AlayaCare incident
Nightingale [Production] - File and Attachment Access Issue
Resolved after 1 hour 31 minutes, affecting Nightingale and Nightingale (Nightingale), on October 1, 2026.
Engineering has identified the cause of the issue affecting some customer instances and applied a fix. We are monitoring the service to confirm that affected customers can now open case notes, read files, upload attachments, and add photos as expected. Thank you for your patience and understanding while we worked through this issue.
Affected components
Update timeline
- investigating Oct 01, 2026, 01:32 AM UTC
We are investigating an issue affecting some customer instances. Customers on affected instances may be unable to open case notes, read files, upload attachments, or add photos to case notes. Our Engineering team is working to restore these functions as soon as possible.
- monitoring Oct 01, 2026, 02:03 AM UTC
Engineering has identified the cause of the issue affecting some customer instances and applied a fix. We are monitoring the service to confirm that affected customers can now open case notes, read files, upload attachments, and add photos as expected. Thank you for your patience and understanding while we worked through this issue.
Your product runs on more than AlayaCare
Add the vendors you depend on and get one message when any of them reports trouble. Free for 3 vendors, no card.
Amazon Web Services