Alation Cloud Service Outage History

We are investigating elevated latency and intermittent errors affecting the Data Products and Alation AI. Other Alation functionality is unaffected. Mitigations are in progress and our team is actively working to identify the root cause.

We recently experienced a service disruption that caused agent interactions to fail. The issue was traced to an expired token, which prevented a backend service from writing query results to storage. We have applied a temporary mitigation by recycling the affected tenant, which has restored normal functionality. Our team is actively working on a permanent fix to prevent this issue from recurring. Impact: This issue affected agent interactions only. All other platform functionality remained unaffected

Alation service has recovered for most tenants and is operating normally. However, a limited number of tenants are still experiencing service disruption (login failures, timeouts, or degraded performance). Our engineering team is actively working with priority to restore service for the remaining affected tenants.

We are currently investigating an issue with the MDE Pipeline service, which is preventing data extraction and causing errors. The error is related to a timeout connection to the pipeline service. Our team is working to resolve the issue as quickly as possible. We will keep you posted with the progress as it becomes available.

Our engineering teams are working to identify the issue and are actively working to mitigate the impact. We will provide updates here every 30 minutes or as new information becomes available.

We are currently investigating reports of latency across multiple regions. This is impacting availability and performance for some customers using our services. Our engineering teams are working to identify the issue and are actively working to mitigate the impact. We will provide updates here every 30 minutes or as new information becomes available.

We are currently experiencing a service disruption across all regions. This is impacting availability and performance for some customers using our services. Our engineering teams are working to identify the issue and are actively working to mitigate the impact. We will provide updates here every 30 minutes or as new information becomes available.

We are currently experiencing a service disruption in the us-east1 region. This is impacting availability and performance for some customers using our services hosted in this region. Our engineering teams are working to identify the issue and are actively working to mitigate the impact. We will provide updates here every 30 minutes or as new information becomes available.

ACS is unavailable for some customers in Sydney region. The issue has been identified and engineers are working on remediation.

We are currently investigating an issue which impacts long running QLI/MDE jobs in the ACS US-WEST.

We are currently investigating an issue with the MDE Pipeline service, which is preventing data extraction and causing errors. The error is related to a timeout connection to the pipeline service. Our team is working to resolve the issue as quickly as possible. We will keep you posted with the progress as it becomes available.

The issue is impacting US-east region only. All other regions are fully operational. Following error message may be seen in impacted region. "HTTPConnectionPool(host='airflow-pipeline-service.default.svc.cluster.local', port=80): Read timed out. (read timeout=1800) "

Connectivity issue affecting the US-West-2 region. We are working to resolve it as quickly as possible and will provide updates shortly.

We are currently experiencing issues with our scheduled jobs, affecting some of our customers. Our team is actively investigating the cause and we will keep you update with the progress.