AiSera incident

Degraded performance in Aisera Deployment Group2 (Americas)

Minor Resolved View vendor source →

AiSera experienced a minor incident on August 17, 2026, lasting 22h 7m. The incident has been resolved; the full update timeline is below.

Started
Aug 17, 2026, 05:00 PM UTC
Resolved
Aug 18, 2026, 03:07 PM UTC
Duration
22h 7m
Detected by Pingoru
Aug 17, 2026, 05:00 PM UTC

Update timeline

  1. investigating Aug 17, 2026, 05:00 PM UTC

    Users on Slack , Teams , and Webex channels may experience delayed responses from the backend chatbot servers in the AWS Prod0 cluster. This is being actively investigated with the highest priority.

  2. monitoring Aug 18, 2026, 08:22 AM UTC

    The fix has been implemented and we are monitoring the results.

  3. resolved Aug 18, 2026, 03:07 PM UTC

    The incident has been resolved.