AlertMedia Outage History

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AlertMedia had 18 outages in the last 2 years totaling 81h 6m of downtime — averaging 0.7 incidents per month.

There were 18 AlertMedia outages since September 26, 2024 totaling 81h 6m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://status.alertmedia.com

Major September 1, 2026

Communication SMS provider degraded (Twilio)

Detected by Pingoru
Sep 01, 2026, 04:40 PM UTC
Resolved
Sep 01, 2026, 06:26 PM UTC
Duration
1h 45m
Affected: NotificationsGlobal Intelligence
Timeline · 4 updates
  1. identified Sep 01, 2026, 04:40 PM UTC

    We have identified an issue with one of our messaging deliver providers (Twilio) that is impacting the delivery of some SMS messages from the platform (notifications, threat warnings, incident response, travel risk warnings). Our Engineering team is investigating and reviewing impacts and potential mitigations. We are working with Twilio to monitor the issue. Twilio's status page: https://status.twilio.com/

  2. identified Sep 01, 2026, 05:20 PM UTC

    We continue to monitor the issue with Twilio. The issue of Voice deliverability has been identified and a fix is being deployed. The issue for SMS delays has been identified and engineers are working on a fix. Twilio's status page: https://status.twilio.com/

  3. monitoring Sep 01, 2026, 05:36 PM UTC

    Fixes have been applied for SMS and Voice and we are starting to see a reduction in error rates. Functionality for Voice and SMS returning to normal. We will continue to monitor the issue. Twilio's status page: https://status.twilio.com/

  4. resolved Sep 01, 2026, 06:26 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor June 4, 2026

Mobile App login Degradation

Detected by Pingoru
Jun 04, 2026, 09:05 PM UTC
Resolved
Jun 05, 2026, 02:19 PM UTC
Duration
17h 14m
Affected: Web Dashboard & Mobile App
Timeline · 5 updates
  1. investigating Jun 04, 2026, 09:05 PM UTC

    We are aware of some users experiencing issues login in via mobile. The web app is working as expected. The team is investigating

  2. investigating Jun 04, 2026, 11:11 PM UTC

    We are continuing to investigate the issue

  3. identified Jun 05, 2026, 12:07 AM UTC

    The issue has been identified and we are working to resolve this issue for customers as soon as possible

  4. monitoring Jun 05, 2026, 02:18 AM UTC

    A fix has been implemented and we are monitoring the results.

  5. resolved Jun 05, 2026, 02:19 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor June 3, 2026

User Imports Failing Unexpectedly

Detected by Pingoru
Jun 03, 2026, 07:14 PM UTC
Resolved
Jun 04, 2026, 02:09 AM UTC
Duration
6h 54m
Affected: Import and User Provisioning
Timeline · 3 updates
  1. identified Jun 03, 2026, 07:14 PM UTC

    We have identified an issue that is causing some user imports to fail under specific conditions and are working to implement a fix.

  2. monitoring Jun 03, 2026, 09:03 PM UTC

    We are currently deploying a fix for this issue.

  3. resolved Jun 04, 2026, 02:09 AM UTC

    This incident has been resolved.

Read the full incident report →

Minor January 14, 2026

Nationwide Verizon Outage (US)

Detected by Pingoru
Jan 14, 2026, 06:39 PM UTC
Resolved
Jan 15, 2026, 03:32 AM UTC
Duration
8h 52m
Affected: Notifications
Timeline · 2 updates
  1. monitoring Jan 14, 2026, 06:39 PM UTC

    We are currently monitoring the ongoing issues with Verizon's (US) mobile network. SMS and Voice messages to Verizon phone numbers may be delayed or fail to deliver while these issues persist.

  2. resolved Jan 15, 2026, 03:32 AM UTC

    The outage is resolved, according to Verizon.

Read the full incident report →

Minor January 13, 2026

We are investigating reports of intermittent latency

Detected by Pingoru
Jan 13, 2026, 07:17 PM UTC
Resolved
Jan 13, 2026, 08:31 PM UTC
Duration
1h 14m
Affected: Web Dashboard & Mobile App
Timeline · 4 updates
  1. investigating Jan 13, 2026, 07:17 PM UTC

    We are currently investigating reports of intermittent latency in the app and on login

  2. identified Jan 13, 2026, 07:46 PM UTC

    The issue has been identified and we are working on a fix.

