Alliance Laundry Systems incident

Kiosks unable to start machines

Resolved on February 24, 2026, affecting Payment Center and Value Center and 1 more.

resolved Feb 24, 2026, 02:32 PM UTC

At 8:32am CST Payment Center and Value Center machines were unable to start laundry machines. The issue was resolved by 9:15am CST. We sincerely apologize for the impact this incident had on you and your customers. Our team will conduct a full post-mortem analysis to understand the root cause and implement measures to prevent a recurrence. Thank you for your patience and understanding.

Started
Feb 24, 2026, 02:32 PM UTC
Resolved
Feb 24, 2026, 02:32 PM UTC
Duration
–
Detected by Pingoru
Feb 24, 2026, 02:32 PM UTC

Affected components

Payment CenterValue CenterAPIAPI Portal

Update timeline

  1. resolved Feb 24, 2026, 02:32 PM UTC

    At 8:32am CST Payment Center and Value Center machines were unable to start laundry machines. The issue was resolved by 9:15am CST. We sincerely apologize for the impact this incident had on you and your customers. Our team will conduct a full post-mortem analysis to understand the root cause and implement measures to prevent a recurrence. Thank you for your patience and understanding.

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