Aitronos incident

Chat errors is down; Smart Documents is degraded

Major Resolved View vendor source →

Aitronos experienced a major incident on October 16, 2026 affecting Chat (Chat errors) and Platform (Smart Documents), lasting 22h 26m. The incident has been resolved; the full update timeline is below.

Started
Oct 16, 2026, 12:51 AM UTC
Resolved
Oct 16, 2026, 11:18 PM UTC
Duration
22h 26m
Detected by Pingoru
Oct 16, 2026, 12:51 AM UTC

Affected components

Chat (Chat errors)Platform (Smart Documents)

Update timeline

  1. investigating Oct 16, 2026, 12:51 AM UTC

    Smart Documents is degraded.

  2. resolved Oct 16, 2026, 11:18 PM UTC

    Smart Documents recovered.