AiSera Outage History
AiSera is up right nowPingoru has recorded 14 incidents for AiSera: 14 in the last 12 months and 6 in the last 90 days.
Incidents, newest first
Major November 1, 2026 Aisera Services Down 3h 10m Aisera Deployment Group 1 (Group 1 - Admin UI), Aisera Deployment Group 1 (Group 1 - Conversational AI Service), Aisera Deployment Group 1 (Group 1 - Flows), Aisera Deployment Group 1 (Group 1 - GPT Model) and 38 more
Started Nov 01, 2026, 02:50 AM UTC· resolved Nov 01, 2026, 06:00 AM UTC
- investigating Nov 01, 2026, 02:50 AM UTC
We are currently experiencing service disruption due to issues with the underlying LLM endpoint. As a result, users may encounter increased response times, intermittent failures, or errors when interacting with Aisera services. Our engineering team is actively investigating the issue and working with the relevant providers to restore normal service as quickly as possible.
- resolved Nov 01, 2026, 06:00 AM UTC
The service disruption has now been mitigated , and Aisera services have been restored across all impacted clusters. Service functionality is currently operating normally. we continue to closely monitor the environment to ensure stability and prevent any recurrence.
- monitoring Nov 01, 2026, 06:00 AM UTC
The issue causing service disruption has been identified and mitigation actions have been successfully implemented. Service stability has significantly improved, and the affected LLM endpoint is recovering. At this time, services are operating normally, and we continue to closely monitor the environment to ensure stability and prevent any recurrence.
Minor October 19, 2026 Intermittent issues with our services 1h 52m Aisera Deployment Group 3 (Group 3 - Admin UI), Aisera Deployment Group 3 (Group 3 - Conversational AI Service), Aisera Deployment Group 3 (Group 3 - Flows), Aisera Deployment Group 3 (Group 3 - GPT Model) and 3 more
Started Oct 19, 2026, 06:48 PM UTC· resolved Oct 19, 2026, 08:40 PM UTC
- resolved Oct 19, 2026, 08:40 PM UTC
We are currently seeing degraded performance on our platform. End users may experience latency when receiving responses from the backend chatbot services, and there may be a delay when logging into the admin portal. Our team is actively investigating and working to restore normal performance. We will share an update as soon as we have more information.
Minor September 26, 2026 Degraded performance in Aisera Deployment Group2 (Americas) 21h 53m Aisera Deployment Group 2 (Americas) (Group 2 (Americas) - Admin UI), Aisera Deployment Group 2 (Americas) (Group 2 (Americas) - Conversational AI Service), Aisera Deployment Group 2 (Americas) (Group 2 (Americas) - Flows), Aisera Deployment Group 2 (Americas) (Group 2 (Americas) - GPT Model) and 3 more
Started Sep 26, 2026, 04:30 AM UTC· resolved Sep 27, 2026, 02:23 AM UTC
- investigating Sep 26, 2026, 04:30 AM UTC
We are currently experiencing slower than normal response times for chatbot interactions and the Admin UI. Our team is actively investigating and working to restore optimal performance. Thank you for your patience.
- resolved Sep 27, 2026, 02:23 AM UTC
The issue has been resolved ad services are now operating normally. We apologize for any inconvenience and appreciate your patience.
Minor September 9, 2026 Chatbot service is degraded on Azure Americas 1h 40m Aisera Deployment Group 4 (Group 4 - Admin UI), Aisera Deployment Group 4 (Group 4 - Conversational AI Service), Aisera Deployment Group 4 (Group 4 - Flows), Aisera Deployment Group 4 (Group 4 - GPT Model) and 3 more
Started Sep 09, 2026, 05:00 PM UTC· resolved Sep 09, 2026, 06:40 PM UTC
- resolved Sep 09, 2026, 06:40 PM UTC
Chatbot service in Azure Americas has been restored. Webchat and other affected channels are operating normally, and we have confirmed full recovery through monitoring. We apologize for the disruption and thank you for your patience.
Major August 25, 2026 Group 4 environment is down 51m Aisera Deployment Group 4 (Group 4 - Admin UI), Aisera Deployment Group 4 (Group 4 - Conversational AI Service), Aisera Deployment Group 4 (Group 4 - Flows), Aisera Deployment Group 4 (Group 4 - GPT Model) and 3 more
Started Aug 25, 2026, 03:00 AM UTC· resolved Aug 25, 2026, 03:51 AM UTC
- resolved Aug 25, 2026, 03:51 AM UTC
Incident currently resolved.
