Alation Cloud Service incident

Investigating connectivity issues

Major Resolved View vendor source →

Alation Cloud Service experienced a major incident on July 14, 2025 affecting Americas (US-east) - Dev and Americas (US-east) and 1 more component, lasting 1h 38m. The incident has been resolved; the full update timeline is below.

Started
Jul 14, 2025, 04:53 PM UTC
Resolved
Jul 14, 2025, 06:32 PM UTC
Duration
1h 38m
Detected by Pingoru
Jul 14, 2025, 04:53 PM UTC

Affected components

Americas (US-east) - DevAmericas (US-east)Americas (US-west)Americas (US-west) - DevCanada (Montreal)Canada (Montreal) - DevEMEA (Ireland)EMEA (Ireland) - DevEMEA (Frankfurt) - DevEMEA (Frankfurt)

Update timeline

  1. investigating Jul 14, 2025, 04:53 PM UTC

    We are currently experiencing a service disruption across all regions. This is impacting availability and performance for some customers using our services. Our engineering teams are working to identify the issue and are actively working to mitigate the impact. We will provide updates here every 30 minutes or as new information becomes available.

  2. identified Jul 14, 2025, 05:47 PM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Jul 14, 2025, 06:31 PM UTC

    The problem has been resolved, and all of our applications are now working properly. We are constantly monitoring the system.

  4. resolved Jul 14, 2025, 06:32 PM UTC

    This incident has been resolved.