Scan Pay Wash Payment Issue

Update timeline

1. investigating Jul 30, 2026, 07:40 PM UTC

   We are aware of an issue affecting Scan Pay Wash payments. Some customers may receive an error stating that their payment cannot be processed when attempting to pay for service. Our engineering team has been notified and is actively investigating the root cause. We recognize how important this service is and apologize for the disruption it's causing. We will provide another update as soon as we have more information.

2. monitoring Jul 30, 2026, 11:15 PM UTC

   We have deployed a fix for the Scan Pay Wash disruption, and we are now monitoring the platform to ensure a full recovery. We will continue to observe Scan Pay Wash transactions to ensure no further issues are occurring before declaring this incident resolved.

3. resolved Jul 31, 2026, 04:32 PM UTC

   The service disruption affecting Scan Pay Wash has been fully resolved, and all systems are operating normally. The fix we implemented has proven stable, and we have confirmed full service restoration. If you see any further related issues, please report them as quickly as possible to our support team. We sincerely apologize for the impact this incident had on you and your customers. Our team will conduct a full post-mortem analysis to understand the root cause and implement measures to prevent a recurrence. Thank you for your patience and understanding.