Aitronos experienced a major incident on September 18, 2026 affecting Apps (API), lasting –. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Sep 18, 2026, 07:06 PM UTC
Requests to api.aitronos.com timed out from all probe regions between 19:02:53 and 19:06:23 UTC. The cause was a cold start: outside business hours the API runs on a single warm instance, and when the platform recycled that instance there was no warm sibling to absorb traffic. Service recovered on its own once the replacement instance finished starting. No data was lost. Monitoring has since been adjusted so a recycle of this kind is confirmed over a longer window before it is treated as an outage.
- resolved Sep 18, 2026, 07:06 PM UTC
Resolved. api.aitronos.com returned to normal response times at 19:06:23 UTC and has been healthy since.