Aitronos experienced a minor incident on September 29, 2026 affecting Knowledge (Knowledge v2) and Knowledge (Knowledge v3) and 1 more component, lasting 14h 39m. The incident has been resolved; the full update timeline is below.
Affected components
Knowledge (Knowledge v2)Knowledge (Knowledge v3)Platform (Platform)
Update timeline
- investigating Sep 29, 2026, 05:20 AM UTC
Knowledge v2 had errors processing files for a small number of knowledge stores. Most uploads and knowledge searches worked normally.
- resolved Sep 29, 2026, 07:59 PM UTC
Knowledge v3 is back to normal.