Knowledge v2 is down
Affected: Knowledge (Knowledge v2)
Timeline · 2 updates
- investigating Oct 18, 2026, 01:40 PM UTC
Knowledge v2 went down.
- resolved Oct 19, 2026, 07:17 PM UTC
Knowledge v2 recovered.
Aitronos Outage History
Aitronos major outage · 2 active incidents View live status →Aitronos had 15 outages in the last 2 years totaling 129h 34m of downtime, averaging 0.6 incidents per month.
There were 15 Aitronos outages since September 18, 2026 totaling 129h 34m of downtime. Each is summarised below. Incident details, duration, and resolution information.
Knowledge v2 and Platform are down; Smart Documents is degraded
Affected: Knowledge (Knowledge v2)Platform (Platform)Platform (Smart Documents)
Timeline · 2 updates
- investigating Oct 17, 2026, 09:43 AM UTC
Smart Documents is degraded.
- resolved Oct 17, 2026, 08:35 PM UTC
Knowledge v2 recovered.
Chat errors is down; Smart Documents is degraded
Affected: Chat (Chat errors)Platform (Smart Documents)
Timeline · 2 updates
- investigating Oct 16, 2026, 12:51 AM UTC
Smart Documents is degraded.
- resolved Oct 16, 2026, 11:18 PM UTC
Smart Documents recovered.
Chat errors and Smart Documents are degraded
Affected: Chat (Chat errors)Platform (Smart Documents)
Timeline · 2 updates
- investigating Oct 13, 2026, 08:59 AM UTC
Chat errors is degraded.
- resolved Oct 13, 2026, 10:55 PM UTC
Smart Documents recovered.
Chat errors is degraded
Affected: Chat (Chat errors)
Timeline · 2 updates
- investigating Oct 12, 2026, 02:00 PM UTC
Chat service is degraded.
- resolved Oct 12, 2026, 02:09 PM UTC
Chat service recovered.
Slow chat replies for some customers
Affected: Chat (Chat errors)
Timeline · 2 updates
- investigating Oct 12, 2026, 07:02 AM UTC
Chat replies were slow or failing for some customers using one model. Chat kept working for everyone else.
- resolved Oct 12, 2026, 11:44 AM UTC
Chat replies are back to normal for the affected customers.
Brief file sync errors for one device
Affected: Chat (Chat errors)
Timeline · 2 updates
- investigating Oct 11, 2026, 03:31 PM UTC
File sync on one Mac briefly returned errors. Chat was not affected.
- resolved Oct 11, 2026, 03:40 PM UTC
File sync is back to normal.
Delayed document preview images
Affected: Platform (Platform)
Timeline · 2 updates
- investigating Oct 10, 2026, 06:47 PM UTC
Document preview images were delayed because a background rendering queue fell behind. Everything else worked normally.
- resolved Oct 10, 2026, 06:52 PM UTC
Preview rendering has caught up.
Some requests failed during heavy database load
Affected: Chat (Chat errors)
Timeline · 2 updates
- investigating Oct 09, 2026, 01:13 PM UTC
Heavy database load caused about 9 percent of requests to fail for roughly seven minutes, including some page loads and sign-in refreshes. Chat replies kept working and most requests succeeded.
- resolved Oct 09, 2026, 01:23 PM UTC
All requests are succeeding again.
Slow chat replies and large-file download errors
Affected: Chat (Chat errors)Platform (Smart Documents)
Timeline · 2 updates
- investigating Oct 07, 2026, 08:09 AM UTC
Some chat replies took longer than a minute to start. Replies were still delivered.
- resolved Oct 07, 2026, 03:57 PM UTC
No further failed downloads were seen.
Failed chat replies in one conversation
Affected: Chat (Chat errors)
Timeline · 2 updates
- investigating Oct 01, 2026, 06:48 AM UTC
Chat replies failed repeatedly in a single conversation. Chat worked normally for everyone else.
- resolved Oct 01, 2026, 07:19 AM UTC
Chat is back to normal.
Aitronos models, routines and knowledge processing unavailable
Affected: Chat (Chat errors)Knowledge (Knowledge v1)Knowledge (Knowledge v3)Model providers (Aitronos models)Platform (Smart Documents)Platform (Routines)
Timeline · 2 updates
- investigating Sep 30, 2026, 12:53 AM UTC
Knowledge v3 went down.
- resolved Sep 30, 2026, 06:54 PM UTC
Knowledge v1 recovered.
Brief knowledge file-processing errors
Affected: Knowledge (Knowledge v2)Knowledge (Knowledge v3)Platform (Platform)
Timeline · 2 updates
- investigating Sep 29, 2026, 05:20 AM UTC
Knowledge v2 had errors processing files for a small number of knowledge stores. Most uploads and knowledge searches worked normally.
- resolved Sep 29, 2026, 07:59 PM UTC
Knowledge v3 is back to normal.
Knowledge v2 file processing and search unavailable
Affected: Chat (Chat responses)Knowledge (Knowledge v2)
Timeline · 2 updates
- investigating Sep 28, 2026, 09:00 AM UTC
Platform went down.
- resolved Sep 28, 2026, 03:29 PM UTC
Knowledge v2 recovered.
API unavailable for 3.5 minutes
Affected: Apps (API)
Timeline · 2 updates
- investigating Sep 18, 2026, 07:06 PM UTC
Requests to api.aitronos.com timed out from all probe regions between 19:02:53 and 19:06:23 UTC. The cause was a cold start: outside business hours the API runs on a single warm instance, and when the platform recycled that instance there was no warm sibling to absorb traffic. Service recovered on its own once the replacement instance finished starting. No data was lost. Monitoring has since been adjusted so a recycle of this kind is confirmed over a longer window before it is treated as an outage.
- resolved Sep 18, 2026, 07:06 PM UTC
Resolved. api.aitronos.com returned to normal response times at 19:06:23 UTC and has been healthy since.