Aitronos incident

Slow chat replies and large-file download errors

Minor Resolved View vendor source →

Aitronos experienced a minor incident on October 7, 2026 affecting Chat (Chat errors) and Platform (Smart Documents), lasting 7h 48m. The incident has been resolved; the full update timeline is below.

Started
Oct 07, 2026, 08:09 AM UTC
Resolved
Oct 07, 2026, 03:57 PM UTC
Duration
7h 48m
Detected by Pingoru
Oct 07, 2026, 08:09 AM UTC

Affected components

Chat (Chat errors)Platform (Smart Documents)

Update timeline

  1. investigating Oct 07, 2026, 08:09 AM UTC

    Some chat replies took longer than a minute to start. Replies were still delivered.

  2. resolved Oct 07, 2026, 03:57 PM UTC

    No further failed downloads were seen.