitoring Jul 22, 2026, 10:24 PM UTC

   We have deployed a fix for the earlier service disruption, and we are now monitoring the platform to ensure a full recovery. SMS messaging should be returning to normal for all users. We will continue to observe system performance and stability closely. We will provide a final update once we have confirmed that the issue is fully resolved.

3. resolved Jul 23, 2026, 06:29 PM UTC

   The service disruption affecting Service and Customer Alerts has been fully resolved, and all systems are operating normally. The fix we implemented has proven stable, and we have confirmed full service restoration. Thank you for your patience and understanding.