Alliance Laundry Systems incident
Some Android users of the Customer/Payment mobile app may experience problem
Alliance Laundry Systems experienced a minor incident on January 29, 2026, lasting —. The incident has been resolved; the full update timeline is below.
Update timeline
- investigating Jan 28, 2026, 04:16 PM UTC
Status: Investigating We are currently investigating reports of an issue affecting our Customer App. Customers using Android devices may be experiencing the app closing unexpectedly. This is likely affecting a very small percentage of those users. Our engineering team has been alerted and is actively working to identify the root cause. We understand the importance of this service and apologize for the disruption. We will provide another update as soon as we have more information. Affected components Customer App (Android) (Partial outage)
- investigating Jan 28, 2026, 10:54 PM UTC
Status: Investigating Update: The issue has been fixed and is pending approval and release from the Google Play Store. We are currently investigating reports of an issue affecting our Customer App. Customers using Android devices may be experiencing the app closing unexpectedly. This is likely affecting a very small percentage of those users. Our engineering team has been alerted and is actively working to identify the root cause. We understand the importance of this service and apologize for the disruption. We will provide another update as soon as we have more information. Affected components Customer App (Android) (Partial outage)
- investigating Jan 29, 2026, 02:24 PM UTC
Status: Investigating This issue has been fully resolved. Affected components Customer App (Android) (Operational)
- resolved Jan 29, 2026, 02:25 PM UTC
Status: Resolved This issue has been fully resolved. Affected components Customer App (Android) (Operational)