Alation Cloud Service incident
Service Disruption Affecting Agent Interactions
Resolved after 1 day 5 hours, affecting Americas (US-east) and Americas (US-west) and 1 more, on April 24, 2026.
The issue causing agent interaction failures has been resolved, and the agent system is now fully functional. We are actively monitoring system health to ensure continued stability.
Affected components
Update timeline
- investigating Apr 24, 2026, 02:38 PM UTC
We recently experienced a service disruption that caused agent interactions to fail. The issue was traced to an expired token, which prevented a backend service from writing query results to storage. We have applied a temporary mitigation by recycling the affected tenant, which has restored normal functionality. Our team is actively working on a permanent fix to prevent this issue from recurring. Impact: This issue affected agent interactions only. All other platform functionality remained unaffected
- identified Apr 24, 2026, 02:39 PM UTC
We have applied a temporary mitigation by recycling the affected tenant, which has restored normal functionality. Our team is actively working on a permanent fix to prevent this issue from recurring.
- monitoring Apr 24, 2026, 05:47 PM UTC
The issue causing agent interaction failures has been resolved, and the agent system is now fully functional. We are actively monitoring system health to ensure continued stability.
- resolved Apr 25, 2026, 06:52 AM UTC
This incident has been resolved.
Your product runs on more than Alation Cloud Service
Add the vendors you depend on and get one message when any of them reports trouble. Free for 3 vendors, no card.
Amazon Web Services