Alation Cloud Service incident

Investigating latency across multiple regions

Notice Resolved View vendor source →

Alation Cloud Service experienced a notice incident on July 15, 2025 affecting Americas (US-east) - Dev and Americas (US-east) and 1 more component, lasting 13h 28m. The incident has been resolved; the full update timeline is below.

Started
Jul 15, 2025, 04:27 PM UTC
Resolved
Jul 16, 2025, 05:56 AM UTC
Duration
13h 28m
Detected by Pingoru
Jul 15, 2025, 04:27 PM UTC

Affected components

Americas (US-east) - DevAmericas (US-east)Americas (US-west)Americas (US-west) - DevCanada (Montreal)Canada (Montreal) - DevEMEA (Ireland)EMEA (Ireland) - DevEMEA (Frankfurt) - DevEMEA (Frankfurt)

Update timeline

  1. investigating Jul 15, 2025, 04:27 PM UTC

    We are currently investigating reports of latency across multiple regions. This is impacting availability and performance for some customers using our services. Our engineering teams are working to identify the issue and are actively working to mitigate the impact. We will provide updates here every 30 minutes or as new information becomes available.

  2. monitoring Jul 15, 2025, 05:23 PM UTC

    We have implemented a revised memory configuration, resulting in enhanced system stability and reduced latency. We will continue monitoring through the day and provide updates as appropriate.

  3. monitoring Jul 15, 2025, 08:56 PM UTC

    We are continuing to monitor environments for issues.

  4. resolved Jul 16, 2025, 05:56 AM UTC

    This incident has been resolved.