Machine statuses not updating

Update timeline

1. investigating Aug 07, 2026, 04:24 PM UTC

   We are currently investigating reports of an issue affecting our services(web portal, applications, and kiosks). Customers may be experiencing missing machine data or inaccurate machine data. Our engineering team has been alerted and is actively working to resolve. This issue appears to be related to certain Internet Service Providers. As a temporary workaround, please try switching between mobile data or wifi to see if the statuses update. We understand the importance of this service and apologize for the disruption. We will provide another update as soon as we have more information.

2. identified Aug 07, 2026, 06:20 PM UTC

   We have identified that this issue is related to certain Internet Service Providers and their security or network settings. Our engineering team is actively working with the affected providers to restore normal service. As a temporary workaround, customers experiencing missing or inaccurate machine data may try switching from Wi-Fi to cellular data. We will continue to provide updates as more information becomes available.

3. identified Aug 07, 2026, 06:25 PM UTC

   We have identified that this issue is related to certain Internet Service Providers and their security or network settings. Spectrum and Xfinity are among the providers currently known to be impacted, with the possibility that other providers may also be affected. Our engineering team is actively working with the affected providers to restore normal service. Customers using network security services such as Spectrum Security Shield or Xfinity Advanced Security may need to review their security settings and remove any blocks. We will continue to provide updates as more information becomes available.

4. monitoring Aug 08, 2026, 02:37 PM UTC

   We have received confirmation that changes were made at the Internet Service Provider level, and additional testing indicates that the issue appears to be resolved. Some customers may need to restart their modem or router for the changes to take effect. In some cases, it may take a couple of hours for the ISP changes to fully propagate. We will continue to monitor the situation and appreciate everyone’s patience while this issue was being addressed.

5. resolved Aug 09, 2026, 03:07 PM UTC

   After continued monitoring, we have confirmed that the ISP-related issue has been fully resolved. Services are operating normally, and no further action is required at this time. We appreciate everyone’s patience while this issue was being addressed