Is AlayaCare down?

We are currently experiencing a service disruption/impairment with AlayaCare Cloud's web application. We are aware of the issue and are currently investigating to find a solution as soon as possible. Thank you for your patience. --- Nous rencontrons actuellement une interruption de service sur l'application web d'AlayaCare. Nous sommes conscients du problème et nous nous efforçons de le résoudre au plus vite. Merci de votre patience.

Our team has observed that response times have returned to normal and that the platform is functional as of 5:16 PM EDT. We will continue to monitor the situation. A root cause analysis will be shared within 7 business days. --- Notre équipe a constaté que les temps de réponse sont revenus à la normale et que la plateforme est fonctionnelle depuis 17h16 HAE. Nous continuons de surveiller la situation. Une analyse des causes profondes sera communiquée dans un délai de 7 jours ouvrables.

We are currently experiencing a service disruption/impairment with AlayaCare's web application. Users may experience longer than usual wait times and error messages. We are aware of the issue and are currently investigating to find a solution as soon as possible. Thank you for your patience.

We are continuing to experience a service disruption in our Production Environment. Our technical team is actively working to isolate and resolve the issue as quickly as possible. We apologize for the ongoing inconvenience and appreciate your patience. The next update will be provided at 11:30 AM ET.

We have identified and resolved the core issue, and all services are currently returning to normal. We are actively monitoring the system to ensure performance remains stable. We apologize for the inconvenience and appreciate your patience as we worked through this.

We are investigating an issue affecting some API requests in AlayaCare Residential. Customers may experience intermittent failures, timeouts, or slower-than-normal response times for impacted integrations and API-based workflows. Our team is actively investigating and working to restore normal service. We apologise for the inconvenience caused by this.

We have identified the root cause affecting some API requests in AlayaCare Residential. Preventive measures have now been put in place to help prevent further impact, and we are continuing our investigation.

We are aware of outages impacting AWS infrastructure on us-east-1 on which AlayaCare solutions are hosted. This is a pre-emptive alert to let you know that there is a possibility that parts of the AlayaCare solution(s) you are using may be impacted by these outages. We are monitoring closely and will provide further updates as they are available.

We are aware of global outages impacting AWS infrastructure on which AlayaCare solutions are hosted. This is a pre-emptive alert to let you know that there is a possibility that parts of the AlayaCare solution(s) you are using may be impacted by these outages. We are monitoring closely and will provide further updates as they are available from AWS. The most recent update from Amazon regarding AWS Services  will be shared here as well - May 08 3:54 AM PDT We continue to make progress towards resolving the impaired EC2 instances and degraded EBS volumes in a single Availability Zone (use1-az4) in the US-EAST-1 Region. At this time, we wanted to provide some more details on the issue. Beginning on May 7 at 4:20 PM PDT, we began experiencing an increase in instance impairments within the affected zone due to the loss of power during a thermal event. Engineers were automatically engaged within minutes and immediately began investigating multiple mitigations. By 9:12 PM PDT, we restored power to a subset of the affected infrastructure and observed some signs of recovery, which have remained stable. We continue working to bring additional cooling system capacity online, which will enable us to recover the remaining affected hardware in the impacted zone in a controlled and safe manner. Some AWS services, such as IoT Core, ELB, NAT Gateway, and Redshift, continue to see significant improvements in the recovery of their workflows. However, some customers will continue to see their affected EC2 instances and EBS volumes as impaired until we achieve full recovery. If immediate recovery is required, we recommend customers restore from EBS snapshots and/or replace affected resources by launching new replacement resources in one of the unaffected zones.

We are reaching out to confirm are aware of outages impacting AWS infrastructure on which AlayaCare solutions are hosted. We currently have applied pro-active mitigations, to protect critical services, while we wait for the AWS datacenter issues to resolve This is a pre-emptive alert to let you know that there is a possibility that parts of the AlayaCare solution(s) that you are using may be impacted by these outages. We are monitoring closely and will provide further updates as they are available from AWS. The most recent update from Amazon regarding AWS Services will be shared here directly. We will check in again at 3PM or in line with the next status update AWS provides if it is earlier. https://health.aws.amazon.com/health/status -

We are reaching out to confirm are aware of outages impacting AWS infrastructure on which AlayaCare solutions are hosted. We currently have applied pro-active mitigations, to protect critical services, while we wait for the AWS datacenter issues to resolve This is a pre-emptive alert to let you know that there is a possibility that parts of the AlayaCare solution(s) that you are using may be impacted by these outages. We are monitoring closely and will provide further updates as they are available from AWS. As per AWS's status page- "Full recovery is still expected to take several hours. We are prioritizing this issue and will provide another update by 9:00 AM PDT or sooner if additional information becomes available." https://health.aws.amazon.com/health/status - Please expect a new status.io update by 1230PM EDT, if not earlier, where we will share the relevant AWS status.

We are reaching out to confirm are aware of outages impacting AWS infrastructure on which AlayaCare solutions are hosted. We currently have applied pro-active mitigations, to protect critical services, while we wait for the AWS datacenter issues to resolve This is a pre-emptive alert to let you know that there is a possibility that parts of the AlayaCare solution(s) that you are using may be impacted by these outages. We are monitoring closely and will provide further updates as they are available from AWS. As per AWS's status page - "Full recovery is still expected to take several hours. We are prioritizing this issue and will provide another update by 12:30 PM PDT or sooner if additional information becomes available." https://health.aws.amazon.com/health/status - Please expect a new status.io update by 3:30 PM EDT, if not earlier, where we will share the relevant AWS status.

In light of the AWS outage, we have applied proactive mitigations, to protect critical services, while await the AWS datacenter disruption resolution. We are  continuing to monitor closely and will provide further updates as they are available. For the time being, the most recent updates from Amazon regarding AWS Services can be viewed directly at https://health.aws.amazon.com/health/status

At this time, AWS has reported their US-East 1 disruption has been resolved and we can confirm AlayaCare services are stable. For the time being, we will maintain this notice as operational, but monitoring until AWS has shared a public Root Cause Analysis.