Alation Cloud Service incident

Service Degradation for EU Customers

Resolved after 4 hours 39 minutes, affecting EMEA (Ireland), on October 20, 2025.

resolved Oct 20, 2025, 02:25 PM UTC

The issue that was impacting customers in the EU region has been resolved, system performance is showing normal performance, and the services are now operating normally.

Started
Oct 20, 2025, 09:45 AM UTC
Resolved
Oct 20, 2025, 02:25 PM UTC
Duration
4h 39m
Detected by Pingoru
Oct 20, 2025, 09:45 AM UTC

Affected components

EMEA (Ireland)

Update timeline

  1. identified Oct 20, 2025, 02:18 PM UTC

    We are investigating reports of degraded performance impacting customers in the EU region.

  2. identified Oct 20, 2025, 02:20 PM UTC

    A subset of EU customers may experience: Slower load times or timeouts when accessing the Alation application. Delays in query execution, search indexing, and accessing catalog services

  3. resolved Oct 20, 2025, 02:25 PM UTC

    The issue that was impacting customers in the EU region has been resolved, system performance is showing normal performance, and the services are now operating normally.

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