Alation Cloud Service incident
Service Disruption Affecting Agent Interactions
Affected components
Update timeline
- investigating Apr 24, 2026, 02:38 PM UTC
We recently experienced a service disruption that caused agent interactions to fail. The issue was traced to an expired token, which prevented a backend service from writing query results to storage. We have applied a temporary mitigation by recycling the affected tenant, which has restored normal functionality. Our team is actively working on a permanent fix to prevent this issue from recurring. Impact: This issue affected agent interactions only. All other platform functionality remained unaffected
- identified Apr 24, 2026, 02:39 PM UTC
We have applied a temporary mitigation by recycling the affected tenant, which has restored normal functionality. Our team is actively working on a permanent fix to prevent this issue from recurring.
- monitoring Apr 24, 2026, 05:47 PM UTC
The issue causing agent interaction failures has been resolved, and the agent system is now fully functional. We are actively monitoring system health to ensure continued stability.
- resolved Apr 25, 2026, 06:52 AM UTC
This incident has been resolved.
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