Alation Cloud Service incident
Data Products Service — Elevated Latency and Errors
Alation Cloud Service experienced a minor incident on May 20, 2026 affecting Americas (US-east) - Dev and Americas (US-east), lasting 3h 26m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating May 20, 2026, 03:38 PM UTC
We are investigating elevated latency and intermittent errors affecting the Data Products and Alation AI. Other Alation functionality is unaffected. Mitigations are in progress and our team is actively working to identify the root cause.
- identified May 20, 2026, 04:07 PM UTC
We have identified the root cause of the elevated latency affecting Data Products and Alation AI. The team is working on mitigation.
- monitoring May 20, 2026, 05:25 PM UTC
The underlying issue has been mitigated. Data Products and Alation AI are returning to normal operation. We are continuing to monitor service health to confirm full recovery.
- resolved May 20, 2026, 07:04 PM UTC
This incident has been resolved. Data Products and Alation AI are operating normally. A detailed RCA will be shared shortly.