Aitronos incident

Slow chat replies for some customers

Minor Resolved View vendor source →

Aitronos experienced a minor incident on October 12, 2026 affecting Chat (Chat errors), lasting 4h 42m. The incident has been resolved; the full update timeline is below.

Started
Oct 12, 2026, 07:02 AM UTC
Resolved
Oct 12, 2026, 11:44 AM UTC
Duration
4h 42m
Detected by Pingoru
Oct 12, 2026, 07:02 AM UTC

Affected components

Chat (Chat errors)

Update timeline

  1. investigating Oct 12, 2026, 07:02 AM UTC

    Chat replies were slow or failing for some customers using one model. Chat kept working for everyone else.

  2. resolved Oct 12, 2026, 11:44 AM UTC

    Chat replies are back to normal for the affected customers.