AlayaCare incident
AlayaCare Residential [Production] - System slowness & API Degradation
Resolved after 1 day 12 hours, affecting AlayaCare Residential - ANZ and AlayaCare Residential - ANZ (AlayaCare Residential - ANZ — ANZ AlayaCare Residential), on September 3, 2026.
The emergency patch has been successfully deployed to Production. Over the past hour, we have seen system performance stabilise and return to normal operating levels. We will continue to monitor the environment closely to ensure performance remains stable. Thank you for your patience and understanding while we worked through this issue
Affected components
Update timeline
- investigating Sep 03, 2026, 05:57 AM UTC
We have identified an issue causing intermittent slowness for some users in AlayaCare Residential. Our team has identified the cause and is actively working to resolve the issue. Initial stabilisation has been observed, and the team will continue to monitor system performance closely.
- monitoring Sep 03, 2026, 10:26 AM UTC
System load has remained stable over the past few hours, and our team continues to monitor system performance closely. If you continue to experience slowness or delays, please contact the Support team.
- identified Sep 03, 2026, 10:40 PM UTC
We are deploying emergency patch 1.204.3 to address API timeout errors affecting system performance. Services will be restored shortly.
- monitoring Sep 04, 2026, 12:46 AM UTC
The emergency patch has been successfully deployed to Production. Over the past hour, we have seen system performance stabilise and return to normal operating levels. We will continue to monitor the environment closely to ensure performance remains stable. Thank you for your patience and understanding while we worked through this issue
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