  3. monitoring Jan 13, 2026, 07:58 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Jan 13, 2026, 08:31 PM UTC

    This incident has been resolved

Read the full incident report →

Major December 2, 2025

AlertMedia Incident: Unable to login

Detected by Pingoru
Dec 02, 2025, 05:17 PM UTC
Resolved
Dec 02, 2025, 05:46 PM UTC
Duration
29m
Affected: Web Dashboard & Mobile App
Timeline · 3 updates
  1. investigating Dec 02, 2025, 05:17 PM UTC

    We are investigating an incident that is preventing users from logging in.

  2. monitoring Dec 02, 2025, 05:27 PM UTC

    Systems are back to normal, users should be able to login. We are monitoring the issue

  3. resolved Dec 02, 2025, 05:46 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor November 18, 2025

Threat History & Safety Maps

Detected by Pingoru
Nov 18, 2025, 06:03 PM UTC
Resolved
Nov 18, 2025, 10:42 PM UTC
Duration
4h 38m
Affected: Web Dashboard & Mobile App
Timeline · 2 updates
  1. identified Nov 18, 2025, 06:03 PM UTC

    We have identified an issue when attempting to load the Threat History and Safety maps in our dashboard and are working on a fix.

  2. resolved Nov 18, 2025, 10:42 PM UTC

    A fix has been implemented and we are monitoring the results. Both Threat History and Safety Maps are responsive.

Read the full incident report →

Minor November 14, 2025

Investigating SFTP performance issues

Detected by Pingoru
Nov 14, 2025, 08:04 PM UTC
Resolved
Nov 15, 2025, 02:27 AM UTC
Duration
6h 22m
Affected: Import and User Provisioning
Timeline · 3 updates
  1. investigating Nov 14, 2025, 08:04 PM UTC

    We’re currently investigating reports of SFTP upload failures affecting some customers. Our engineering team is investigating the issue.

  2. monitoring Nov 15, 2025, 12:59 AM UTC

    A fix has been applied and we are monitoring the environment.

  3. resolved Nov 15, 2025, 02:27 AM UTC

    This incident has been resolved.

Read the full incident report →

Minor September 26, 2025

Escalation Messages Unable to Send

Detected by Pingoru
Sep 26, 2025, 03:02 PM UTC
Resolved
Sep 26, 2025, 05:31 PM UTC
Duration
2h 28m
Affected: Notifications
Timeline · 4 updates
  1. investigating Sep 26, 2025, 03:02 PM UTC

    Escalation messages are unable to send for some customers. All other message types are able to send. Our team is investigating the issue.

  2. identified Sep 26, 2025, 03:22 PM UTC

    The issue has been identified and a fix is being applied.

  3. monitoring Sep 26, 2025, 05:16 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Sep 26, 2025, 05:31 PM UTC

    The incident has been resolved. Escalations function as expected for all customers.

Read the full incident report →

Notice May 13, 2025

Threat Warnings Degraded Performance

Detected by Pingoru
May 13, 2025, 09:03 PM UTC
Resolved
May 13, 2025, 10:04 PM UTC
Duration
1h
Affected: Web Dashboard & Mobile AppGlobal Intelligence
Timeline · 2 updates
  1. monitoring May 13, 2025, 09:03 PM UTC

    Threat warnings are degraded for some customers and we are working to restore full service. Some threat warnings were not delivered due to missing data during processing. We’ve identified the issue and are actively backfilling the data to ensure alerts are complete and accurate. Full restoration will take a few hours.

  2. resolved May 13, 2025, 10:04 PM UTC

    Threat warnings are degraded for some customers and we are working to restore full service. Some threat warnings were not delivered due to missing data during processing. We’ve identified the issue and are actively backfilling the data to ensure alerts are complete and accurate. Full restoration will take a few hours.

Read the full incident report →

Minor March 26, 2025

Some users unable to log in

Detected by Pingoru
Mar 26, 2025, 10:06 PM UTC
Resolved
Mar 26, 2025, 10:17 PM UTC
Duration
10m
Affected: Web Dashboard & Mobile App
Timeline · 2 updates
  1. identified Mar 26, 2025, 10:06 PM UTC

    We have identified an issue that is preventing some users from being able to log in and are working on a fix.

  2. resolved Mar 26, 2025, 10:17 PM UTC

    This issue has been resolved and all users should be able to log in as normal.

