Is Alliance Laundry Systems down?

Status: Investigating We are aware of an issue affecting Scan Pay Wash payments. Some customers may receive an error stating that their payment cannot be processed when attempting to pay for service. Our engineering team has been notified and is actively investigating the root cause. We recognize how important this service is and apologize for the disruption it's causing. We will provide another update as soon as we have more information. Affected components Customer App (iOS) (Degraded performance) Customer App (Android) (Degraded performance)

Status: Monitoring We have deployed a fix for the Scan Pay Wash disruption, and we are now monitoring the platform to ensure a full recovery. We will continue to observe Scan Pay Wash transactions to ensure no further issues are occurring before declaring this incident resolved. Affected components Customer App (iOS) (Operational) Customer App (Android) (Operational)

Status: Resolved The service disruption affecting Scan Pay Wash has been fully resolved, and all systems are operating normally. The fix we implemented has proven stable, and we have confirmed full service restoration. If you see any further related issues, please report them as quickly as possible to our support team. We sincerely apologize for the impact this incident had on you and your customers. Our team will conduct a full post-mortem analysis to understand the root cause and implement measures to prevent a recurrence. Thank you for your patience and understanding. Affected components Customer App (iOS) (Operational) Customer App (Android) (Operational)

Status: Investigating We are currently investigating reports of an issue affecting our SMS messaging services. Customers may be not receiving SMS/text messages related to Service Alerts (e.g. machine issues), and Customer Alerts (e.g. wash cycle will completed in 3 minutes). Service Alerts may also be delivered via email using the same configuration settings for SMS. Our engineering team has been alerted and is actively working to identify the root cause. We understand the importance of this service and apologize for the disruption. We will provide another update as soon as we have more information. Affected components Customer App (iOS) (Degraded performance) Customer App (Android) (Degraded performance) Owner App (Web) (Degraded performance)

Status: Monitoring We have deployed a fix for the earlier service disruption, and we are now monitoring the platform to ensure a full recovery. SMS messaging should be returning to normal for all users. We will continue to observe system performance and stability closely. We will provide a final update once we have confirmed that the issue is fully resolved. Affected components Customer App (iOS) (Operational) Customer App (Android) (Operational) Owner App (Web) (Operational)

Status: Resolved The service disruption affecting Service and Customer Alerts has been fully resolved, and all systems are operating normally. The fix we implemented has proven stable, and we have confirmed full service restoration. Thank you for your patience and understanding. Affected components Customer App (Android) (Operational) Owner App (Web) (Operational) Customer App (iOS) (Operational)

Status: Investigating We are currently investigating reports of an issue affecting our Fleet Dashboard. Customers may be experiencing an inability to load the web application. Our engineering team has been alerted and is actively working to identify the root cause. We understand the importance of this service and apologize for the disruption. We will provide another update as soon as we have more information. Affected components Fleet (Full outage)

Status: Monitoring We have deployed a fix for the earlier service disruption, and we are now monitoring the platform to ensure a full recovery. Services for Fleet should be returning to normal for all users. We will continue to observe system performance and stability closely. We will provide a final update once we have confirmed that the issue is fully resolved, along with our understanding of the root-cause. Affected components Fleet (Operational)

Status: Resolved The service disruption affecting Fleet has been fully resolved, and all systems are operating normally. The fix we implemented has proven stable, and we have confirmed full service restoration. We sincerely apologize for the impact this incident had on you and your customers. Our team will conduct a full post-mortem analysis to understand the root cause and implement measures to prevent a recurrence. Thank you for your patience and understanding. Affected components Fleet (Operational)

Status: Monitoring Our phone and chat platform vendor experienced service issues between 9:30 PM and 10:30 PM EST. During that time, customers may have had trouble reaching our Software Customer Support by phone or chat. Service has now been restored. We are continuing to monitor the situation to ensure services remain stable. We apologize for the inconvenience and appreciate your patience.

Status: Resolved We have continued to monitor our phone and chat platform over the past day and have not observed any further issues. At this time, we are marking this incident as resolved. We appreciate everyone’s patience throughout this process and apologize for any inconvenience caused.