AiSera experienced a major incident on April 22, 2026, lasting 9h 10m. The incident has been resolved; the full update timeline is below.
Update timeline
- investigating Apr 22, 2026, 05:24 PM UTC
We are seeing major issues and degraded performance for Customers whose URLs are ending in .net Admin portal is not accessible, chat bot response are slow /intermittently down and all other services are degraded in performance. Our team is actively working with MSFT and investigating this, we will post updates as they happen
- investigating Apr 22, 2026, 07:10 PM UTC
Team is still actively investigating the root cause
- investigating Apr 22, 2026, 07:49 PM UTC
We are still investigating the issue
- investigating Apr 22, 2026, 09:57 PM UTC
We are still actively investigating the root cause
- monitoring Apr 22, 2026, 09:58 PM UTC
Your services are up and running. We take the trust our customers place in us extremely seriously, and we deeply appreciate your patience as we worked diligently to mitigate this incident and restore full access to our products. Over the next few days, as we continue to identify the root cause and implement a permanent fix, you may experience occasional momentary service disruptions due to service restarts. We will keep you informed in the event the disruption is planned for a longer outage.
- resolved Apr 23, 2026, 12:10 AM UTC
The incident is mitigated