Some Android users of the Customer/Payment mobile app may experience problem

Update timeline

1. investigating Jan 28, 2026, 04:16 PM UTC

   We are currently investigating reports of an issue affecting our Customer App. Customers using Android devices may be experiencing the app closing unexpectedly. This is likely affecting a very small percentage of those users. Our engineering team has been alerted and is actively working to identify the root cause. We understand the importance of this service and apologize for the disruption. We will provide another update as soon as we have more information.

2. investigating Jan 28, 2026, 10:54 PM UTC

   Update: The issue has been fixed and is pending approval and release from the Google Play Store. We are currently investigating reports of an issue affecting our Customer App. Customers using Android devices may be experiencing the app closing unexpectedly. This is likely affecting a very small percentage of those users. Our engineering team has been alerted and is actively working to identify the root cause. We understand the importance of this service and apologize for the disruption. We will provide another update as soon as we have more information.

3. investigating Jan 29, 2026, 02:24 PM UTC

   This issue has been fully resolved.

4. resolved Jan 29, 2026, 02:25 PM UTC

   This issue has been fully resolved.