Aitronos incident

Knowledge v2 and Platform are down; Smart Documents is degraded

Major Resolved View vendor source →

Aitronos experienced a major incident on October 17, 2026 affecting Knowledge (Knowledge v2) and Platform (Platform) and 1 more component, lasting 10h 51m. The incident has been resolved; the full update timeline is below.

Started
Oct 17, 2026, 09:43 AM UTC
Resolved
Oct 17, 2026, 08:35 PM UTC
Duration
10h 51m
Detected by Pingoru
Oct 17, 2026, 09:43 AM UTC

Affected components

Knowledge (Knowledge v2)Platform (Platform)Platform (Smart Documents)

Update timeline

  1. investigating Oct 17, 2026, 09:43 AM UTC

    Smart Documents is degraded.

  2. resolved Oct 17, 2026, 08:35 PM UTC

    Knowledge v2 recovered.