Minor August 17, 2026 Degraded performance in Aisera Deployment Group2 (Americas) 22h 7m Aisera Deployment Group 2 (Americas) (Group 2 (Americas) - Conversational AI Service)
Started Aug 17, 2026, 05:00 PM UTC· resolved Aug 18, 2026, 03:07 PM UTC
- investigating Aug 17, 2026, 05:00 PM UTC
Users on Slack , Teams , and Webex channels may experience delayed responses from the backend chatbot servers in the AWS Prod0 cluster. This is being actively investigated with the highest priority.
- monitoring Aug 18, 2026, 08:22 AM UTC
The fix has been implemented and we are monitoring the results.
- resolved Aug 18, 2026, 03:07 PM UTC
The incident has been resolved.
Major June 24, 2026 Group 2 Environment Down (Azure-EU) 2h 9m Aisera Deployment Group 2 (EU) (Group 2 (EU) - Admin UI), Aisera Deployment Group 2 (EU) (Group 2 (EU) - Conversational AI Service), Aisera Deployment Group 2 (EU) (Group 2 (EU) - Flows), Aisera Deployment Group 2 (EU) (Group 2 (EU) - GPT Model) and 3 more
Started Jun 24, 2026, 08:54 AM UTC· resolved Jun 24, 2026, 11:03 AM UTC
- investigating Jun 24, 2026, 08:54 AM UTC
We have identified the issue and made changes to mitigate the issue. We are verifying all the services restored.
- resolved Jun 24, 2026, 11:03 AM UTC
The issue is resolved after mitigation. We are currently monitoring the issue for now.
Minor May 29, 2026 Intermittent Failures or service latency due to active incident with 3rd party services 3h 58m Aisera Deployment Group 1 (Group 1 - Admin UI), Aisera Deployment Group 1 (Group 1 - Conversational AI Service), Aisera Deployment Group 1 (Group 1 - Flows), Aisera Deployment Group 1 (Group 1 - Ticket IQ) and 32 more
Started May 29, 2026, 02:30 PM UTC· resolved May 29, 2026, 06:28 PM UTC
- identified May 29, 2026, 02:30 PM UTC
Azure Open AI has reported an ongoing incident as a result of which our LLM calls are failing. Azure is working to mitigate the issue.
- monitoring May 29, 2026, 05:03 PM UTC
It appears that they seem to have mitigated the issue, we are continuing to observe until we get the formal confirmation from them
- resolved May 29, 2026, 06:28 PM UTC
The incident has been resolved as communicated by Azure.
Major May 28, 2026 Webchat is degraded on Azure Americas 1h 45m Aisera Deployment Group 2 (Americas) (Group 2 (Americas) - Admin UI), Aisera Deployment Group 2 (Americas) (Group 2 (Americas) - Conversational AI Service), Aisera Deployment Group 2 (Americas) (Group 2 (Americas) - Flows), Aisera Deployment Group 2 (Americas) (Group 2 (Americas) - Live Agent Handoff Service) and 2 more
Started May 28, 2026, 06:00 PM UTC· resolved May 28, 2026, 07:45 PM UTC
- investigating May 28, 2026, 06:00 PM UTC
We are actively working to investigate the incident Some customers are seeing degraded performance on Webchat
- investigating May 28, 2026, 07:36 PM UTC
We are still investigating the issue
- resolved May 28, 2026, 07:45 PM UTC
We have mitigated the incident and are continuing to monitor for sanity.
Major May 28, 2026 Ongoing issue with voice services 2h 5m Aisera Deployment Group 2 (EU) (Group 2 (EU) - Conversational AI Service), Aisera Deployment Group 4 (Group 4 - Conversational AI Service)
Started May 28, 2026, 09:00 AM UTC· resolved May 28, 2026, 11:05 AM UTC
- investigating May 28, 2026, 10:40 AM UTC
We are currently experiencing an issue impacting voice services. Our engineering teams are actively investigating the root cause and working to restore normal functionality as quickly as possible. We will share updates as they become available.
