Is Alliance Laundry Systems down?

Status: Investigating We are currently investigating reports of an issue affecting our services(web portal, applications, and kiosks). Customers may be experiencing missing machine data or inaccurate machine data. Our engineering team has been alerted and is actively working to resolve. This issue appears to be related to certain Internet Service Providers. As a temporary workaround, please try switching between mobile data or wifi to see if the statuses update. We understand the importance of this service and apologize for the disruption. We will provide another update as soon as we have more information. Affected components Customer App (iOS) (Partial outage) Customer App (Android) (Partial outage) Value Center (Partial outage) Owner App (iOS) (Partial outage) Owner App (Web) (Partial outage) Fleet (Partial outage) Owner App (Android) (Partial outage) Payment Center (Partial outage)

Status: Identified We have identified that this issue is related to certain Internet Service Providers and their security or network settings. Our engineering team is actively working with the affected providers to restore normal service. As a temporary workaround, customers experiencing missing or inaccurate machine data may try switching from Wi-Fi to cellular data. We will continue to provide updates as more information becomes available. Affected components Value Center (Partial outage) Owner App (iOS) (Partial outage) Owner App (Web) (Partial outage) Fleet (Partial outage) Owner App (Android) (Partial outage) Payment Center (Partial outage) Customer App (iOS) (Partial outage) Customer App (Android) (Partial outage)

Status: Identified We have identified that this issue is related to certain Internet Service Providers and their security or network settings. Spectrum and Xfinity are among the providers currently known to be impacted, with the possibility that other providers may also be affected. Our engineering team is actively working with the affected providers to restore normal service. Customers using network security services such as Spectrum Security Shield or Xfinity Advanced Security may need to review their security settings and remove any blocks. We will continue to provide updates as more information becomes available. Affected components Payment Center (Partial outage) Customer App (iOS) (Partial outage) Customer App (Android) (Partial outage) Value Center (Partial outage) Owner App (iOS) (Partial outage) Owner App (Web) (Partial outage) Fleet (Partial outage) Owner App (Android) (Partial outage)

Status: Monitoring We have received confirmation that changes were made at the Internet Service Provider level, and additional testing indicates that the issue appears to be resolved. Some customers may need to restart their modem or router for the changes to take effect. In some cases, it may take a couple of hours for the ISP changes to fully propagate. We will continue to monitor the situation and appreciate everyone’s patience while this issue was being addressed. Affected components Customer App (Android) (Partial outage) Value Center (Partial outage) Owner App (iOS) (Partial outage) Owner App (Web) (Partial outage) Fleet (Partial outage) Owner App (Android) (Partial outage) Payment Center (Partial outage) Customer App (iOS) (Partial outage)

Status: Resolved After continued monitoring, we have confirmed that the ISP-related issue has been fully resolved. Services are operating normally, and no further action is required at this time. We appreciate everyone’s patience while this issue was being addressed Affected components Value Center (Operational) Owner App (iOS) (Operational) Owner App (Web) (Operational) Fleet (Operational) Owner App (Android) (Operational) Payment Center (Operational) Customer App (iOS) (Operational) Customer App (Android) (Operational)

Status: Investigating We are aware of an issue affecting Scan Pay Wash payments. Some customers may receive an error stating that their payment cannot be processed when attempting to pay for service. Our engineering team has been notified and is actively investigating the root cause. We recognize how important this service is and apologize for the disruption it's causing. We will provide another update as soon as we have more information. Affected components Customer App (iOS) (Degraded performance) Customer App (Android) (Degraded performance)

Status: Monitoring We have deployed a fix for the Scan Pay Wash disruption, and we are now monitoring the platform to ensure a full recovery. We will continue to observe Scan Pay Wash transactions to ensure no further issues are occurring before declaring this incident resolved. Affected components Customer App (iOS) (Operational) Customer App (Android) (Operational)

Status: Resolved The service disruption affecting Scan Pay Wash has been fully resolved, and all systems are operating normally. The fix we implemented has proven stable, and we have confirmed full service restoration. If you see any further related issues, please report them as quickly as possible to our support team. We sincerely apologize for the impact this incident had on you and your customers. Our team will conduct a full post-mortem analysis to understand the root cause and implement measures to prevent a recurrence. Thank you for your patience and understanding. Affected components Customer App (iOS) (Operational) Customer App (Android) (Operational)

Status: Investigating We are currently investigating reports of an issue affecting our SMS messaging services. Customers may be not receiving SMS/text messages related to Service Alerts (e.g. machine issues), and Customer Alerts (e.g. wash cycle will completed in 3 minutes). Service Alerts may also be delivered via email using the same configuration settings for SMS. Our engineering team has been alerted and is actively working to identify the root cause. We understand the importance of this service and apologize for the disruption. We will provide another update as soon as we have more information. Affected components Customer App (iOS) (Degraded performance) Customer App (Android) (Degraded performance) Owner App (Web) (Degraded performance)

Status: Monitoring We have deployed a fix for the earlier service disruption, and we are now monitoring the platform to ensure a full recovery. SMS messaging should be returning to normal for all users. We will continue to observe system performance and stability closely. We will provide a final update once we have confirmed that the issue is fully resolved. Affected components Customer App (iOS) (Operational) Customer App (Android) (Operational) Owner App (Web) (Operational)

Status: Resolved The service disruption affecting Service and Customer Alerts has been fully resolved, and all systems are operating normally. The fix we implemented has proven stable, and we have confirmed full service restoration. Thank you for your patience and understanding. Affected components Customer App (Android) (Operational) Owner App (Web) (Operational) Customer App (iOS) (Operational)