AiSera incident

Webchat is degraded on Azure Americas

Major Resolved View vendor source →

AiSera experienced a major incident on May 28, 2026, lasting 1h 45m. The incident has been resolved; the full update timeline is below.

Started
May 28, 2026, 06:00 PM UTC
Resolved
May 28, 2026, 07:45 PM UTC
Duration
1h 45m
Detected by Pingoru
May 28, 2026, 06:00 PM UTC

Update timeline

  1. investigating May 28, 2026, 06:00 PM UTC

    We are actively working to investigate the incident Some customers are seeing degraded performance on Webchat

  2. investigating May 28, 2026, 07:36 PM UTC

    We are still investigating the issue

  3. resolved May 28, 2026, 07:45 PM UTC

    We have mitigated the incident and are continuing to monitor for sanity.