Aitronos incident

Knowledge v2 file processing and search unavailable

Major Resolved View vendor source →

Aitronos experienced a major incident on September 28, 2026 affecting Chat (Chat responses) and Knowledge (Knowledge v2), lasting 6h 28m. The incident has been resolved; the full update timeline is below.

Started
Sep 28, 2026, 09:00 AM UTC
Resolved
Sep 28, 2026, 03:29 PM UTC
Duration
6h 28m
Detected by Pingoru
Sep 28, 2026, 09:00 AM UTC

Affected components

Chat (Chat responses)Knowledge (Knowledge v2)

Update timeline

  1. investigating Sep 28, 2026, 09:00 AM UTC

    Platform went down.

  2. resolved Sep 28, 2026, 03:29 PM UTC

    Knowledge v2 recovered.