AlayaCare Outage History

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AlayaCare had 7 outages in the last 2 years totaling 1109h 45m of downtime — averaging 0.3 incidents per month.

There were 7 AlayaCare outages since May 8, 2026 totaling 1109h 45m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://alayacare.status.io

Minor October 1, 2026

Nightingale [Production] - File and Attachment Access Issue

Detected by Pingoru
Oct 01, 2026, 01:32 AM UTC
Resolved
Oct 01, 2026, 03:03 AM UTC
Duration
1h 31m
Affected: NightingaleNightingale (Nightingale)
Timeline · 2 updates
  1. investigating Oct 01, 2026, 01:32 AM UTC

    We are investigating an issue affecting some customer instances. Customers on affected instances may be unable to open case notes, read files, upload attachments, or add photos to case notes. Our Engineering team is working to restore these functions as soon as possible.

  2. monitoring Oct 01, 2026, 02:03 AM UTC

    Engineering has identified the cause of the issue affecting some customer instances and applied a fix. We are monitoring the service to confirm that affected customers can now open case notes, read files, upload attachments, and add photos as expected. Thank you for your patience and understanding while we worked through this issue.

Read the full incident report →

Minor September 3, 2026

AlayaCare Residential [Production] - System slowness & API Degradation

Detected by Pingoru
Sep 03, 2026, 05:57 AM UTC
Resolved
Sep 04, 2026, 06:05 PM UTC
Duration
1d 12h
Affected: AlayaCare Residential - ANZAlayaCare Residential - ANZ (ANZ AlayaCare Residential)
Timeline · 4 updates
  1. investigating Sep 03, 2026, 05:57 AM UTC

    We have identified an issue causing intermittent slowness for some users in AlayaCare Residential. Our team has identified the cause and is actively working to resolve the issue. Initial stabilisation has been observed, and the team will continue to monitor system performance closely.

  2. monitoring Sep 03, 2026, 10:26 AM UTC

    System load has remained stable over the past few hours, and our team continues to monitor system performance closely. If you continue to experience slowness or delays, please contact the Support team.

  3. identified Sep 03, 2026, 10:40 PM UTC

    We are deploying emergency patch 1.204.3 to address API timeout errors affecting system performance. Services will be restored shortly.

  4. monitoring Sep 04, 2026, 12:46 AM UTC

    The emergency patch has been successfully deployed to Production. Over the past hour, we have seen system performance stabilise and return to normal operating levels. We will continue to monitor the environment closely to ensure performance remains stable. Thank you for your patience and understanding while we worked through this issue

Read the full incident report →

Minor July 30, 2026

AlayaCare Residential [Production] - SSO Logins

Detected by Pingoru
Jul 30, 2026, 11:57 PM UTC
Resolved
Jul 31, 2026, 08:58 PM UTC
Duration
21h
Affected: AlayaCare Residential - ANZAlayaCare Residential - ANZ (ANZ AlayaCare Residential)
Timeline · 3 updates
  1. investigating Jul 30, 2026, 11:57 PM UTC

    We have identified an issue with AlayaCare Residential SSO and some users may be unable to log in. Our team is actively investigating the issue and working to identify the cause. We will provide further updates as more information becomes available.

  2. investigating Jul 31, 2026, 01:26 AM UTC

    Our Engineering team is rolling back AlayaCare Residential to version 1.202.1 as part of the ongoing investigation into the SSO login issue. During this maintenance window, users may experience brief disruptions when accessing the application. We appreciate your patience and will provide further updates as more information becomes available.

  3. monitoring Jul 31, 2026, 03:16 AM UTC

    The rollback has completed, and users should now be able to access the application as expected. If you continue to experience login issues, please clear your browser's cache (cookies & cached images and files) only; this is sufficient, then try signing in again. We appreciate your patience while we worked to restore service.

Read the full incident report →

Major July 15, 2026

[All Regions] Production Service Disruption

Detected by Pingoru
Jul 15, 2026, 09:13 PM UTC
Resolved
Jul 23, 2026, 04:29 PM UTC
Duration
7d 19h
Affected: AlayaCare Cloud Application - CanadaAlayaCare Cloud Application - USAlayaCare Cloud Application - ANZAlayaCare Connector (Canadian Data Center)AlayaCare Connector (US Data Center)AlayaCare Connector (ANZ Data Center)
Timeline · 2 updates
  1. investigating Jul 15, 2026, 09:13 PM UTC

    We are currently experiencing a service disruption/impairment with AlayaCare Cloud's web application. We are aware of the issue and are currently investigating to find a solution as soon as possible. Thank you for your patience. --- Nous rencontrons actuellement une interruption de service sur l'application web d'AlayaCare. Nous sommes conscients du problème et nous nous efforçons de le résoudre au plus vite. Merci de votre patience.

  2. monitoring Jul 15, 2026, 09:26 PM UTC

    Our team has observed that response times have returned to normal and that the platform is functional as of 5:16 PM EDT. We will continue to monitor the situation. A root cause analysis will be shared within 7 business days. --- Notre équipe a constaté que les temps de réponse sont revenus à la normale et que la plateforme est fonctionnelle depuis 17h16 HAE. Nous continuons de surveiller la situation. Une analyse des causes profondes sera communiquée dans un délai de 7 jours ouvrables.

Read the full incident report →

Minor June 22, 2026

[USA] Production Partial Service Disruption

Detected by Pingoru
Jun 22, 2026, 02:09 PM UTC
Resolved
Jul 21, 2026, 07:25 PM UTC
Duration
29d 5h
Affected: AlayaCare Cloud Application - USAlayaCare Connector (US Data Center)
Timeline · 3 updates
  1. investigating Jun 22, 2026, 02:09 PM UTC

    We are currently experiencing a service disruption/impairment with AlayaCare's web application. Users may experience longer than usual wait times and error messages. We are aware of the issue and are currently investigating to find a solution as soon as possible. Thank you for your patience.

  2. identified Jun 22, 2026, 02:39 PM UTC

    We are continuing to experience a service disruption in our Production Environment. Our technical team is actively working to isolate and resolve the issue as quickly as possible. We apologize for the ongoing inconvenience and appreciate your patience. The next update will be provided at 11:30 AM ET.

  3. monitoring Jun 22, 2026, 03:21 PM UTC

    We have identified and resolved the core issue, and all services are currently returning to normal. We are actively monitoring the system to ensure performance remains stable. We apologize for the inconvenience and appreciate your patience as we worked through this.

Read the full incident report →

Minor June 19, 2026

AlayaCare Residential [Production]: Degradation in API

Detected by Pingoru
Jun 19, 2026, 02:46 AM UTC
Resolved
Jun 19, 2026, 07:34 AM UTC
Duration
4h 48m
Affected: AlayaCare Residential - ANZAlayaCare Residential - ANZ (ANZ AlayaCare Residential)
Timeline · 2 updates
  1. investigating Jun 19, 2026, 02:46 AM UTC

    We are investigating an issue affecting some API requests in AlayaCare Residential. Customers may experience intermittent failures, timeouts, or slower-than-normal response times for impacted integrations and API-based workflows. Our team is actively investigating and working to restore normal service. We apologise for the inconvenience caused by this.

  2. identified Jun 19, 2026, 04:06 AM UTC

    We have identified the root cause affecting some API requests in AlayaCare Residential. Preventive measures have now been put in place to help prevent further impact, and we are continuing our investigation.

Read the full incident report →