AiSera experienced a major incident on May 14, 2026, lasting 1h 42m. The incident has been resolved; the full update timeline is below.
Update timeline
- investigating May 14, 2026, 05:40 PM UTC
Hi all We have a partial outage on our Group 5 Environment Some customers are not able to access their Aisera Products. We are actively looking into this incident and will post updates timely as we work to bring things up for the impacted Customers
- identified May 14, 2026, 06:52 PM UTC
We have narrowed down the issue to be due to db and issue on cloud provider. We are working with them to restore services
- resolved May 14, 2026, 07:23 PM UTC
The issue has been resolved. We are working with the cloud rovider to obtain the RCA as the outage was on their end