- resolved May 28, 2026, 11:05 AM UTC
The issue with voice services has now been resolved, and services are back to normal.
Major May 14, 2026 Aisera Group 5 Env Impacted for some customers 1h 42m Aisera Deployment Group 5 (Group 5 - Admin UI), Aisera Deployment Group 5 (Group 5 - Conversational AI Service), Aisera Deployment Group 5 (Group 5 - Flows), Aisera Deployment Group 5 (Group 5 - Live Agent Handoff Service) and 2 more
Started May 14, 2026, 05:40 PM UTC· resolved May 14, 2026, 07:23 PM UTC
- investigating May 14, 2026, 05:40 PM UTC
Hi all We have a partial outage on our Group 5 Environment Some customers are not able to access their Aisera Products. We are actively looking into this incident and will post updates timely as we work to bring things up for the impacted Customers
- identified May 14, 2026, 06:52 PM UTC
We have narrowed down the issue to be due to db and issue on cloud provider. We are working with them to restore services
- resolved May 14, 2026, 07:23 PM UTC
The issue has been resolved. We are working with the cloud rovider to obtain the RCA as the outage was on their end
Major May 14, 2026 Group 4 Environment Down 1h 39m Aisera Deployment Group 4 (Group 4 - Admin UI), Aisera Deployment Group 4 (Group 4 - Conversational AI Service), Aisera Deployment Group 4 (Group 4 - Flows), Aisera Deployment Group 4 (Group 4 - Live Agent Handoff Service) and 2 more
Started May 14, 2026, 05:16 PM UTC· resolved May 14, 2026, 06:56 PM UTC
- investigating May 14, 2026, 05:16 PM UTC
Hi all We have identified that the environments for Customers who are part of our Group 4 deployments are down This is impacting all customers who are having URLs ending in .net. The team is actively investigating this incident and identifying the mitigation path
- monitoring May 14, 2026, 06:30 PM UTC
We have applied the fix and are monitoring the progress
- resolved May 14, 2026, 06:56 PM UTC
The incident has been resolved, all services are back up now
Major April 30, 2026 Webchat is down on Azure Americas 58m Aisera Deployment Group 4 (Group 4 - Admin UI), Aisera Deployment Group 4 (Group 4 - Conversational AI Service), Aisera Deployment Group 4 (Group 4 - Flows), Aisera Deployment Group 4 (Group 4 - Live Agent Handoff Service) and 2 more
Started Apr 30, 2026, 03:59 AM UTC· resolved Apr 30, 2026, 04:58 AM UTC
- investigating Apr 30, 2026, 03:59 AM UTC
We are actively investigating the issue and will provide periodic updates
- resolved Apr 30, 2026, 04:58 AM UTC
The issue has been resolved, and services are now operating normally. We will continue to monitor the environment closely.
Major April 22, 2026 Azure Sevices Down 9h 10m Aisera Deployment Group 4 (Group 4 - Admin UI), Aisera Deployment Group 4 (Group 4 - Conversational AI Service), Aisera Deployment Group 4 (Group 4 - Flows), Aisera Deployment Group 4 (Group 4 - Live Agent Handoff Service) and 2 more
Started Apr 22, 2026, 03:00 PM UTC· resolved Apr 23, 2026, 12:10 AM UTC
- investigating Apr 22, 2026, 05:24 PM UTC
We are seeing major issues and degraded performance for Customers whose URLs are ending in .net Admin portal is not accessible, chat bot response are slow /intermittently down and all other services are degraded in performance. Our team is actively working with MSFT and investigating this, we will post updates as they happen
- investigating Apr 22, 2026, 07:10 PM UTC
Team is still actively investigating the root cause
- investigating Apr 22, 2026, 07:49 PM UTC
We are still investigating the issue
- investigating Apr 22, 2026, 09:57 PM UTC
We are still actively investigating the root cause
- monitoring Apr 22, 2026, 09:58 PM UTC
Your services are up and running. We take the trust our customers place in us extremely seriously, and we deeply appreciate your patience as we worked diligently to mitigate this incident and restore full access to our products. Over the next few days, as we continue to identify the root cause and implement a permanent fix, you may experience occasional momentary service disruptions due to service restarts. We will keep you informed in the event the disruption is planned for a longer outage.
- resolved Apr 23, 2026, 12:10 AM UTC
The incident is mitigated