Read the full incident report →

Major March 11, 2025

AlertMedia Partial Dashboard Outage

Detected by Pingoru
Mar 11, 2025, 05:49 PM UTC
Resolved
Mar 11, 2025, 06:58 PM UTC
Duration
1h 9m
Affected: Web Dashboard & Mobile App
Timeline · 3 updates
  1. investigating Mar 11, 2025, 05:49 PM UTC

    We are currently investigating an issue that is causing some users to be unable to access the AlertMedia Dashboard.

  2. monitoring Mar 11, 2025, 06:19 PM UTC

    We are monitoring the issue, services are restored.

  3. resolved Mar 11, 2025, 06:58 PM UTC

    This incident has been resolved.

Read the full incident report →

Major February 20, 2025

User Imports via SFTP nonfunctional for some customers.

Detected by Pingoru
Feb 20, 2025, 07:31 PM UTC
Resolved
Feb 20, 2025, 07:56 PM UTC
Duration
25m
Affected: Import and User Provisioning
Timeline · 3 updates
  1. investigating Feb 20, 2025, 07:31 PM UTC

    We are currently investigating an issue that is causing user import via SFTP to be inaccessible for some customers.

  2. monitoring Feb 20, 2025, 07:37 PM UTC

    We have implemented a fix for the SFTP issues we were experiencing and are monitoring the system as performance improves.

  3. resolved Feb 20, 2025, 07:56 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor February 13, 2025

AlertMedia Incident: Degraded Performance

Detected by Pingoru
Feb 13, 2025, 04:03 PM UTC
Resolved
Feb 13, 2025, 06:36 PM UTC
Duration
2h 33m
Affected: Web Dashboard & Mobile App
Timeline · 3 updates
  1. investigating Feb 13, 2025, 04:03 PM UTC

    We are currently investigating an issue that is causing slowness in the AlertMedia systems

  2. monitoring Feb 13, 2025, 04:19 PM UTC

    The system should be coming back to normal performance levels. We are continuing to investigate the issue

  3. resolved Feb 13, 2025, 06:36 PM UTC

    The incident has been resolved, all systems should be running as expected.

Read the full incident report →

Major January 28, 2025

Voice Notifications & Incoming Emergency Line Calls

Detected by Pingoru
Jan 28, 2025, 01:50 PM UTC
Resolved
Jan 28, 2025, 02:58 PM UTC
Duration
1h 8m
Affected: Notifications
Timeline · 3 updates
  1. investigating Jan 28, 2025, 01:50 PM UTC

    We are currently investigating an issue that is causing some voice notifications and incoming calls to Emergency Lines to fail.

  2. identified Jan 28, 2025, 02:11 PM UTC

    We have identified the issue causing some voice notifications and incoming calls to Emergency Lines to fail and are working with our partners to resolve the issue.

  3. resolved Jan 28, 2025, 02:58 PM UTC

    This incident has been resolved. Voice notifications and incoming calls to Emergency lines have returned to normal.

Read the full incident report →

Minor November 13, 2024

Common map layer performance degradation

Detected by Pingoru
Nov 13, 2024, 01:29 PM UTC
Resolved
Nov 13, 2024, 02:37 PM UTC
Duration
1h 8m
Affected: Web Dashboard & Mobile App
Timeline · 2 updates
  1. monitoring Nov 13, 2024, 01:29 PM UTC

    Users are experiencing intermittent delays in loading map layers. The root cause is performance issues with the ArcGIS service (see https://status.arcgis.com/). We are monitoring the issue.

  2. resolved Nov 13, 2024, 02:37 PM UTC

    We are seeing recovery of our Visual Intelligence systems as ArcGIS reports the issue on their end has stabilized.

Read the full incident report →

Critical September 26, 2024

AlertMedia Dashboard Outage

Detected by Pingoru
Sep 26, 2024, 05:27 PM UTC
Resolved
Sep 26, 2024, 05:53 PM UTC
Duration
25m
Affected: Web Dashboard & Mobile App
Timeline · 3 updates
  1. investigating Sep 26, 2024, 05:27 PM UTC

    We are currently investigating an issue that is causing users to be unable to access the AlertMedia Dashboard.

  2. monitoring Sep 26, 2024, 05:38 PM UTC

    The AlertMedia dashboard has returned to a healthy operational state. We will continue to monitor the fix in place to ensure continued performance.

  3. resolved Sep 26, 2024, 05:53 PM UTC

    This incident has been resolved.

Read the full incident report →