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Current status
AiSera is up

No incidents right now.

AiSera is operational right now. Last checked just now; the most recent incident resolved 8d ago.

Real-time AiSera status, recent outages, and incident history: pulled directly from AiSera's official status page at status.aisera.com every 5 minutes. Pingoru tracks 6 AiSera services and has captured 28 incidents in the last 90 days (98.61% uptime). Get email, Slack, Discord, or webhook alerts the moment AiSera reports a new incident, free for 3 monitors, no credit card.

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AiSera uptime 98.61% uptime · past 90 days
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Recent outages & incidents

Past 90 days
  1. Resolved 1h 52m
    Started Oct 19, 2026, 06:48 PM UTC · Resolved Oct 19, 2026, 08:40 PM UTC
    Timeline · 1 update
    • resolved · Oct 19, 2026, 08:40 PM UTC

      We are currently seeing degraded performance on our platform. End users may experience latency when receiving responses from the backend chatbot services, and there may be a delay when logging into the admin portal. Our team is actively investigating and working to restore normal performance. We will share an update as soon as we have more information.

    Latest: We are currently seeing degraded performance on our platform. End users may experience latency when receiving responses from the backend chatbot services, and there may be a delay …

  2. Resolved 21h 53m
    Started Sep 26, 2026, 04:30 AM UTC · Resolved Sep 27, 2026, 02:23 AM UTC
    Timeline · 2 updates
    • investigating · Sep 26, 2026, 04:30 AM UTC

      We are currently experiencing slower than normal response times for chatbot interactions and the Admin UI. Our team is actively investigating and working to restore optimal performance. Thank you for your patience.

    • resolved · Sep 27, 2026, 02:23 AM UTC

      The issue has been resolved ad services are now operating normally. We apologize for any inconvenience and appreciate your patience.

    Latest: The issue has been resolved ad services are now operating normally. We apologize for any inconvenience and appreciate your patience.

  3. Resolved 1h 40m
    Started Sep 09, 2026, 05:00 PM UTC · Resolved Sep 09, 2026, 06:40 PM UTC
    Timeline · 1 update
    • resolved · Sep 09, 2026, 06:40 PM UTC

      Chatbot service in Azure Americas has been restored. Webchat and other affected channels are operating normally, and we have confirmed full recovery through monitoring. We apologize for the disruption and thank you for your patience.

    Latest: Chatbot service in Azure Americas has been restored. Webchat and other affected channels are operating normally, and we have confirmed full recovery through monitoring. We apologiz…

  4. Resolved 51m
    Started Aug 25, 2026, 03:00 AM UTC · Resolved Aug 25, 2026, 03:51 AM UTC
    Timeline · 1 update
    • resolved · Aug 25, 2026, 03:51 AM UTC

      Incident currently resolved.

    Latest: Incident currently resolved.

  5. Resolved 22h 7m
    Started Aug 17, 2026, 05:00 PM UTC · Resolved Aug 18, 2026, 03:07 PM UTC
    Timeline · 3 updates
    • investigating · Aug 17, 2026, 05:00 PM UTC

      Users on Slack , Teams , and Webex channels may experience delayed responses from the backend chatbot servers in the AWS Prod0 cluster. This is being actively investigated with the highest priority.

    • monitoring · Aug 18, 2026, 08:22 AM UTC

      The fix has been implemented and we are monitoring the results.

    • resolved · Aug 18, 2026, 03:07 PM UTC

      The incident has been resolved.

    Latest: The incident has been resolved.

Incident record

Since April 2026 · Site24X7 Statusiq · 6 components checked every 5 minutes
13incidents recorded
13last 12 months
5last 90 days
6 hourstypical duration, 12 months

The longest incident in the last year, Degraded performance in Aisera Deployment Group2 (Americas) on August 17, 2026, ran for 22 hours. 60 maintenance windows announced in the same period.

Latest incidents

  • Intermittent issues with our services October 19, 2026 · 112 minutes · degraded service

    We are currently seeing degraded performance on our platform. End users may experience latency when receiving responses from the backend chatbot services, and…

  • Degraded performance in Aisera Deployment Group2 (Americas) September 26, 2026 · 22 hours · degraded service

    We are currently experiencing slower than normal response times for chatbot interactions and the Admin UI. Our team is actively investigating and working to…

  • Chatbot service is degraded on Azure Americas September 9, 2026 · 100 minutes · degraded service

    Chatbot service in Azure Americas has been restored. Webchat and other affected channels are operating normally, and we have confirmed full recovery through…

Outage history

Past 90 days · 5 incidents View full outage history →